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Teamtalk-Using Language For Better Teams


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Slideshow of presentation on teams and communication/language presented by Robert Bacal to SIAST in Saskatchewan. More info at

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Teamtalk-Using Language For Better Teams

  1. 1. Teamtalk – Using Language For Better Teams SIAST Conference By Robert Bacal March 18, 2002 Bacal & Associates 252 Cathcart St. Winnipeg, Mb., R3R 0S2 (204) 888-9290
  2. 2. Some People Create Conflict – Some Prevent <ul><li>Creators </li></ul><ul><ul><li>Hold on to past injustices </li></ul></ul><ul><ul><li>Have a blaming mindset </li></ul></ul><ul><ul><li>Use language which is almost guaranteed to provoke conflict over the long haul </li></ul></ul><ul><li>Preventers </li></ul><ul><ul><li>Prefer to work in the here and now </li></ul></ul><ul><ul><li>Prefer to solve problems </li></ul></ul><ul><ul><li>Consistently use cooperative language </li></ul></ul>
  3. 3. Conflict Prevention Principles <ul><li>You have far more control over your relationships than you think. </li></ul><ul><li>It’s far easier, and less aggravating to prevent conflict than deal with it after it has started. </li></ul><ul><li>Personality conflict is often not about personality but about language. </li></ul>
  4. 4. Eliminating Conflict Provoking Language <ul><li>Person Centred Phrases </li></ul><ul><ul><li>“ You aren’t listening” </li></ul></ul><ul><li>Past Centred Phrases </li></ul><ul><ul><li>“ You didn’t get your report in LAST time. </li></ul></ul><ul><li>Guilt Induction </li></ul><ul><ul><li>If you really cared about… </li></ul></ul><ul><li>Unsolicited Advice </li></ul><ul><li>Lengthy Attempts At Persuasion </li></ul>
  5. 5. More Conflict Provokers <ul><li>Defensiveness Causing Questions </li></ul><ul><ul><li>Why in the world would you say that? </li></ul></ul><ul><li>Mistrust Statements </li></ul><ul><ul><li>Should I repeat this for you a fourth time? </li></ul></ul><ul><li>Overstatements & Generalizations </li></ul><ul><ul><li>You never finish on time. </li></ul></ul>
  6. 6. Even More… <ul><li>Infallibility & Status / Qualification Statements </li></ul><ul><ul><li>I never make those kinds of mistakes. </li></ul></ul><ul><li>Brush-offs </li></ul><ul><ul><li>Whatever </li></ul></ul><ul><li>Humour Justification </li></ul><ul><ul><li>I was just joking </li></ul></ul><ul><li>Passive-Aggressive Behaviour </li></ul>
  7. 7. More Resources! <ul><li>Article Library </li></ul><ul><ul><li> </li></ul></ul><ul><li>More On What We Do </li></ul><ul><ul><li> </li></ul></ul><ul><li>Contact Us </li></ul><ul><ul><li>888-9290 </li></ul></ul><ul><ul><li>[email_address] </li></ul></ul>