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Why do some IT leaders seem prone to disaster, where others learn to control their destiny?
The success of any leader is largely determined by the success of their projects and initiatives. Business Service Reliability is a mechanism that IT leaders can use to improve the outcomes of their projects and initiatives. This presentation outlines a form of Predictive Reliability - how an IT leader can track and manage the "risk margin" in their operational and transitional services.
Predictive Reliability is a concept based on data mining from systems monitoring, and correlation with capacity data to provide the idea of "headroom". Service headroom is unused capacity - kept spare for availability or reliability reasons.
Balancing the cost of this "risk margin" against Business Service Reliability? That's where this Predictive Reliability function comes in..