Enterprise	
  2.0	
  
Using	
  Inexpensive	
  Technology	
  to	
  	
  
Increase	
  Produc<vity	
  
	
  
Take	
  away	
  

•  Business	
  drives	
  IT	
  investment	
  
•  How	
  low	
  cost,	
  readily	
  available	
  technolo...
Agenda	
  
Enterprise	
  2.0	
  (E2.0)	
  defined	
  	
  
E2.0	
  Promise	
  of	
  Lower	
  Costs	
  and	
  Increased	
  Pr...
ENTERPRISE	
  2.0	
  DEFINED	
  
Enterprise	
  2.0	
  Defini<on	
  and	
  Objec<ve	
  

Enterprise	
  2.0	
  is	
  the	
  use	
  of	
  "Web	
  2.0"	
  techn...
Which	
  means…	
  

Increase	
  produc<vity	
  through	
  the	
  use	
  of	
  inexpensive	
  
internet	
  based	
  techno...
E2.0	
  Characteris<cs	
  	
  
"
"
"
"
"

 
 
 
 
 

The	
  Web	
  as	
  the	
  Pla_orm	
  
Collabora<on	
  -­‐	
  Harness...
E2.0	
  Promise:	
  BeEer	
  outcomes	
  at	
  lower	
  cost	
  

•  Leverage	
  /	
  harness	
  innova<on	
  
•  Create	
...
E2.0	
  Promise:	
  Decrease	
  opera<onal	
  costs	
  

So^ware	
  as	
  a	
  Service	
  	
  (SaaS)	
  
	
  
•  Fewer	
  ...
Applies	
  to	
  Short	
  and	
  Long	
  Term	
  

"
"
"
"

 
 
 
 

Cut	
  costs	
  
Ramp	
  up	
  skills	
  
BeEer	
  ou...
E2.0	
  TOOLS	
  
Frame	
  of	
  reference	
  

Business	
  drives	
  IT	
  
	
  
•  You	
  need	
  a	
  road	
  map	
  
• 

12	
  

A	
  pl...
Framework	
  

•  Business	
  Strategy	
  
•  Aligning	
  IT	
  investments	
  to	
  support	
  Business	
  Strategy	
  
•...
Tools	
  –	
  sample	
  	
  	
  	
  	
  

14	
  

hEp://www.base22.com	
  
E2.0	
  tools	
  –	
  Project	
  Management	
  So^ware	
  Plus	
  (Zoho)	
  

15	
  

hEp://www.base22.com	
  
Tools:	
  	
  

16	
  

hEp://www.base22.com	
  
Tools	
  –	
  37	
  Signals,	
  Microso^	
  and	
  many,	
  many	
  more…	
  

17	
  

hEp://www.base22.com	
  
Wiki	
  –	
  External	
  facing	
  –	
  Base22	
  

18	
  

hEp://www.base22.com	
  
Portal	
  –	
  Global	
  -­‐	
  mul<-­‐lingual	
  	
  

19	
  

hEp://www.base22.com	
  
Many	
  more	
  “So^ware	
  as	
  a	
  Service”	
  (SaaS)	
  pla_orms	
  

20	
  

hEp://www.base22.com	
  
Everybody	
  is	
  connected	
  ALL	
  THE	
  TIME	
  
-­‐	
  on	
  ALL	
  KINDS	
  of	
  DEVICES!!	
  

21	
  

hEp://www...
WHO	
  USES	
  E2.0?	
  
Who	
  uses	
  E2.0?	
  All	
  Companies	
  all	
  over	
  the	
  world	
  

•  All	
  sizes	
  
•  All	
  industries	
  	...
Who	
  Uses	
  E2.0,	
  Where	
  and	
  Why	
  
Who	
  

Where	
  

LA	
  Police	
  department	
  /	
  
many	
  local	
  c...
Who	
  Uses	
  E2.0,	
  Where	
  and	
  Why	
  
Who	
  

Where	
  

Why	
  

Base22	
  

External,	
  Internal	
  
Costs	
...
Who	
  Uses	
  E2.0,	
  Where	
  and	
  Why	
  
Who	
  	
  

Where	
  

Why	
  

FutureWorks	
  is	
  seeking	
  
products...
Social	
  Media	
  Bandwagon	
  is	
  here	
  to	
  stay	
  	
  

27	
  

Copyright	
  2011	
  Base22	
  Canada	
  
E2.0	
  MYTHS	
  AND	
  RISKS	
  
Myths	
  of	
  E2.0... 	
  	
  
"   Fear	
  of	
  sharing	
  data	
  /	
  informa<on	
  	
  
"   Only	
  for	
   young peo...
The	
  Perceived	
  Risks	
  

"
"
"
"
"
"

 
 
 
 
 
 

Misuse	
  of	
  blogs	
  
The^	
  of	
  informa<on	
  
Perceived	...
E2.0	
  Needs	
  Promo<on	
  to	
  Succeed	
  

"   Need	
  change	
  management	
  to	
  encourage	
  people	
  to	
  
ad...
INNOVATION	
  EQUALS	
  PRODUCTIVITY	
  
Innova<on	
  

“Innova<on	
  is	
  the	
  specific	
  instrument	
  of	
  
entrepreneurship.	
  It	
  is	
  the	
  act	
  t...
Inven<on	
  
•  Inven;on	
  is	
  the	
  crea<on	
  of	
  something	
  new	
  
•  Usually	
  involving	
  patents	
  

	
 ...
Innova<on	
  
	
  
•  Innova;on	
  is	
  pulling	
  together	
  ideas	
  and/or	
  components	
  	
  
in	
  a	
  unique	
 ...
Where	
  does	
  Innova<on	
  rank	
  on	
  your	
  dashboard?	
  

1. 
2. 
3. 
4. 

36	
  

hEp://www.base22.com	
  

Top...
Innova<on	
  Ranking	
  Among	
  Business	
  Leaders	
  

37	
  

hEp://www.base22.com	
  
Enterprise	
  2.0	
  Enables	
  People	
  to	
  be	
  Innova<ve	
  

•  People	
  form	
  their	
  own	
  solu<on	
  group...
THE	
  STATE	
  OF	
  THE	
  BUSINESS	
  WORLD	
  
The	
  State	
  of	
  the	
  Business	
  World	
  

•  What	
  is	
  your	
  view?	
  
	
  

40	
  

hEp://www.base22.com	...
Our	
  View	
  of	
  the	
  State	
  of	
  the	
  Business	
  World	
  

"
"
"
"
"

 
 
 
 
 

Highly	
  compe<<ve	
  
Tou...
E2.0	
  Address	
  ALL	
  of	
  the	
  Concerns	
  
"   Highly	
  compe<<ve	
  
"

Collabora<on	
  involves	
  all	
  your...
E2.0	
  Address	
  ALL	
  of	
  the	
  Concerns	
  
"   Innova<on	
  prized	
  
"

That	
  is	
  what	
  this	
  is	
  abo...
WHY	
  NOW	
  IS	
  THE	
  RIGHT	
  TIME	
  TO	
  INVEST	
  IN	
  
E2.0	
  
Why	
  invest	
  in	
  E2.0	
  now?	
  

• 
• 
• 
• 
• 
• 

45	
  

Compe<<ve	
  advantage	
  
Lower	
  risk	
  
Economic	...
WHY	
  TECHNOLOGY	
  ISN’T	
  ENOUGH	
  	
  
Technology	
  by	
  itself	
  is	
  not	
  enough	
  to	
  move	
  you	
  to	
  E2.0	
  

People	
  
	
  

Technology	
  
...
Change	
  Management	
  is	
  a	
  requirement	
  

•  You	
  and	
  your	
  staff	
  need	
  to:	
  
• 
• 
• 

Accept	
  t...
SUMMARY	
  
Take	
  away	
  

•  Business	
  drives	
  IT	
  investment	
  
•  How	
  low	
  cost,	
  readily	
  available	
  technolo...
SPONSORS	
  
Contact	
  Informa<on	
  

	
  
	
  

"   Robert	
  Narejko	
  
"
"
"

416	
  880-­‐4040	
  
Robert.Narejko@Base22.com	
  ...
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Enterprise 2.0: Using inexpensive technology to increase business productivity

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Using inexpensive web based tools to greatly increase your business productivity.

Examples of inexpensive web based tools, who is using them, myths and risks, the state of the world and why technology alone is not enough to succeed in transforming your business.

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Enterprise 2.0: Using inexpensive technology to increase business productivity

  1. 1. Enterprise  2.0   Using  Inexpensive  Technology  to     Increase  Produc<vity    
  2. 2. Take  away   •  Business  drives  IT  investment   •  How  low  cost,  readily  available  technologies  can   make  posi<ve  gains  for  your  business   2   hEp://www.base22.com  
  3. 3. Agenda   Enterprise  2.0  (E2.0)  defined     E2.0  Promise  of  Lower  Costs  and  Increased  Produc<vity     E2.0  Tools   E2.0  Myths  and  Risks   Innova<on  as  a  driver  of  produc<vity   Digital  Business  models  and  web-­‐based  delivery   Why  now  is  the  right  <me  to  invest  in  E2.0  and  the  future  of  your   company   "   Is  your  business  posi<oned  to  adopt  E2.0?   "   Why  technology  isn’t  enough  for  success   "   Sponsors     " " " " " " "                 3   hEp://www.base22.com  
  4. 4. ENTERPRISE  2.0  DEFINED  
  5. 5. Enterprise  2.0  Defini<on  and  Objec<ve   Enterprise  2.0  is  the  use  of  "Web  2.0"  technologies  within  an  organiza<on  to   enable  or  streamline  business  processes  while  enhancing  collabora<on.     Enterprise  2.0  aims  to  help  employees,  customers  and  suppliers  collaborate,   share,  and  organize  informa<on.   5   hEp://www.base22.com  
  6. 6. Which  means…   Increase  produc<vity  through  the  use  of  inexpensive   internet  based  technologies  such  as  Gmail,  Skype,  Cloud   Compu<ng,  So^ware  as  a  Service,  TwiEer,  facebook  and   many  many  more.   6   hEp://www.base22.com  
  7. 7. E2.0  Characteris<cs     " " " " "           The  Web  as  the  Pla_orm   Collabora<on  -­‐  Harnessing  Collec<ve  Intelligence   Device  independence   Rich  user  experience   Data  is  key     7   hEp://www.base22.com  
  8. 8. E2.0  Promise:  BeEer  outcomes  at  lower  cost   •  Leverage  /  harness  innova<on   •  Create  growth  through  innova<on   •  Transform  the  customer  rela<onship  to  drive   revenue   •  Improve  worker  produc<vity  /  collec<ve   intelligence   •  Incorporate  new  business  models  and  sources  of   revenue     8   hEp://www.base22.com  
  9. 9. E2.0  Promise:  Decrease  opera<onal  costs   So^ware  as  a  Service    (SaaS)     •  Fewer  servers  to  buy  and  maintain   •  No  so^ware  to  install  or  upgrade,  no  fixes  to   apply   •  Fewer  IT  staff  required  to  maintain  your   systems   9   hEp://www.base22.com  
  10. 10. Applies  to  Short  and  Long  Term   " " " "         Cut  costs   Ramp  up  skills   BeEer  outcomes  at  a  lower  cost   Transform  the  way  you  work  with  your   " Staff,  Customers,  Suppliers,  Shareholders     "   Open  new  markets       10   hEp://www.base22.com  
  11. 11. E2.0  TOOLS  
  12. 12. Frame  of  reference   Business  drives  IT     •  You  need  a  road  map   •  12   A  plan  of  what  you  want  to  accomplish  and   how  you  will  achieve  it   hEp://www.base22.com  
  13. 13. Framework   •  Business  Strategy   •  Aligning  IT  investments  to  support  Business  Strategy   •  Each  project  needs:   •  •  •  •  •  13   Charter   Scope     Business  Case  /  Return  on  Investment   Project  Plan  /  Implementa<on  Plan   Post  implementa<on  evalua<on   hEp://www.base22.com  
  14. 14. Tools  –  sample           14   hEp://www.base22.com  
  15. 15. E2.0  tools  –  Project  Management  So^ware  Plus  (Zoho)   15   hEp://www.base22.com  
  16. 16. Tools:     16   hEp://www.base22.com  
  17. 17. Tools  –  37  Signals,  Microso^  and  many,  many  more…   17   hEp://www.base22.com  
  18. 18. Wiki  –  External  facing  –  Base22   18   hEp://www.base22.com  
  19. 19. Portal  –  Global  -­‐  mul<-­‐lingual     19   hEp://www.base22.com  
  20. 20. Many  more  “So^ware  as  a  Service”  (SaaS)  pla_orms   20   hEp://www.base22.com  
  21. 21. Everybody  is  connected  ALL  THE  TIME   -­‐  on  ALL  KINDS  of  DEVICES!!   21   hEp://www.base22.com  
  22. 22. WHO  USES  E2.0?  
  23. 23. Who  uses  E2.0?  All  Companies  all  over  the  world   •  All  sizes   •  All  industries     23   hEp://www.base22.com  
  24. 24. Who  Uses  E2.0,  Where  and  Why   Who   Where   LA  Police  department  /   many  local  companies   Why   Costs  savings  by   outsourcing  email   infrastructure,  security   Canadian  Federal   Government      Census,  business                                            Cost  savings  through  self       registra<on,  e-­‐service  +++   service   Mount  Sinai  Hospital,   Toronto   Web-­‐based  training     All  Base22  clients  –  big  and   Wiki:  Project  history  /   small   knowledge  base   24   hEp://www.base22.com   Schedule  training  when   staff  had  <me,  staff  learn  at   different  rates,  less  invasive   to  core  purpose  of   delivering  care   Share  knowledge,  ideas,   exper<se,  share  &  edit   documents  
  25. 25. Who  Uses  E2.0,  Where  and  Why   Who   Where   Why   Base22   External,  Internal   Costs  savings,  ability  to   communica<ons    &  instant   capture  threads  and  share   collabora<on   informa<on,  cost,  build   culture  over  a  diverse   geographic  area   Placemaking  –  Intrawest  – (owns  ski  resorts)   Employee  wiki   Replaced  intranet,   pervasive  use,  lower  cost,   aEract  and  retain  ‘the  right’   talent,  unite  work  force   across  geography   Burlington  &  Joint  Cycling   CommiEees   Base22   25   Central  repositories   discussions  and  documents   Time  tracking,  invoicing,   expense  tracking   hEp://www.base22.com  
  26. 26. Who  Uses  E2.0,  Where  and  Why   Who     Where   Why   FutureWorks  is  seeking   products  and  service   business  opportuni<es  and   especially  new  business   models  that  capitalize  on   emerging  consumer  needs   in  crea<ve  ways.   Disrup<ve  technologies  or   business  models  that   improve  the  lives  of  the   world's  consumers   BOLD!!     P&G  is  admiqng   THEY  DON’T  KNOW  EVERYTHING!!   26   hEp://www.base22.com  
  27. 27. Social  Media  Bandwagon  is  here  to  stay     27   Copyright  2011  Base22  Canada  
  28. 28. E2.0  MYTHS  AND  RISKS  
  29. 29. Myths  of  E2.0...     "   Fear  of  sharing  data  /  informa<on     "   Only  for   young people   "   My  clients  and  employees  aren’t  on  Social  Media     29   hEp://www.base22.com  
  30. 30. The  Perceived  Risks   " " " " " "             Misuse  of  blogs   The^  of  informa<on   Perceived  value  of  collabora<on   Ini<al  informa<on  seems  minimal   Projects  don’t  ‘take  off’     The  internet  is  ‘not  there’  yet   3 0  
  31. 31. E2.0  Needs  Promo<on  to  Succeed   "   Need  change  management  to  encourage  people  to   adopt   3 1  
  32. 32. INNOVATION  EQUALS  PRODUCTIVITY  
  33. 33. Innova<on   “Innova<on  is  the  specific  instrument  of   entrepreneurship.  It  is  the  act  that  endows  resources   with  a  new  capacity  to  create  wealth.”       Peter  Drucker   Management  Expert  and  Author     33   hEp://www.base22.com  
  34. 34. Inven<on   •  Inven;on  is  the  crea<on  of  something  new   •  Usually  involving  patents     34   hEp://www.base22.com  
  35. 35. Innova<on     •  Innova;on  is  pulling  together  ideas  and/or  components     in  a  unique  way  to  solve  a  problem     •  Poten<al  for  wealth  crea<on     35   hEp://www.base22.com  
  36. 36. Where  does  Innova<on  rank  on  your  dashboard?   1.  2.  3.  4.  36   hEp://www.base22.com   Top  of  your  mind   One  of  the  top  3  items   One  of  the  top  10   Not  in  top  10  
  37. 37. Innova<on  Ranking  Among  Business  Leaders   37   hEp://www.base22.com  
  38. 38. Enterprise  2.0  Enables  People  to  be  Innova<ve   •  People  form  their  own  solu<on  groups,  based  on  need     •  They  share  informa<on  to  arrive  at  the  solu<on   •  The  best  ideas  compete  and  emerge  naturally     38   hEp://www.base22.com  
  39. 39. THE  STATE  OF  THE  BUSINESS  WORLD  
  40. 40. The  State  of  the  Business  World   •  What  is  your  view?     40   hEp://www.base22.com  
  41. 41. Our  View  of  the  State  of  the  Business  World   " " " " "           Highly  compe<<ve   Tougher  to  make  a  profit   Demand  for  more  results  with  less  resources     Innova<on  prized   Technology  moves  fast   " " Don’t  want  to  make  the  wrong  investment   Don’t  want  money  <ed  up  in  obsolete  technology     41   hEp://www.base22.com  
  42. 42. E2.0  Address  ALL  of  the  Concerns   "   Highly  compe<<ve   " Collabora<on  involves  all  your  stakeholders  to  create:   " BeEer  products   " BeEer  solu<ons  to  issues   "   Tougher  to  make  a  profit   " " " Improved  staff  moral,  reduced  staff  turnover   Reduced  <me  to  market   Reduced  <me  to  resolve  issues   "   Demand  for  more  results  with  less  resources     " " " Leverage  prior  experiences  stored  in  Corporate  knowledge  base   Improved  training  models   Collabora<ve  solu<ons     42   hEp://www.base22.com  
  43. 43. E2.0  Address  ALL  of  the  Concerns   "   Innova<on  prized   " That  is  what  this  is  about!   "   Technology  moves  fast   " " Don’t  want  to  make  the  wrong  investment   Don’t  want  money  <ed  up  in  obsolete  technology   " Minimal  upfront  investment  in  infrastructure   " Need  to  invest  in  people  –  people  will  stay  in  a  crea<ve,   empowered  work  environment   " Connect  with  trusted  advisors     43   hEp://www.base22.com  
  44. 44. WHY  NOW  IS  THE  RIGHT  TIME  TO  INVEST  IN   E2.0  
  45. 45. Why  invest  in  E2.0  now?   •  •  •  •  •  •  45   Compe<<ve  advantage   Lower  risk   Economic  Climate   People  are  ready  for  change   Technology  is  ‘there’  and  ever  expanding   Investment  Incen<ves   hEp://www.base22.com  
  46. 46. WHY  TECHNOLOGY  ISN’T  ENOUGH    
  47. 47. Technology  by  itself  is  not  enough  to  move  you  to  E2.0   People     Technology   47   hEp://www.base22.com   Process  
  48. 48. Change  Management  is  a  requirement   •  You  and  your  staff  need  to:   •  •  •  Accept  the  new  work  model   Acquire  new,  useful  habits  and  methods  of  working  thru  training   Define  the  new  work  model  and  desired  behaviours   •  Open  /  sharing  /  suppor<ve     •  Failure  is  acceptable   •  You  need  to:   •  •  •  •  48   Get  buy-­‐in  from  your  team   Con<nually  communicate  the  vision   Walk  the  talk   Release  control   hEp://www.base22.com  
  49. 49. SUMMARY  
  50. 50. Take  away   •  Business  drives  IT  investment   •  How  low  cost,  readily  available  technologies  can   make  posi<ve  gains  for  your  business     50   hEp://www.base22.com  
  51. 51. SPONSORS  
  52. 52. Contact  Informa<on       "   Robert  Narejko   " " " 416  880-­‐4040   Robert.Narejko@Base22.com   Rob@Base22.com     "   Neil  Howie   " " 905  378-­‐1074   nhowie@microagets.com     5 2  

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