Lean Process Review Consulting Summary

5,200 views

Published on

Published in: Business
0 Comments
3 Likes
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total views
5,200
On SlideShare
0
From Embeds
0
Number of Embeds
25
Actions
Shares
0
Downloads
108
Comments
0
Likes
3
Embeds 0
No embeds

No notes for slide

Lean Process Review Consulting Summary

  1. 1. Key Process Review Summary
  2. 2. Key Process review – 4 steps 1. Lean Methodology 2. Capture the process visually (AS IS) 3. Create TO BE roadmap 1. Use key process review methodology – Lean six sigma 2. Utilise visualisation tool for (AS IS) process capture in group workshops 4. Implement changes and obtain results 3. Build the (TO BE) solution and roadmap of required actions 4. Sustain the changes with Ownership and by utilising visual management tools
  3. 3. Lean Six Sigma Methodology Define Measure Analyse Improve Control the new process: the AS IS process: what we are trying to • define the desired • identify VA/NVA steps, achieve: key outcomes duplication & waste • key process selection • create a dashboard • calculate metrics • PRID • ensure Ownership • high-level review the TO BE process: what we are doling & how well we • identify options for improvement are doing it: • compare against the AS IS • Capture customer journey • implement roadmap of changes • Collect activity & performance data
  4. 4. Example process • Start with a blank screen • Add in the activities i.e OK, what happens next? • Left-to-right like reading a book! • Simple to understand icons for different activities • Builds picture up very quickly
  5. 5. Summary Roadmap Actions – Example Phase 4 Phase 1 Phase 2 Phase 3 Now – Oct 1st By Nov 1st By Dec 1st Dec 1st + • Implement ‘Quick wins’ • Appoint Owner of • New processes for • Monitor new • Define the ‘Mission’ ‘Unplanned Work’ the new integrated processes • Set out the ‘Vision’ overall process service in place • Update & renew Define ‘transition plan’ • Define dashboard processes • of metrics to be e.g. mobile working monitored N.B. Detailed actions are defined for each phase above and assigned to named individuals
  6. 6. Sustaining key process changes • Ensure ‘ownership’ exists in the new (TO BE) key process • Define Key Performance Indicators (KPIs) • Implement visual management dashboard
  7. 7. www.rainmaker-coaching.co.uk PO Box 3499 Wokingham Berks RG40 9BU Phone 0845 652 1955

×