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VCON Desktop Videoconferencing Products


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VCON Desktop Videoconferencing Products

  1. 1. VCON Desktop Videoconferencing Products Escort 25, Cruiser 75/100/150/384 MeetingPoint Version 4.0 Release Notes June, 1999 Release Capabilities 1. This release includes support for H.320 and H.323 on Windows 95, Windows 98 and Windows NT (Service pack 3 and Service pack 4). 2. This release works on PCs with one Processor only. 3. Internet access (NDIS) in this release is in the Beta phase. In order to use it, you must install MeetingPoint 4.0 with a special license (provided on the CD-ROM cover and in the iaccess.txt file). 4. Cruiser 100 is not supported in Windows 98 environment. 5. The minimum system requirements for H.320 ISDN calls are: Pentium 166MHz, with 64MB of RAM. 6. The minimum system requirements for H.323 LAN calls are: Pentium 200MHz, with 64MB of RAM. Online User's Guide This release includes an online user's guide in PDF format. You may locate it in the CD-ROM's DOC folder and copy it to the computer's hard disk: •Escort 25, Cruiser 75/150/384 - deskguid.pdf •MediaConnect 8000 - mc8_guid.pdf For optimum viewing, we recommend opening the document in Adobe Acrobat Reader V4.0. If you do not have Reader V4.0 installed on your computer, you may install it from the MeetingPoint CD-ROM. 1. In the bottom left corner of the Windows desktop, click Start and then Run. 2. Browse to the CD-ROM's DOC folder. 3. Double-click the Reader 4.0 installation file that is compatible with your computer's operating system: •Windows 95 - ar40_w95.exe •Windows 98 - ar40_w98.exe •Windows NT - ar40_wNT.exe 4. Follow the on-screen instructions to complete the installation. Switch Variants The following switch variants have been tested and are supported by VCON Desktop Videoconferencing products: AT&T 5ESS Custom Euro-ISDN NET3s French VN4 German 1TR6 Japanese NTT National ISDN 1 Swiss NET
  2. 2. List of supported VGA cards To be compatible with VCON videoconferencing products, a VGA card must: •Be a PCI card •Include Direct Draw technology •Must have at least 2MB of memory on-board. VCON videoconferencing products were tested successfully in Windows 95/98 and NT 4.0 for compatibility with the following VGA cards. Some of the cards experienced problems when trying to use Application sharing in Windows NT environment. For those cards, please answer No to the question "do you want Application Sharing enabled?" Legend: "+" = supported, "-" = not supported +----------------------------------------------------------------------+ VGA name Vendor name Windows Windows Application Drivers NT 4.0 95/98 Sharing/NT +----------------------------------------------------------------------+ ATI Mach64 ATI win Turbo PCI ati.sys, ati.dll 8514a.dll + + + +----------------------------------------------------------------------+ + ATI 3DVD Rage ATI 3D Rage II ati.sys, ati.dll 8514a.dll + + + +----------------------------------------------------------------------+ + Diamond Stealth 3D 3000 (S3 Virge) DIAMOND Stealth3d.sys Stealth3d.dll + + + +----------------------------------------------------------------------+ + Matrox Mystique Matrox Graphics inc. mga64.sys, mga64.dll + + - +----------------------------------------------------------------------+ + Matrox Millenium II Matrox Graphics inc. mga64.sys, mga64.dll + + - +----------------------------------------------------------------------+ + MGA Is-MGA-1064sg-b Matrox Mystique mga64.sys, mga64.dll + + - +----------------------------------------------------------------------+ + MGA Is-MGA-1064sg-h Matrox Mystique 220 mga64.sys, mga64.dll + + + +----------------------------------------------------------------------+
  3. 3. + S3 Trio64 on-board S3 Inc. S3.sys S3.dll + + + +----------------------------------------------------------------------+ + S3 Trio64V2/DX S3 Inc. S3.sys S3.dll + + + +----------------------------------------------------------------------+ + S3 Version 968 S3 Inc. S3mini.sys S3disp.dll + + + +----------------------------------------------------------------------+ + Tseng ET6000 Tsang Labs Inc. et4000.sys vga.dll + + + +----------------------------------------------------------------------+ + Riva TnT Creative Technology Ltd. GbTNNTm.sys GbTNT.dll + + - +----------------------------------------------------------------------+ + nVidia STB Velocity + + - +----------------------------------------------------------------------+ + Banshee Creative Technology Ltd. 3DBBw9x.drv 3dBBw9x.vxd 3dBBw9x.dll + + + +----------------------------------------------------------------------+ The following VGA chipsets and cards are not supported: •Cirrus Logic cards •Trident cards •PreMedia cards •S3 864 •NeoMagic •Compaq QVision 2000/2000+ •Tseng 4000 Series Multi-VGA Monitor support The Multi-VGA function supports the following monitors and cards: Legend: "+" = supported, "-" = not supported +----------------------------------------------------------------+ Monitor name - Operating System - Card name Windows Windows Drivers NT 4.0 95/98 +----------------------------------------------------------------+
  4. 4. Matrox Millenium II MGA + - +----------------------------------------------------------------+ AppianGraphics Jeronimo Pro 4 + + +----------------------------------------------------------------+ AppianGraphics Duet* + + +----------------------------------------------------------------+ * To use the Multi-VGA monitor feature if your system includes the AppianGraphics' Duet card, DO NOT select the Enable Multi-VGA Mode option in the Configuration Wizard. Audio Device Compatibility The following audio devices are supported by the Escort 25 and Cruiser 75/150: Private audio devices supported in this version are: Handset 1.0 - For handsets Headset 1.0 - For headsets Plantronics Earpiece 0.1 Plantronics CAT132 Earpiece 1.0 Telex Earpiece 1.0 For speaker devices use one of the following settings: Multimedia speakers (AEC) - Default for cards with AEC SoundCard (Line-In) 1.0 - For audio cards with Line-In inputs (e.g. SoundBlaster and compatibles) VCR Playback - for VCR playback Coherent CallPort CAM-200E-C1.A 0.1 Polycom SoundPoint PC Connecting to Audio Cards If the PC configuration includes multimedia speakers connected to an audio card, connect the 'Speakers' output to the Line-In input of the audio card. However, if sounds originating from the Windows operating system (such as WAV files assigned to some Windows 95 actions) are enabled, you will hear them during a conversation. To avoid such interference, disable those sounds. Improved Video - Tuning tips 1. In the Conversation/Video Properties dialog box, select the VPP (Video Post Processing) option. This option increases the frame rate. 2. If you are using a Philips 751X camera, you can improve video by switching the FL button located on the rear of the camera to ON. 3. If you are running Windows NT or 95 with Microsoft Plus Pack, set the system to display full color icons by: a) Right-clicking anywhere on the desktop b) Selecting the Properties item c) Clicking the Plus! tab d) Selecting the "Show Icons using all possible colors" option. This enables you to see the pictures on your Desktop if you create a shortcut
  5. 5. from the Address Book. If you use Microsoft Plus Pack, video smearing problems may occur, especially if you use a large Video window. Installation If the MeetingPoint application does not open after installation, make sure that you completely removed (uninstalled) any earlier version of MeetingPoint or any other manufacturer's videoconferencing software application. To verify: 1. Reboot your computer. 2. Uninstall any earlier version of MeetingPoint or other manufacturer's videoconferencing software application. 3. To remove a previous installation of MeetingPoint version 3.0, use the "Add/Remove Programs" application in the Control Panel. (If for some reason the uninstall fails, search for the installation directory [such as the default directories: '...Cruiser' or '...Program FilesMeetingPoint3_NT'] on your hard disk and delete it. In addition, remove the entire sub-tree, 'HKEY_LOCAL_MACHINE SOFTWAREDVC', from the registry. 4. Reboot your computer again and carry out the new MeetingPoint installation. Data Sharing If you are running Windows NT, you must install ServicePack-3 (or higher) to use any of the data applications (File Transfer, Whiteboard or Application sharing). ServicePack-3 is included on the installation CD-ROM and the Installation Utility includes an option to install it. If the option is disabled, ServicePack-3 (or higher) is already installed. After installing ServicePack-3, the system will install additional files that are also required for Application sharing. Note: The CD-ROM contains ServicePack-3 only for the English version of Windows NT. If you are using a different language version of Windows NT, you must obtain the appropriate ServicePack-3 CD. NetMeeting MeetingPoint 4.0 installs NetMeeting version 2.1 during the installation process (if NetMeeting is not already installed on your computer). If another version of NetMeeting is installed on your computer, the MeetingPoint installation allows you to overwrite or remove that version. However, certain versions of NetMeeting are not compatible with MeetingPoint. If the installation program detects that the NetMeeting version currently installed is not compatible, the installation displays a message and will terminate the installation of MeetingPoint. In this case, you must uninstall your current version of NetMeeting (Start/Settings/Control Panel/Add-Remove Programs) and then run the MeetingPoint setup again. To ensure that NetMeeting version 2.1 will be installed during MeetingPoint installation, uninstall your existing NetMeeting version before you begin the
  6. 6. MeetingPoint installation process. If IPX is defined as the NetMeeting transport (see registry HKEY_LOCAL_MACHINESoftwareMicrosoftConferencingtransports), ISDN connectivity is not applicable. Known Bugs Video application •If the video window is not 'Always On Top' and another window is open above it, grabbing a picture results in an image including the other window. •The image appears smashed if a DOS window ('Command Prompt')is open and the video window is not 'Always On Top'. ISDN Connectivity •VCON tests indicate that statistically, some calls from a Polycom ViewStation to a VCON station over BONDING fails. If this occurs, try calling again. LAN Connectivity •After disconnecting a physical LAN line in a middle of a dialing process, no message appears. •MeetingPoint will connect with Cisco MCM version 12.05T and higher. •If the call is placed through a Videoserver MCS, the data connection will be opened only by dialing an H.323 IP address or H.323 alias. There will be no data connection if you use an E.164 alias. •TCS4 via RadVision will not work, unless the call is first made from the LAN side to the WAN. Interactive Multicast •If the chair's operating system is Windows 95/98, the maximum number of participants is 12. •If the chair's operating system is Windows NT, the maximum number of participants is 100. •Interactive Multicast is applicable with RadVision NGK-100, but not with RadVision Gatekeeper. •After the floor is transferred twice during an active Auto Grant situation, an IP/ TV (Version 2.0) viewer will not be able to receive the video. The problem is solved with IP/TV version 3.0 Data •If you are using a slow computer, some data-based applications (such as Whiteboard, File Transfer, Application Sharing) may fail to operate and connect to a remote participant ("Failed connecting the Data session" message appears). •There may be a long delay (up to two minutes) until the file transfer sending progress bar starts to move forward and the receiving window appears on the remote party's monitor. •If you are using NetMeeting 2.0 in Windows NT, clicking the "Select Area" button on the Whiteboard in a middle of a session causes an error message to appear. If either party confirms this message, both PCs crash.
  7. 7. •While transferring files between both sides and opening the Whiteboard at the same time during an ISDN session, the Whiteboard will not be functional until the File Transfer finishes. •Loading the MeetingPoint application while the Whiteboard is open causes the following message to appear: "Do you want to save WB?". If you click "Cancel", the PC crashes. If you click "Yes" or "No", the following message appears: "VC_data error initializing". Remote Camera Control •Problems using Remote Camera Control may occur if you connect through an MCU or to other vendors' systems. NetMeeting Stand-Alone •After installing and running MeetingPoint, the NetMeeting Stand-alone application will not run in Video/Audio mode. Troubleshooting VCON's system could fail during startup because of a faulty configuration. The following is a list of troubleshooting steps for correcting this. Phenomena: The system halts on startup OR application does not load. Problem: Applications and drivers cannot initialize the videoconferencing card. Cause: The card is not inserted properly into the PCI slot. Solution: Insert the card into a different PCI slot. Phenomena: The system halts on startup OR application does not load. Problem: Applications and drivers cannot initialize the videoconferencing card. Cause: The card's pins are dirty. Solution: Clean the card's pins. Phenomena: The system halts on startup OR application does not load. Problem: The videoconferencing card received an IRQ used by another PCI card. Cause: The videoconferencing cards cannot share an IRQ with another PCI card. Solution: 1. Take out the videoconferencing card. 2. Run Windows without the card. 3. Shut down the computer. 4. Reinsert the card. 5. If the problem still persists, remove other cards and then reinsert the videoconferencing cards first. Afterwards, reinsert the other cards. Phenomena: The system halts on startup OR application does not load. Problem: The videoconferencing card drivers cannot read or write to/from the card's ports. Cause: Some motherboards rely on the Operating System's Plug'n'Play feature.
  8. 8. Solution: 1. Start the computer. 2. Enter the computer's system setup. 3. Disable the use of the Operating System's Plug 'n' Play feature. Phenomena: In some PC configurations (mainly IBM), the system halts on startup with a 'Memory Parity Error'. Problem: Applications and drivers cannot initialize the videoconferencing card. Cause: The system BIOS parity check is enabled. Solution: Disable the system BIOS parity check. Phenomena: When using certain VGA cards, the application displays a message, "Video failed initializing". Problem: Applications and drivers cannot initialize the VGA card. Cause: The VGA card is not compatible with the videoconferencing system. Solution: 1.In Windows 95/98 change Graphics accelerator to NONE by moving the slider all the way to the left in system->graphics->performance. 2.Use a VGA card that supports DirectDraw and has at least 2MB of memory on-board. 3.Preferably, use a VGA card that is listed in the table above. Phenomena: There is no Application-Sharing. Problem: The data connection did not succeed. Cause: The ServicePack-3 for Windows NT is not installed. Solution: Install the ServicePack-3 for Windows NT from the supplied CD-ROM. Note: The MeetingPoint CD-ROM contains ServicePack-3 only for the English version of Windows NT. If you are using a different language version of Windows NT, you must obtain the appropriate ServicePack-3 CD-ROM. Phenomena: The MeetingPoint application does not load. Problem: The videoconferencing card is not detected correctly. Cause: PCs that support AGP are set to search for other VGA cards. Solution: Refer to the BIOS of the PC, and look for entries relating to the PC's search for other VGA cards. Phenomena: The MeetingPoint application does not load. Problem: Application sharing was enabled. Cause: The VGA card driver "collides" with NetMeeting application sharing. Solution: Reinstall and don't allow application Sharing to be enabled. Phenomena: After loading the MeetingPoint application the WINDOWS slow down considerably Problem: You press the Start button and it takes more than a split second to react. Cause: The path variable was damaged Solution: Check if your MS-DOS path variable contains the Program filesMeetingPoint4_xx directory. If not, use the sysedit command to find which line changed the path, and remove or fix
  9. 9. it.