The Cisco Networking Academies curriculum takes four semesters to complete. It is generally offered as an elective for high school and college students and has been created to serve the unique pedagogical needs of these populations. There is no textbook for Networking Academies. The courseware takes advantage of the multimedia capabilities of today’s powerful microcomputers. Networking becomes real for the student through the use of animations, photographs, graphics, exercises, and text - all melded seamlessly into the learning environment. But students can’t really feel confident that they can build networks until they actually perform the tasks involved. That’s why we’ve also incorporated lab exercises that teach the students, step by step, how to build and maintain real networks. Students can provide final proof that they’ve mastered the materials by passing a test which grants an industry-acknowledged Cisco Certified Networking Associate certificate. This tells hiring managers in Information Technology organizations that the candidate knows how to design, build, and maintain today’s networks and has the skills to understand the networks of tomorrow.
Web-based curriculum Students access course material from home, school, or work Students proceed through lessons at own pace Accommodates diverse learning styles--textual, video, and audio content “ Proximity learning”--use of online resources in combination with face-to-face interaction with instructors (in contrast to distance learning which lacks interpersonal interaction) Curriculum is easily updated and modified without lag time and high cost of reprinting textbooks. The web-based curriculum is complemented by a comprehensive set of hands-on networking laboratory exercises . The Academy program’s exams are also taken online .
We have built an infrastructure to exploit this slack bandwidth for recording video for training and strategic messages. The content is recorded in a central location (at any time), replicated to field sites via QOS mechanisms (possibly using MultiCast ftp) during the night, where it would be available for viewing (on the local video server) the next morning. The bandwidth required for IP/TV + Netshow type content varies from 14.4K - 100Kbits/sec (low quality) to 500K (medium quality) to 1.3 Mbits/sec (full-screen high-quality), which our LAN environment can support since the standard in our offices is 10/100 Mbits (switched) using Catalyst 5000s. So at worst, high-quality video would only consume 1/7th of the LAN bandwidth a user has at their disposal. The benefits would be more rapid deployment of training and strategic content, increased productivity as people are able to follow trainings more conveniently, more often, and at their own pace. We also expect to see cost reductions from reduced travel & being able to produce content in all-digital format (instead of producing several different formats (VHS, CD, satellite, etc.)).
The Cisco Networking Academy Assessment System (CNAAS) provides accountability in the educational process. Functions as a globally-standardized database. Captures test scores of students worldwide. Academy administrators and instructors assess whether learning is taking place. Provides data for Cisco’s quality assurance program. Administrators use the assessment system to track--via the web--student scores, online instructor training, and other variables that indicate how the Academies are performing . Information in the system also helps indicate where additional resources should be deployed to troubleshoot problem areas . The ongoing evaluations of the Academy program--based upon the information in the assessment system--facilitate continual improvement in the curriculum and teaching methods.
Challenge: How to communicate, inform, & train effectively/quickly across a widely distributed sales force Traditional solution: Documentation, CDs, video-cassetes, in-person trainin (bring the student to the training--at some specific time & place) Network service solution: Bring the training to the student anytime, anywhere. Using the spare/idle bandwidth on the Multiservice network, we distribute video content to remote field sites. Service providers can build content production facilities that they could rent to companies to create specific content. Additionally, they can partner with traditional training organizations to produce generic content: negotiations, public-speaking, time-management, leadership, which they could re-sell across all of their clients
No additional bandwidth required, but HW for servers & installation costs (about 1.4 M$ for all of EMEA). On average a Cisco employee follows 10 days of training a year. Based on savings in travel, lodgings and other expenses, at 12% of training delivered via VOD, the project pays for itself. At 50%, we would save 4M$ annually. There are many additional benefits in delivering training this way Training can be followed in “chunks” instead of in a single session (flexibility) Training material can be delivered very quickly throughout the company (typically overnight). Online training can be coupled with on-line testing via web-delivered multiple choice questions. (e.g. Y2K tests) Video on demand content can be streamed at any time, including to employees’ homes (28.8K/56K/100Kbit streams) Viewing statistics can be produced to determine uptake & effectiveness
e-learning Edward Kozel [email_address] ICDE Open Learning & Distance Education ‘99
Traditional Education Model Children School Higher Education Skilled professional Government Government Academia Industry Industry Professional training
Towards an Internet Economy - 1Billion IT users IT users (M) 1980 1970 2000 1990 2100 Gain Efficiencies Re-structure Industries Re-engineer Process Automate the back office Automate the front office Automate Customers 1,000 100 10 Source: IDC 99
Networking Skills in Europe - Trends in Demands & Supply Source: IDC 99
Networking Skills - Demand Vs Supply in 2002, by Country Source: IDC 99
Who’s Responsible? The Traditional Education model Children School Higher Education Skilled professional Government Government Academia Industry Industry Professional training
Who’s Responsible? The Internet Economy Education Paradigm Children School Higher Education Skilled professional Government Government Academia Industry Industry Professional training
Who’s Responsible? <ul><li>Industry must take a bigger stake in the education system </li></ul><ul><li>Collective/Shared interests in learning for industries & Governments </li></ul><ul><li>Learning for life a fuel for economic growth </li></ul>
One solution - Cisco Networking Academies <ul><li>Curriculum based program for tertiary education </li></ul><ul><li>Part of Career Certification </li></ul><ul><ul><li>Associate/Professional/Expert (CCIE) </li></ul></ul><ul><li>$500m investment </li></ul>
Networking Academy Programme <ul><li>Students of 16+ </li></ul><ul><li>280 hours teaching </li></ul><ul><li>Lab/practical training </li></ul><ul><li>Multimedia instruction </li></ul><ul><li>Pedagogically sound </li></ul><ul><li>Certified Networking Associate Qualification </li></ul><ul><li>20,000+ students in 1999 </li></ul>
Who’s Responsibility The Internet Economy education paradigm Children School Higher Education Skilled professional Government Government Academia Industry Industry Professional training
Network learning <ul><li>New revolution in learning </li></ul>
Web-Based Curriculum “ The lessons are short and consistent, so it’s easy to learn. We can go home and connect with the web server on our free time, work through lessons and the quizzes” Networking Academy Student, Sterling, Illinois
Capitalise on Opportunities <ul><li>More than migration to HTML </li></ul><ul><li>Use the technologies </li></ul><ul><ul><li>Networked </li></ul></ul><ul><ul><li>Animation </li></ul></ul><ul><ul><li>Video </li></ul></ul><ul><ul><li>Simulation </li></ul></ul><ul><ul><li>Interaction </li></ul></ul>
<ul><li>Student-centered </li></ul><ul><li>Self-paced </li></ul><ul><li>discovery oriented </li></ul><ul><li>Media rich (visualization, sound) </li></ul><ul><li>Collaborative </li></ul><ul><li>Teacher becomes a facilitator /guide </li></ul>Paradigm Shifts in learning
Who’s Responsibility The Internet Economy the Education Paradigm Children School Higher Education Skilled professional Government Government Academia Industry Industry Professional training
<ul><li>Video for training, strategic messages </li></ul><ul><li>Content replicated nightly via QOS </li></ul><ul><li>No incremental bandwidth required </li></ul>Video on Demand 3810 IGX Hub Office MSN IP/TV Server IP/TV Server Branch Office
Academy Assessment System CATC Director, Seattle, Washington “ The system allows us to maintain excellence throughout the system. We evaluate instructor performance, provide extra training and support, and involve all participants in developing curriculum updates”
Video bits <ul><li>Benefit </li></ul><ul><ul><li>Rapid deployment </li></ul></ul><ul><ul><li>Lower training costs </li></ul></ul><ul><ul><li>Flexibility </li></ul></ul><ul><li>Opportunity </li></ul><ul><ul><li>Partner with training organizations for standard packages </li></ul></ul>Video-on-Demand Training
Video-based training cost savings Cost savings K$ / yr % training delivered via VOD Savings Travel Trainers Accommodation Additional benefits Piecemeal training Faster deployment On-line testing 24-hr access Home access Viewing metrics Project break-even at 12% training via VOD
Summary <ul><li>Internet has accelerated IT shortage </li></ul><ul><li>Traditional education can’t cope with accelerated pace of new technologies & models </li></ul><ul><li>“New World” model shows promise but… requires Industry/Government partnership </li></ul>