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State of the Mobile Landscape: Mobile Literacy and What It Means for Libraries

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Laura Zeigen, Oregon Health & Science University and Robin Ashford, George Fox University - Online NW 2012 Conference: http://www.ous.edu/onlinenw/2012/program.html (Full report link on last slide)
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Mobile technologies are having a growing impact in libraries. Ebsco, Gale, WorldCat Local, and many other vendors are developing for the mobile market. We are in a period of transition; some libraries are providing extensive mobile services, while others are deciding where to begin. Librarians are developing mobile literacy skills to better serve users. Join us as we explore mobile in libraries, including results from a Pacific Northwest public and academic libraries mobile climate survey.

Published in: Education, Technology
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State of the Mobile Landscape: Mobile Literacy and What It Means for Libraries

  1. 1. State of the Mobile Landscape: Mobile Literacy and What It Means for Libraries  Online Northwest, February 10, 2012 Robin Ashford, MSLIS - Laura Zeigen, MA, MLIS
  2. 2. <ul><ul><li>A key milestone was passed in 2011: Today, there are more wireless devices than there are Americans. Specifically, there are nearly 327 million connected devices and 312.6 million U.S. residents. </li></ul></ul><ul><li>  </li></ul><ul><ul><li>43% of American mobile phone users own a smartphone.  Of 25-34 year olds, 62% own a smartphone. </li></ul></ul><ul><li>  </li></ul><ul><ul><li>No surprise then that starting in Q4 of 2010, the U.S. market reached another first: More smartphones sold than PCs. </li></ul></ul><ul><li>http://mobilefuture.org/content/pages/2011_mobile_year_in_review </li></ul>
  3. 3. Mobile - Growing impact to libraries http://youtu.be/aKAIzU90zA8
  4. 4.   Time of transition  
  5. 5. Mobile climate survey - Library locations
  6. 6. Survey Results - Library Location Public library locations - Idaho, Oregon, Washington, 1 other (IL)
  7. 7. Academic library locations - Idaho, Oregon, Washington, 1 other (CA)
  8. 8. What mobile services do you currently offer?  Public libraries 
  9. 9. What mobile services do you currently offer? Academic libraries
  10. 10. Libraries - Developing for the mobile market
  11. 11. Libraries - Developing for the mobile market
  12. 12. Lane Community College Library Catalog - text/scan for mobile record
  13. 13. Scan/Text > Reference Help   Marketing / Education Poster BSU Albertsons Library  
  14. 14. If your library offers a mobile-friendly web presence, what types of information does it include? - Public
  15. 15. If your library offers a mobile-friendly web presence, what types of information does it include? - Academic  
  16. 16. What mobile services are you planning to offer in the next year? - Public libraries
  17. 17. What mobile services are you planning to offer in the next year? - Academic libraries
  18. 18. Does your library include a webpage, libguide, or other information on the use of mobile apps?  -Public libraries
  19. 19. Does your library include a webpage, libguide, or other information on the use of mobile apps?  -Academic libraries
  20. 20. Librarians - Mobile literacy skills - Educating users
  21. 21. Librarians - Mobile literacy skills - Educating users
  22. 22. Does your library provide users assistance or training on using mobile applications such as those provided by library vendors (i.e. EBSCO, Gale, etc.) - Public libraries
  23. 23. Does your library provide users assistance or training on using mobile applications such as those provided by library vendors (i.e. EBSCO, Gale, etc.)   -Academic libraries
  24. 24. Vendors - Developing for the mobile market
  25. 25. Vendors - Developing for mobile market
  26. 26. Do librarians at your institution receive information or training on using mobile applications and/or handheld devices? -Public libraries No - 53.4% Yes, mobile apps-15.9% Yes, devices - 30.7%
  27. 27. Do librarians at your institution receive information or training on using mobile applications and/or handheld devices? -Academic libraries   No - 59.4% Yes, mobile apps - 23.2% Yes, devices - 21.7%
  28. 28. Librarians - Mobile literacy skills - Learning opps
  29. 31. Librarians - Mobile literacy skills - QR Codes Fad, trend, practical? Will QR codes mainstream in the U.S.?   How long with they stick around?    What's next?        
  30. 32. Librarians - Mobile literacy skills - Augmented Reality <ul><li>AR - Primarily still very early adoption time in libraries, but it's coming... </li></ul><ul><ul><li>Augmented reality  (AR) - AR overlays virtual data/information with what you see in the real world </li></ul></ul><ul><ul><li>AR is interactive combining the real and virtual, and  can also be displayed in 3D  </li></ul></ul><ul><li>  </li></ul><ul><ul><li>Links to learn more about AR, including a helpful video, can be found in our resources slide </li></ul></ul>
  31. 34.  
  32. 35. Check it out: http://tour.library.oregonstate.edu/beavertracks
  33. 38. QR Codes-Education: BSU Andersons Library LibGuide        
  34. 39.   How do you educate users about QR codes and AR  (if applicable) - PUBLIC
  35. 40. How do you educate users about QR codes and AR  (if applicable) - ACADEMIC
  36. 41. How are you marketing or promoting the mobile site/app to your users? PUBLIC
  37. 42. How are you marketing or promoting the mobile site/app to your users? ACADEMIC
  38. 43. Marketing Your Mobile Site Watch the Seattle Public Library mobile app video
  39. 44. Are you measuring use of your mobile resources?  -Public Libraries 
  40. 45. Are you measuring use of your mobile resources?  -Academic Libraries
  41. 46. Conclusions <ul><li>You are not as behind as you think! </li></ul><ul><li>However, IT IS TIME to move ahead deliberately now. </li></ul><ul><ul><li>Meet with your people - develop strategy </li></ul></ul><ul><ul><li>Assess your users and their current mobile needs </li></ul></ul><ul><ul><ul><li>Surveys </li></ul></ul></ul><ul><ul><ul><li>1-1 discussions </li></ul></ul></ul><ul><ul><ul><li>What devices do they use? </li></ul></ul></ul><ul><ul><ul><li>Look at your analytics </li></ul></ul></ul><ul><ul><li>Learn more! </li></ul></ul><ul><ul><ul><li>Online NW </li></ul></ul></ul><ul><ul><ul><li>Webinars – Handheld Librarian - Internet Librarian, etc. </li></ul></ul></ul><ul><ul><ul><li>OLA and other Library Technology Round Tables </li></ul></ul></ul><ul><ul><ul><li>Talk with other librarians </li></ul></ul></ul><ul><li>  </li></ul>
  42. 47. Helpful tips for getting started - Part 1 <ul><ul><li>Identify authoritative apps, whether free or fee-based. Use them on your own device. Learn how to search these resources and contact the vendor when you find bugs or to suggest features. Most of these apps and sites are new, and the developers will appreciate feedback.   </li></ul></ul><ul><ul><li>If your favorite vendor does not offer an app or mobile Web site, tell them you ’d like to see one!  </li></ul></ul><ul><li>  </li></ul><ul><ul><li>List mobile resources on your website and share them with your users  </li></ul></ul><ul><ul><li>Start showing your patrons mobile database interfaces     </li></ul></ul><ul><ul><li>Stay up-to-date with the ever evolving app/mobile world by being “in the know&quot; </li></ul></ul><ul><li>  From Mobile information literacy: Let ’s use an app for that! Coll. res. libr. news January 2012 73:22-23 </li></ul>
  43. 48. Helpful tips for getting started - Part 2 <ul><li>Mobile technologies for libraries: A list of mobile applications and resources for development </li></ul><ul><li>Coll. res. libr. news April 2011 72:222-228 </li></ul><ul><li>  </li></ul><ul><li>  20 Tips for Planning Your Mobile Website </li></ul>
  44. 49. &quot;The most important thing we can do is to ensure that when the technology matures, we are ready to deliver content to it.&quot;      - Jason Griffey, Head of Library Information Technology at the University of Tennessee and author of Mobile Technologies and Libraries &quot;Teaching mobile web literacy seems to me as crucial as teaching basic literacy.&quot;      - David Parry, Assistant Professor of Emerging Media and Communications at the University of Texas at Dallas EDUCAUSE Review, vol. 46, no. 2 (March/April 2011) http://www.libraryjournal.com/lj/ljinprintnetconnect/888220-335/let_jason_griffey_take_you.html.csp
  45. 50. Cited links & Additional Resources <ul><li>Mobile - 2011 Year in Review </li></ul><ul><li>Mobile Future </li></ul><ul><li>MIT Libraries Libguide Mobile Apps </li></ul><ul><li>Pew Internet - Americans and Mobile Computing </li></ul><ul><li>Boise State University QR Code Libguide  </li></ul><ul><li>Mobile Information literacy – Let’s use an app for that! </li></ul><ul><li>Mobile literacy - definition </li></ul><ul><li>Learn more about QR Codes </li></ul><ul><li>Augmented reality explained by Common Craft </li></ul><ul><li>Augmented Reality - A Primer for Libraries </li></ul><ul><li>M-Libraries - Library Success: A Best Practices Wiki </li></ul><ul><li>  </li></ul><ul><li>The report! 2012 Mobile Climate Survey for Oregon, Washington and Idaho Libraries - REPORT http://bit.ly/x5LGt0  </li></ul>
  46. 51. Questions? <ul><li>Robin Ashford, MSLIS </li></ul><ul><li>Reference and Distance Services Librarian </li></ul><ul><li>George Fox University, Portland Center </li></ul><ul><li>[email_address] </li></ul><ul><li>Laura Zeigen, MA, MLIS </li></ul><ul><li>User Experience Librarian </li></ul><ul><li>Oregon Health & Science University </li></ul><ul><li>zeigenl@ohsu.edu </li></ul>

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