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  1. 1. 8th Service Provider Executives and Local-Government CIOs Roundtable W2i Digital Cities Convention Washington, D.C. December 11, 2007
  2. 2. Washington, D.C. Roundtable Agenda Introduction and Welcome: James Farstad, President, rClient, LLC Senior Research Fellow, Yankee Group CIO Discussion: The Role of Local Government in Identifying, Promoting, Funding and Implementing Value Added Applications Service Provider Discussion: The Role of Service Provider/Systems Integrator Teams in Designing, Financing, Integrating and Deploying Application/Device Toolsets and Managing the User Experience Facilitated Concluding Discussion: Key Strategies to Accelerate Application Deployment and Realizing Value on Network Investments
  3. 3. CIO Challenge: (from prior Roundtable) Create and Sustain Value Economic Development Digital Inclusion Government Applications <ul><li>Introduce Micro Economic Development Concepts </li></ul><ul><li>Position on-line Education, Healthcare, and Transportation Services as Amenities </li></ul><ul><li>Highlight Broadband Impact on an Improved Visitor Experience </li></ul><ul><li>Demonstrate Infrastructure Advantages to Business </li></ul><ul><li>Include Ubiquitous Affordable Access and Hardware in the Equation </li></ul><ul><li>Catalog and Promote Computer Literacy Programs </li></ul><ul><li>Develop Community Portals with Local, Relevant Content </li></ul><ul><li>Leverage Remote/Mobile Employee Access for Results and Savings </li></ul><ul><li>Upgrade Public Safety Capabilities </li></ul><ul><li>Incorporate Intelligent Traffic Management in Broadband Network </li></ul><ul><li>Demonstrate Government Agency Interoperability </li></ul><ul><li>Asset Monitoring and AMR </li></ul>Broadband Competition <ul><li>Promote Broadband Data, VoIP and IPTV Usage </li></ul><ul><li>Develop Value-Added Applications for Government/Enterprise/SMB </li></ul><ul><li>Position I-Nets as High Bandwidth Backbones </li></ul><ul><li>Redefine Mobile Broadband </li></ul><ul><li>Support Strategic Coopetition </li></ul>
  4. 4. Service Provider Challenge: (from prior Roundtable) Deliver Results and Minimize Risk Economic Development Digital Inclusion Government Applications <ul><li>Co-Market Government, Residential, Business and Visitor Services as Valuable Amenities </li></ul><ul><li>Seek Opportunities to Continuously Improve Network </li></ul><ul><li>Create and Measure Economic Results from Community Portals and Presence Applications </li></ul><ul><li>Support Inclusion as a Market Development Strategy </li></ul><ul><li>Team with Government and NGOs for Grants, Subsidies and Other Forms of Funding </li></ul><ul><li>Communicate Trade Offs between Subscription Revenue and Free or Ad-Supported Revenue </li></ul><ul><li>Calculate the Real Value Associated with Use of Government Assets </li></ul><ul><li>Measure True Cost of Service Level Requirements </li></ul><ul><li>Increase Revenue and Political Capital with Value Added Government Services </li></ul>Broadband Competition <ul><li>Create a Superior Customer Experience </li></ul><ul><li>Add Value while Pricing Favorably Against the Competition </li></ul><ul><li>Understand how to Collaborate and Compete with Cable MSOs and Telcos for Triple or Quad Play </li></ul>
  5. 5. Accelerating Application Deployment How can Service Provider Teams mitigate risk associated with creating potentially complex service offerings? How can Local Government CIOs mitigate risk associated with creating potentially complex service offerings? What are the key contributions of Service Provider Teams to the application deployment process? What are the key contributions of Local government to the application deployment process? What are the key skills and abilities of application deployment teams? How can Local Government more clearly communicate business needs and value? How can Service Providers proactively accelerate the application deployment process? How can CIOs more effectively promote the business value of broadband network applications? Service Provider Perspective: Adding Application and System Integration Skills to Project Teams CIO Perspective: Streamlining The Application Deployment Process
  6. 6. Local Government and Service Provider Roles <ul><li>Articulate a clear Community vision </li></ul><ul><li>Communicate goals and accountabilities </li></ul><ul><li>Promote e-Government initiatives, making government more accessible to constituents </li></ul><ul><li>Improve coordination of Federal, State and Local Government initiatives </li></ul><ul><li>Improve skills associated with grant application process </li></ul><ul><li>Understand Local Government business requirements </li></ul><ul><li>Provide value added services for Local Government </li></ul><ul><li>Develop business plan to generate revenue from a broad range of services </li></ul><ul><li>Focus on the customer point of view, understand what they want to use the network </li></ul><ul><li>Promote growth of industry associations as a vehicle for development of best practices </li></ul><ul><li>Assemble cross functional education and business development teams </li></ul><ul><li>Encourage third party ROI studies </li></ul>Government Role Service Provider Role
  7. 7. Summary: Streamlining The Application Deployment Process Each of us needs learn from our collective mistakes and take personable responsibility to effectively contribute to project successes. Conclusion #6 Analysts and Associations should create and share application Case Studies that identify measurable return on investment metrics. Conclusion #5 Practitioners should encourage University (third party) based studies (articulating application projects return on investment) to accelerate investment momentum. Conclusion #4 Systems Integrators should assemble cross market (Public Sector, Public Safety, Intelligent Traffic Management, etc.) vendor teams to educate stakeholders and promote a more holistic understanding of value added applications Conclusion #3 Industry leader support of strong business and trade associations would increase advocacy of best practices. Conclusion #2 Elected leaders must clearly define the vision of the network and communicate goals. Conclusion #1
  8. 8. <ul><li>Robert Ramsay, University of Toronto </li></ul><ul><li>Galen Updike, State of Arizona </li></ul><ul><li>Glenn Strachan, Macedonia Connects, Montenegro </li></ul><ul><li>Mark Stencel, Governing Magazine </li></ul><ul><li>Jeff Blank, Allegheny County </li></ul><ul><li>Arlene King, Motorola </li></ul><ul><li>Dale Quick, Indentiprise </li></ul><ul><li>Wayne Garten, Novarum </li></ul><ul><li>Mitch Gorsen, Multistate </li></ul><ul><li>Jim Barfield, Ft. Myers FL </li></ul><ul><li>Jane Smith Patterson, e-NC Authority </li></ul><ul><li>Margaret Keck, Nashville IT Assistant Dir. </li></ul><ul><li>Sheila Burpee - Duncan, BelAir </li></ul><ul><li>Jim Freeze, BelAir </li></ul><ul><li>Ken Springer, Econ Dev Council, Illinois </li></ul><ul><li>Owen Squires, StanleyNet, Palomar NC </li></ul><ul><li>Gabriele Vizzard, CEO of Last Mile </li></ul><ul><li>Lynn Klarr, IBM </li></ul><ul><li>Jim Hueser, IBM </li></ul>Washington, D.C. Participants