Compuware Professional Services Overview


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High level overview of Compuware's Professional services offerings.

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Compuware Professional Services Overview

  1. 1. Compuware Corporation Professional Services Division Contact Roger Hanson for more info: [email_address] (w) 612-851-2263 (m) 612-749-1230
  2. 2. <ul><li>History of Success </li></ul><ul><li>38 years delivering IT value </li></ul><ul><li>80 offices worldwide </li></ul><ul><li>World-Class Customers </li></ul><ul><li>7,100+ customers across every market </li></ul><ul><li>46 of the top 50 Fortune 500 companies </li></ul><ul><li>12 of top 20 U.S. websites </li></ul><ul><li>Rock-Solid Financials </li></ul><ul><li>$900M in revenue </li></ul><ul><li>No long-term debt </li></ul><ul><li>$200M operating cash flow in FY ’11 </li></ul>Compuware Headquarters – Downtown Detroit Compuware Highlights © 2011 Compuware Corporation
  3. 3. Product Solutions Compuware Corporation Organization Diversified Offerings, Unified Vision © 2011 Compuware Corporation <ul><ul><li>Identity Management </li></ul></ul><ul><ul><li>Portal & Collaboration Services </li></ul></ul><ul><ul><li>Messaging & Web Services </li></ul></ul><ul><ul><li>Governance </li></ul></ul><ul><ul><li>Requirements Management </li></ul></ul><ul><ul><li>Architecture and Development </li></ul></ul><ul><ul><li>Data Management </li></ul></ul><ul><ul><li>Quality Management </li></ul></ul><ul><ul><li>IT Operations </li></ul></ul><ul><ul><li>Technical Communications </li></ul></ul><ul><ul><li>Application Performance Triage </li></ul></ul><ul><ul><li>Network Performance Realization </li></ul></ul><ul><ul><li>Service-level Review </li></ul></ul><ul><ul><li>ITSM Maturity Assessment </li></ul></ul><ul><ul><li>Test Data Privacy Assessment </li></ul></ul><ul><ul><li>MIPS Management </li></ul></ul><ul><ul><li>ITPM Maturity Assessment </li></ul></ul>
  4. 4. Advancement and Career Opportunities Attracting Talent Full-Time Salaried Employees (Benefits/Vacation) Continuous Training Practice Guidance, Leading Edge Technologies Rigorous Hiring Process Multiple Practice-Aligned and Technical Interviews Professional Services Business Model Consultant Excellence © 2011 Compuware Corporation Corporate Career Support Allows Compuware Team Members to Focus on the Client
  5. 5. Professional Services Organization Breadth and Depth © 2011 Compuware Corporation Michigan Midwest Northeast Southeast West Geographic Sales & Delivery Centers of Excellence Mobile Computing Application Performance Management (APM) SALES SUPPORT Sales/Delivery Corporate Practice Directors Global Delivery Organization
  6. 6. <ul><li>Core Competencies: </li></ul><ul><li>Integration with Backend Systems and Cloud Services </li></ul><ul><li>Engagement Focused on Business Objectives </li></ul><ul><ul><li>Conceptualization/ Visualization/ Validation/ Production </li></ul></ul><ul><ul><li>Interface with Social Networking Systems </li></ul></ul><ul><li>Application Performance Engineering, Development, Testing and Remediation </li></ul><ul><ul><li>Positioned to leverage Vantage™ and Gomez to develop and manage performance for mobile applications </li></ul></ul><ul><li>Mobility Management </li></ul><ul><ul><li>Security Solutions </li></ul></ul><ul><ul><li>IT Governance and Services Maturity </li></ul></ul>Center of Excellence Mobile Computing © 2011 Compuware Corporation
  7. 7. Helping You Progress to Higher Levels of APM Maturity © 2011 Compuware Corporation Your Success YOUR NEEDS: Center of Excellence Application Performance Management (APM) Skills “ How do we operate the tools?” Best Practices “ How do we do things the best way?” Resources “ Do we have the people to do the job?” <ul><ul><li>Issue Resolution </li></ul></ul>“ How do we fix this problem?” Implementation “ How do we get value ASAP?” How Compuware Can Help: Implementation Services Training & Certification Expert Guidance Expert Personnel Support <ul><li>Install & configure </li></ul><ul><li>Workshops </li></ul><ul><li>Jumpstarts </li></ul><ul><li>Online, self-paced </li></ul><ul><li>Webinars </li></ul><ul><li>On site </li></ul><ul><ul><li>Evaluation </li></ul></ul><ul><ul><li>Assistance </li></ul></ul><ul><li>Knowledge transfer </li></ul><ul><li>Managed services </li></ul><ul><li>Role-based experts </li></ul><ul><li>Service Desk </li></ul><ul><li>Premium support (inc. 24 x 7) </li></ul>
  8. 8. Center of Excellence Application Performance Management (APM) APM Capabilities © 2011 Compuware Corporation Short Term Focus Performance Journey Maturity Assessment Solution Map Performance Reporting Production Readiness Performance Improvement Problem Resolution APM Best Practices Performance Management Solution Roadmap Other <ul><li>Customer Care and ROI deliverables </li></ul><ul><li>Use case examples </li></ul><ul><li>Service offerings </li></ul><ul><li>Thought leadership </li></ul><ul><li>Role-based content </li></ul><ul><li>Reference architectures </li></ul>Diagnostic Tool Cost of Problem Physical Indicators
  9. 9. Corporate Practices Practice Aligned Consultant Base © 2011 Compuware Corporation Architecture and Development Data Management and Business Intelligence Governance Operations Management Quality Management Requirements Management Technical Communication REVERB Cross Company Collaboration Tool Corporate Practice Directors Development Leadership Off Assignment Center Maintain a Pool of Available Resources
  10. 10. IT Governance, Portfolio, Program & Project Management COBIT, PMBOK, ISO, VALIT, CMMI, OPM3 CGEIT, PMP Requirements Elicitation, Traceability Matrix, Use Case Dev. Facilitation BABOK CBAP, CFP Quality Management, Test Strategies, Test Plans, Verification & Validation ASQ/CSQ, IEEE, Six Sigma, CMMI, QAI CSQE, Six Sigma, CSTE, CSQA Data Modeling, Data Warehouse Architecture, Database Administration Inmon, Kimball CDMP, CBIP Application Architecture, Design, Develop, Test, Deploy and Document TOGAF, Zachman, RUP TOGAF, CSDP, MCPD, MCA, CSM, SCJP,SCJD,SCEA Network Eng, Infrastructure Ops, Virtualization, Mainframe Systems ITIL, MOF, ITSM, BSM ITIL, CCNP/SP,CISSP MCITP/TS/SE, Linux+, Linux, IBM Certified Specialist - System Competency Industry Frameworks Industry Certifications Changepoint AbendAiD, STROBE, DevEnterprise File-AID Xpediter, DevEnterprise, FileAid RDX Gomez, Hiperstation, STROBE,FileAid, Xpediter, AbendAid Compuware Products Governance Quality Management Data Management Architecture & Development Operations Management Expertise Program Director Project Manager System Analyst System Architect Designer / Developer Information Analyst QA Architect QA Analyst System Administrator Database Administrator Network Engineer Network Desktop Sys Admin, Systems Infrastructure Architect Technical Documentation, Online Delivery, Creative Solutions Adobe Tools, MS Office Tools Technical Communication Documentation Specialist © 2011 Compuware Corporation Compuware PSD Corporate Practices Aligning Resources, Solutions & Delivery Requirements Management
  11. 11. <ul><li>Integrated and Comprehensive Solutions </li></ul><ul><li>A high level of quality </li></ul><ul><li>Increased Productivity and Efficiency </li></ul><ul><li>Greater Flexibility and Agility </li></ul>The GDO Value Add: © 2011 Compuware Corporation Global Delivery Organization (GDO) Governance, Demand & Supply Management Collaboration Framework People, Process, Tools & Reusable Assets Core Competencies: Shanghai Montreal Detroit <ul><li>Application Development </li></ul><ul><li>Maintenance & Support </li></ul><ul><li>Quality Assurance </li></ul>
  12. 12. Compuware Professional Services Strengths and Benefits © 2011 Compuware Corporation Compuware Headquarters Lobby <ul><li>Experts in problem solving and delivering value to our customers </li></ul><ul><li>Maximize application quality, reliability, and performance </li></ul><ul><li>Proven methodology and tools with deep industry expertise </li></ul><ul><li>Best practices and frameworks which reduce time to market </li></ul><ul><li>Provide products, services, and processes to help our customers solve their business problems </li></ul>
  13. 13. Thank you for your interest! Contact info: Roger Hanson, Business Development Director, Mpls Click to email: [email_address] (w) 612-851-2263 (m) 612-749-1230