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  1. 1. WBC Leadership Review Slides
  2. 2. WBC Collaboration <ul><li>“ We want to engage with customers to help us all understand what will be delivered at each stage, capture any missing, changed or delayed requirements and ensure a positive Customer Experience” </li></ul><ul><li>To do this we: </li></ul><ul><ul><li>Hold frequent bilaterals </li></ul></ul><ul><ul><li>Encourage direct customer involvement </li></ul></ul><ul><ul><li>Provide “War Room” Support </li></ul></ul><ul><ul><li>Flexibly reprioritise each 90 day development cycle </li></ul></ul><ul><ul><li>Add and amend requirements with our customers </li></ul></ul><ul><li>We need to take this approach forward into the End to End testing world. </li></ul>
  3. 3. WBC – Providing a Positive Customer Experience <ul><li>“ We are aiming for a Smooth and Seamless CE delivered through joint testing & collaborative development and communications” </li></ul><ul><li>We do this with: </li></ul><ul><ul><li>A CE roadmap planned and measured throughout the trial, launch and in-life stages of WBC. </li></ul></ul><ul><ul><li>Use measurable CE targets to share underlying test results with customers, rather than getting bogged down in reams of test results. </li></ul></ul><ul><ul><li>We focus on delivering a positive E2E CE for BTW, the CP and their EU customers. </li></ul></ul><ul><ul><li>We help customers deliver a marketing and sales message based on the CE delivered by the product. </li></ul></ul>
  4. 4. WBC CE Roadmap - High Level View NA N/A N/A N/A <96Hrs N/A 8WD   NA   NA NA NA N/A 50% N/A 80% NA NA POC 1%   1%   2% 2%   3% NA Provisioning exceptions Migrations As 20C (7) As 20C As 20C 20% 20% 20% Repeat Reports 95% 87% 87% 85% 85% 80% RFT L2C EUA 90% (8) 90% 80% 90% 80% 60% CP satisfaction with WBC service.   100% 100% 100% 100% 100% N/A Billing Accuracy   0.08 0.1 0.1 0.1 N/A N/A In-life Fault Rate     5Hrs 6Hrs 6Hrs 6Hrs 7Hrs 7Hrs CT T2R AP/EP   2-24 (5) <40Hrs <40Hrs <40Hrs <50Hrs <72Hrs CT T2R EUA   5WD(4) 10WD 10WD 10WD 10WD 23WD CT L2C AP/EP   Selectable Lead time (2) 1 Hr (3) 5WD 5WD 5WD 5WD 6.5WD CT L2C EUA     4%(1)   7%   8% 8%    8% NA ELFs Migrations   18% 18% 18% 18% 18% NA Repeats T2R AP/EP   86% 86% 86% 86% 86% NA Cleared in objective time T2R AP/EP   95% (6) As 20C 65% 60% 60% 50% RFT T2R EUA   4%(1) 7% 8% 8% 8% 8% ELF EUA   4%(1) 7% 7% 7% 7% NA ELFs L2C AP/EP   96% 96% 96% 96% 96% NA Provide to ODD L2C AP/EP QoS & CE Mar-09 Commit In Life (Q3) Customer Trial (2) Launch (Apr 08) Customer Trial (1) Service Trial High Level Measures   Milestones    
  5. 5. WBC CE Roadmap – Consolidates underlying CE criteria and test results High Level View Lower Level CE Support Requirements Detailed network & IVV&T results
  6. 6. WBC product overview WBC – three main components EUA Aggregation Point & Extension Path Customer Network & Interconnect 1 2 3 What Does End to End Testing Mean for WBC? -> CP CMSANs Aggregation Point 1 Metros BRAS Aggregation Point 20 * * * EU * * * EU MSIL MSIL Downstream Network
  7. 7. WBC End to End Testing overview Internet End Users CP Help Desks Web Portals CPE B2B Gateways BTW SMC email VOIP VAD/ IPTV WBC Product CP Servers & Interface People OSS Support Systems
  8. 8. CPE Compatibility Testing is also a key component of the E2E testing story for Customers

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