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  1. 1. Personal Details Name: Robert David Charles Kirby MBCS Home Tel: 01293 516105 Mobile: 07967 656823 Full UK (EU) Driving Licence CRB Enhanced Checked Career Objective A challenging position in IT with a progressive company that utilizes innovative technologies to manage projects and initiatives Employment History Oct 2012 – July 2015 Kirbynet Ltd (Microsoft Partner) - Director Have started my own company and had a contract in August 2013 for Waitrose HQ – Windows 7 migration but the client decided to cut the contract short. Since then have been involved in migration work for Sussex NHS Partnership with onsite audit of all IT equipment to enable them to make a decision on Windows 7. Also have now been working at Holy Trinity School Crawley since October 2013, as an IT Technician helping them out onsite. The main tasks have been so far to help then out rebuilding laptops and dealing with HP to get them repaired and given back to teachers. Replacing toners on printers doing a cabling audit, provisioning Office 365 for student mail and also doing a bit of onsite support and helping them out technically. Have also been helping them re-route printers via a script in the group policy and have had two extensions to the contract since October 2013. Also have helped them build up a good working relationship with HP. Also had to do some procurement ordering for replacement HP parts. The job mainly focussed around all-round IT support. This contract was extended three times. I have also done some work for Department of Business and Innovation with Hays Talent Solutions doing a Windows 7 Rollout. This contract was extended once. Last Summer, was working in the private sector for company which has a contract with Schools in Sussex and been doing all round 1st Line IT support for them mainly doing 1st line support and working on IT projects during the summer break. This contract also has been extended once. From last October 2014 to March 2015 for CRI (Crime Reductions Initiatives) as an IT Helpdesk Technician and have been involved in the Gateshead project and bringing down service desk incidents to a manageable level. When I started at CRI is was a very busy time and had helped them bring the sevice desk to a manageable state. As they were involved in a migration from Windows 7 to Windows 8.1. Also had to support applications including the new Microsoft Office suite 2013 including new Windows 8.1 laptops and PC’s and tablets. This was a very busy time for them and got offered a perm role and had numerous contract extensions as the project went on. Presently been working for Lloyds Banking Group with recommissioning of equipment within branch. 2005 – Oct 2012 – Role made redundant due to Company restructure Civica UK Ltd (Previously Comino Connect) Infrastructure Support Analyst Responsible for providing a high level technical support to Hosted Customers across various Microsoft Technologies and administration of web servers and hosted platforms. • Increased responsibility to watch over Civica’s Dorking Datacentre. • Administrated Microsoft Servers for Hosted Customers • Managed the day to day running of Backups • Audited Data Centre Servers. • Set-up IP Monitor Alerts for new server to alert on disk space, memory usage ,processor usage and LAN Card usage • Set up Thin Clients for Hosted Customers to use with hosted infrastructure and Hosted Server
  2. 2. applications • Made sure the Hosted Support operation as Dorking Data Centre was running smoothly • Involved with rollout of 3 Virtual Environments for Charitable Customers also documented existing servers for smooth transition to Manchester data centre • Worked to SLA’s for timely response to customers problems • Worked with Iron Mountain to provide offsite backup service for Hosted Customers • Liaised with HP to get faulty parts replaced quickly and effectively to ensure timely response • Loaded application software to customers satisfaction • NHS Hosted Server Experience • Worked closely with Technical Team Leader and Technical Manager to ensure a smooth operation. • Written technical documentation for migration to hosted servers Technical Skills: • Administrated Customer Hosted Platforms • Microsoft Windows NT Server 4.0, 2000,2003,2008 & 2012 • Microsoft Windows - 95, 98, NT 4.0,2000,XP,Vista,2007 & 8,8,1 • Microsoft Office Standard & Professional - 95, 97, 2000, XP,2003,97 & 2011 • Microsoft Proxy Server 2.0, ISA Server & Internet Information Server 4.5,6,7 • Microsoft SQL Server Administration including versions 7.0, 2000,2005 • Apple IMac OS X, IPhone 6.0 (IOS 8.3) and IPad 4.0 (IOS 8.3) • Microsoft Outlook 2000, 97, 98, 2003, XP 2011 • Citrix 7.0, 8.0 XP Metaframe & XenApp • Symantec, Veritas Backup Exec • Microsoft Exchange 5.5,2000,2003,2007 • Administrated Microsoft Active Directory, DNS & DHCP • VMWare Administration exposure • Bluecoat Proxy Server • HP-Compaq Proliant Servers • IP Monitor Pro-active monitoring • Websense • Brixx Administration • Kypera Client Installation 1999-2005 Heritage Lottery Fund IT Support Officer 1997-1999 Epsom Healthcare NHS Trust Network support Officer 1994-1997 Epsom Healthcare NHS Trust Network Technician 1993-1994 Epsom Healthcare NHS Trust Data Entry Clark 1993-1993 Bytes Computer Supplies Workshop Assistant Education & Qualifications 1995 - 1997 Nescot College Reigate Road, Ewell, Surrey BTEC Higher National Diploma in Engineering (Computer Automation & Networking) 1991 - 1995 Guildford College Stoke Park, Guildford, Surrey BTEC First Diploma in Engineering BTEC National Diploma in Computer Studies 1987 - 1991 Howard of Effingham Lower Road, Effingham, Surrey GCSE’s July 91 - 8 passes
  3. 3. Professional Qualifications 2004 Member, British Computer Society 2000 Microsoft Certified Professional 2001 Microsoft Certified Systems Engineer (NT4) Profession Training 1998 BT Meridian Basic Administration 1998 Datapulse CTI Call Management 1998 Datapulse CTI Advance Call Management 1998 Datapulse CTI Station Manager Administration 1998 NHS Executive - TCP/IP Training 1998 BT Meridian 1 Mail 9 Administration 1999 Microsoft Core Technologies 1999 Microsoft SQL Server 7.0 2000 Microsoft TCP/IP 2000 Microsoft Windows NT Server 4.0 in the Enterprise 2001 Hackers Insight Course 2001 Microsoft Internet Information Server 4.0 2001 Sidewinder Firewall 5.1 Administration Course 2001 Hands on Windows 2000 2002 Deploying and Managing Windows 2000 2004 Intel LANDesk Version 8 Training 2005 Hands on Windows Server 2003 2009 Bluecoat Proxy Server Course – DNS Arrow 2009 Mimecast Training 2011 Civica’s Customer First Training Course 2012 Finding and getting a job 2013 Thrive Online Hobbies • Research in IT to keep abreast of latest technologies • Swimming • Cycling

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