Asa Ncoa 030507 Final


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PowerPoint presentation created for executive management of a leading Denver senior services agency to present to a national convention of the National Council of Aging focusing on development of strategic growth plans.

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  • Mission and Accomplishments: Preserve independence/dignity of 10,000 senior citizens in 10 counties a year with direct services . Provide information/referrals to 74,000 . Act as partner with older persons and the community to improve the quality of seniors’ lives through service, education and leadership .
  • Programs and Services: 1) Care Management/Coordination for seniors to meet complex challenges. 2) Transportation: 160,000 rides for seniors/disabled 3) Adult Day/Respite Services – 5 sites. 4) In-Home Care Services – 60,000 hours a year. 5) A multi-service hub under one roof in mountainous and rural areas 6) Job Training 7) Volunteer Services mobilizing 1,250 area residents to help seniors.
  • There are Major Challenges for Community-based Providers in the Growth of the Senior Population
  • Why an organizational assessment? -- Anticipated growth of 60+ population -- Limited funding availability for community-based services to seniors -- Fragmented provider system -- Were we truly a one-stop shop up to that point??
  • New Communications Systems: Focus groups New forms of technology Customer service training: do you have what they want; can you deliver it when they want; if not, then what? Quality management New prospect response and followup systems
  • Asa Ncoa 030507 Final

    1. 1. A Roadmap to Coordinated Care For Community-Based Services For Older Adults John Zabawa, President/CEO, and Jane Yeager, Sr. V.P., Coordinated Care 2007 Joint Conference, American Society on Aging and The National Council on Aging
    2. 2. <ul><ul><li>Seniors’ Resource Center began in 1978; the Jefferson County Council on Aging, representing Colorado’s largest population of seniors, saw a need to integrate programs/services for older persons. </li></ul></ul>History and Mission
    3. 3. SRC’s Mission <ul><li>Senior’s Resource Center works in partnership with older persons and the community to provide centralized and coordinated service, information, education and leadership helping to assist seniors in maximizing their independence and personal dignity. </li></ul>
    4. 5. Regional, State and National Growth Age 60+ Population, 2004-2020 Source: U.S. Census Location 2004 -- 60+ 2020 -- 60+ Absolute Change Denver Metro 270,000 575,000 305,000 Colorado 620,000 1.16 million 540,000 U.S. 44 million 74 million 30 million
    5. 6. What Were the Steps in Creating A User-Friendly Care Coordination Approach to Navigating Varied Care Options for Older Adults and Their Caregivers?
    6. 7. 2005: An Organizational Assessment <ul><li>50 interviews with senior managers, board members, staff and volunteers </li></ul><ul><li>SWOT analysis </li></ul><ul><li>Ensure alignment between mission, vision and business plan </li></ul><ul><li>Create 10-20 year vision of a thriving organization </li></ul><ul><li>Review quality improvement plans, new funding sources, additional partnerships and expansion efforts </li></ul>
    7. 8. <ul><li>We are a “good” organization with the opportunity to be “great.” </li></ul><ul><li>-- Jim Collins’ concept of “Good to Great” </li></ul>
    8. 9. The Hedgehog Concept
    9. 10. Best at: <ul><ul><li>Service quality </li></ul></ul><ul><ul><li>Relations with other agencies </li></ul></ul><ul><ul><li>Financially solvent </li></ul></ul><ul><ul><li>Diversified board </li></ul></ul><ul><ul><li>Reputation </li></ul></ul><ul><ul><li>Flexibility </li></ul></ul>Economic Engine <ul><li>Funding </li></ul><ul><li>Grants </li></ul><ul><li>Fees </li></ul><ul><li>Donations </li></ul><ul><li>Volunteers </li></ul>Passionate About <ul><li>Community/ Mission/Needs </li></ul><ul><li>Board, Staff Respect </li></ul>Big Hairy Ambitious Goal
    10. 11. A New Strategic Plan is Born 5 areas of concentration: <ul><li>Modernizing Care Coordination </li></ul><ul><li>Increasing and diversifying sources of resource development </li></ul><ul><li>Maximizing growth areas geographically, new partnerships, and new lines of service </li></ul><ul><li>Increasing organizational capacity </li></ul><ul><li>Taking a purposeful leadership role on public issues that affect seniors </li></ul>
    11. 12. ...And A Realistic View of Seniors’ And Caregivers’ Challenges in the Community <ul><li>Increasingly fragmented support options </li></ul><ul><li>There is no such thing as “one-stop shopping” for help in health care, from government, from non-profits and the private sector </li></ul>
    12. 13. In Other Words, How do Seniors Navigate a Maze of Programs and Services?
    13. 14. The Result: A Plan for A Person-Centered Continuum of Service Delivery <ul><li>Cultural change: Silos to coordination </li></ul>
    14. 15. <ul><li>Identify key external linkages & partnerships </li></ul><ul><li>Talk with geriatric practices & hospitals </li></ul><ul><li>Work with mental health providers </li></ul><ul><li>Reach out to internists </li></ul><ul><li>Seek foundation grants to increase capacity </li></ul>New Relationships to Create a “What Else Do You Need” Approach to Customer/Client Service
    15. 17. And Aha! <ul><li>Seniors’ Resource Center made new friends in the philanthropic sector -- among medical providers; with businesses that volunteered time, labor and skill; and with other community agencies. </li></ul>
    16. 18. Examples of HOW the NEW Coordinated Care Model at Seniors’ Resource Center WILL HELP OLDER ADULTS In Colo…
    17. 19. A “Community Care Navigator” At A Doctors’ Office for 17,000 Patients <ul><li>Grant-funded position to identify isolated or at-risk seniors who need community-based services. </li></ul><ul><li>Reduce strain on medical services from seniors not having access to, or being aware of, community-based services that can prevent and mitigate health problems. </li></ul>
    18. 20. Training Community Members To Recognize Depression in Seniors <ul><li>Through a federal grant, SRC launched “Senior Reach” with two major centers for mental health. </li></ul><ul><li>600 community members are now trained to look for signs of mental and emotional health conditions that can go unrecognized and untreated in older adults. </li></ul>
    19. 21. Preventing Injurious Falls in Fragile and Unwell Senior Citizens <ul><li>A hospital refers at-risk seniors for home repairs, like adding grab bars and wheelchair ramps to homes of fragile seniors. </li></ul><ul><li>Lowe’s volunteers offer labor & supplies. Safeway pharmacies review prescriptions for drug-interaction side effects - dizziness. </li></ul>
    20. 22. A Database to Coordinate Services to Clients Across SRC Programs <ul><li>The CO Health Foundation made a grant for SRC to create a database to track consumer care needs, schedules, functional limitations, inter-program referrals and service preferences. </li></ul><ul><li>Recognition by a big foundation : IT is key to effective senior service delivery. </li></ul>
    22. 24. Ask Dottie. <ul><ul><li>Dottie is 80 years old. </li></ul></ul><ul><ul><li>She turned to Seniors’ Resource Center for assistance in living more independently at home. </li></ul></ul>
    23. 25. <ul><li>With 1 call, Dottie obtained: </li></ul><ul><li>Funds to fix her roof </li></ul><ul><li>Help with a furnace inspection </li></ul><ul><li>Low-Income Energy Assistance </li></ul><ul><li>A grant for hearing aids </li></ul><ul><li>A personal care provider to help with homemaking </li></ul><ul><li>& found locations where she could go eat meals with other seniors. </li></ul>
    24. 26. Dottie Loves Life!
    25. 27. For more information, contact… Jane Yeager, Senior Vice President, Care Coordination, (303) 235-6977