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Enterprise trust

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Velocity 2015 Business Track Talk on Trust in your Enterprise.

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Enterprise trust

  1. 1. YOUR BUSINESS IS A SYSTEM BASED ON TRUST Created by /Rob Woolley @rdotwoolley
  2. 2. WHY SHOULD YOU TRUST ME? I've broken and fixed many systems over the past decade In several industries I'm a bit crazy
  3. 3. Year Problems Solved Feb 2013 330 Feb 2014 395 Feb 2015 500
  4. 4. AGENDA The Enterprise as a System Individuals and Trust Trust Within the Team Teams in the Value Chain Operating with Trust Conclusions and Future Directions
  5. 5. THE SYSTEM
  6. 6. W. EDWARDS DEMING “Your business is a system.”
  7. 7. DONELLA MEADOWS “Your business is a complex system.”
  8. 8. HUMBLE, MOLESKY, O'REILLY “Your enterprise is a complex adaptive system composed of people who share a common purpose.”
  9. 9. WOOLLEY “Your enterprise is a complex adaptive system that is composed of people who share a common purpose. The people are interconnected by the flow of information which is facilitated by communication and galvanized by trust.”
  10. 10. TRUST BETWEEN INDIVIDUALS In this business with me, I do not buy a service. I buy a result. In all matters, when you work for me, you must do exactly what you say you will do.
  11. 11. In all matters, when you work for me, you must do exactly what you say you will do. In this business with me, I do not buy a service. I buy a result. If you say you will do a thing, you must do exactly that thing.
  12. 12. INDIVIDUALS AND INFORMATION FLOW
  13. 13. INDIVIDUALS AND TRUST DEFINED* Will you do a thing for me in the future even if it does not directly benefit you?
  14. 14. INTERLUDE OF INDIVIDUAL TRUST The Talented Mr. Riley
  15. 15. MID 2013... OUR STATUS The team trusts me I trust the team How do I get the team trusting each other?
  16. 16. THE MIGHTY DUCKS
  17. 17. TRUST WITHIN TEAMS A group phenomena that structures predictability in individual response tied to a shared identity.
  18. 18. FIRST YOU NEED A GROUP OF PEOPLE
  19. 19. A STRONG UNIFYING IDENTITY We will be the best Web Operation Team in the Equity Management Industry
  20. 20. COMPELLING MANDATE We own our platform's availability, reliability, and resilience. No one else. We perform missing-or-broken-feature-by-human to provide a seamless equity management experience
  21. 21. SIMPLE RULES TO REINFORCE OUR IDENTITY We are a keeper of accurate records. Do not f*#k up the records. Do not separate employees or companies from their money or shares. It is a $40B system. Make good bets.
  22. 22. THE VALUE OF A HIGH TRUST - HIGH PERFORMANCE TEAM
  23. 23. WARNING! Beware of local optimization! Remember it's a complex adaptive system!
  24. 24. INTERLUDE OF INTER TEAM TRUST Global Cross Team Standup
  25. 25. TYPICAL VALUE CHAIN
  26. 26. TRUST FORGED VALUE CHAIN
  27. 27. CONCLUSION “Your enterprise is a complex adaptive system that is composed of people who share a common purpose. The people are interconnected by the flow of information which is facilitated by communication and galvanized by trust.”
  28. 28. CLIENTS Do your clients trust your enterprise?
  29. 29. TEAMS When teams collaborate and they do not have a positive outcome... why?
  30. 30. WITHIN TEAMS What teammates do not function well together?
  31. 31. INDIVIDUALS That person that you feel like you cannot rely on?
  32. 32. FORGE YOUR VALUE CHAIN WITH TRUST #trustops

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