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  1. 1. IP migration’s implication for the concept of Universal Service and Consumer Protection Knud Erik Skouby, Professor & Reza Tadayoni, M.Sc.E.E., Ph.D. CICT, Technical University of Denmark [email_address] & [email_address] ITU March 25, 2006
  2. 2. <ul><li>Based on a info Dev/ ITU project </li></ul><ul><li>New technologies and their impacts on regulation </li></ul><ul><li>Universal Service Concept </li></ul><ul><li>The NGN concept </li></ul><ul><li>IP migration </li></ul><ul><li>IP migration and Universal Service </li></ul><ul><li>Changes in the concept of Universal Service </li></ul><ul><li>Conclusion </li></ul>Overview
  3. 3. <ul><li>Telephony services </li></ul><ul><ul><li>Access to basic telephony service </li></ul></ul><ul><ul><li>The rationale behind </li></ul></ul><ul><ul><ul><li>Political objectives </li></ul></ul></ul><ul><ul><ul><ul><li>Access to predefined communication services </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Regional development programs </li></ul></ul></ul></ul><ul><ul><ul><li>Affordability </li></ul></ul></ul><ul><li>TV/Radio broadcast </li></ul><ul><ul><li>Public service/public interest </li></ul></ul><ul><ul><ul><li>Access dimension </li></ul></ul></ul><ul><ul><ul><ul><li>Certain level of coverage </li></ul></ul></ul></ul><ul><ul><ul><li>Content dimension </li></ul></ul></ul><ul><ul><ul><ul><li>Certain requirements on content </li></ul></ul></ul></ul><ul><li>Internet </li></ul><ul><ul><li>No universal service/access obligations </li></ul></ul><ul><ul><ul><li>But… </li></ul></ul></ul>The Universal Service Concept EU: ..minimum set of services, of specified quality to which all end-users have access, at an afforable price in the light of national conditions, without distorting competition
  4. 4. Technological trends
  5. 5. The NGN Concept Chapter 4 Problem Analysis <ul><li>NGN: Loosely defined term for changes in network infrastructure </li></ul><ul><li>NGCN – Related to the backbone network </li></ul><ul><li>NGAN – Related to the Access networks </li></ul>
  6. 6. IP migration I
  7. 7. <ul><li>Characteristics of IP </li></ul><ul><ul><li>Separation between network technology and services </li></ul></ul><ul><ul><li>End-to-End architecture, and extension of intelligence from the core to the edge of a network </li></ul></ul><ul><ul><li>Scalability </li></ul></ul><ul><ul><li>Distributed design and decentralised control </li></ul></ul><ul><li>Emergence of triple/Multi play services </li></ul><ul><ul><li>Internet </li></ul></ul><ul><ul><li>VoIP </li></ul></ul><ul><ul><li>IPTV </li></ul></ul><ul><li>Broadband as the platform for materialisation of Convergence </li></ul>IP migration II
  8. 8. Consumer benefits <ul><li>Potentially enhanced competition/ many new players </li></ul><ul><li>Broader range of traditional services </li></ul><ul><li>Choice of services/ technologies </li></ul><ul><li>New services – also addressing ’barriers and bottlenecks’ </li></ul>
  9. 9. <ul><li>Non circuit switched voice services equals the telephony/ POTS from a functional user point of view </li></ul><ul><ul><li>Access </li></ul></ul><ul><ul><li>Affordability </li></ul></ul><ul><ul><li>Quality of Service </li></ul></ul><ul><li>Modified by IP migration/ competition? </li></ul><ul><ul><li>To a certain extent in certain areas, but accompanied by new issues associated with the ‘Information Society’ </li></ul></ul>IP migration and Universal Service (US)
  10. 10. The ’IP-based Society’ <ul><li>Internet plays a major role in the information Society. </li></ul><ul><ul><li>Dial up has played a major role </li></ul></ul><ul><ul><li>Broadband is becoming more important </li></ul></ul><ul><li>Development of telephony to remote areas can be connected to development of broadband </li></ul><ul><ul><li>VoIP </li></ul></ul><ul><ul><li>Voice over broadband </li></ul></ul><ul><li>IP networks are used more and more for distribution of TV and radio service. This requires: </li></ul><ul><ul><li>High speed broadband, </li></ul></ul><ul><ul><li>Or </li></ul></ul><ul><ul><li>Combined broadband IPDC networks </li></ul></ul>
  11. 11. <ul><li>The world becomes increasingly reliant on ICT connectivity </li></ul><ul><li>Access to ICT is a key factor for individuals’ participation in Society </li></ul><ul><li>Access to ICT is a key factor for nations’ participation in the International division of labor </li></ul><ul><li>Access to ICT is an efficient way for bringing basic communication services like Voice to unserved areas </li></ul><ul><li>Access to ICT, a key enabler for, e.g., better health care and inclusion of disabled in the society </li></ul><ul><ul><li>Today there are about 550 mio disabled persons worldwide </li></ul></ul><ul><ul><li>Disabled are a minority when it comes to social status and power </li></ul></ul><ul><ul><li>Huge potentials in ICT for Inclusion of disabled: text to speech, speech to text,… </li></ul></ul>Social Inclusion
  12. 12. US and Consumer Protection <ul><li>US – the basics remains </li></ul><ul><ul><ul><li>Access </li></ul></ul></ul><ul><ul><ul><li>Affordability </li></ul></ul></ul><ul><ul><ul><li>Quality of Service </li></ul></ul></ul><ul><ul><li>A new setting – the concept matters </li></ul></ul><ul><li>Consumer Protection – new issues related to new services/ new structures </li></ul><ul><ul><li>Anonymity </li></ul></ul><ul><ul><li>Security </li></ul></ul><ul><ul><li>Privacy </li></ul></ul><ul><ul><li>Interoperability </li></ul></ul><ul><ul><li>Wide applicability </li></ul></ul><ul><ul><li>Transborder reach </li></ul></ul>
  13. 13. <ul><li>The US concept has to move from narrowband PSTN world </li></ul><ul><li>US cannot be related to a specific technology (‘Technology neutrality’) – must be adaptive change enabler: </li></ul><ul><ul><li>VoIP </li></ul></ul><ul><ul><li>VoDSL, etc </li></ul></ul><ul><ul><li>US should include Internet Access (cf. EU position) </li></ul></ul><ul><ul><ul><li>Requirement on dial up capability of telephony services can have a restrictive effect </li></ul></ul></ul><ul><ul><ul><li>Broadband has to be considered (cf. EU position: only 6,5% take up)) </li></ul></ul></ul><ul><li>Broadening of US must be mirrored by increased consumer protection </li></ul><ul><li>Consensus is gone </li></ul><ul><ul><li>Diverging consumer interests </li></ul></ul>Changes in concepts
  14. 14. <ul><li>A definition of US that includes only voice becomes less relevant as voice is delivered in combination with a host of other services </li></ul><ul><li>The design of Universal Service must still address the communication needs </li></ul><ul><li>IP plays decisive role for participation in society </li></ul><ul><li>Universal Service should reflect the broadband- IP-converged-world </li></ul><ul><li>Consumer protection becomes more complex </li></ul>Conclusion: The concept matters
  15. 15. Conclusion: The Concept <ul><li>US is determined in a dynamic social context </li></ul><ul><ul><li>Separate from industrial policy </li></ul></ul><ul><ul><li>Socio-political communication needs </li></ul></ul><ul><li>A global minimum? </li></ul><ul><ul><li>IP connectivity delivering VoIP </li></ul></ul>