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How to setup and lead digital transformation capability (CIOs perspectives)

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Presented at the University of Technology, Sydney's DigiSAS Lab Seminar "Adaptive strategic journey management for leading digital transformations", Rob explores Digital transformation scorecard, The current CIO landscape, CIOs leading enterprise digital transformation capabilities - why this is important and some of the critical success factors

Narrated Youtube version available here: https://youtu.be/XJLa-fgDVcA

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How to setup and lead digital transformation capability (CIOs perspectives)

  1. 1. How to setup and lead digital transformation capability (CIOs perspectives) Rob Livingstone Advisory Practice Principal Fellow, University of Technology, Sydney DigiSAS Lab – UTS Sydney - June 14th 2017
  2. 2. TOPICS 1. Digital transformation scorecard 2. The current CIO landscape 3. CIOs leading digital transformation capability - Why this is important - Critical success factors 4. Key takeaways
  3. 3. 1. Digital Transformation Scorecard - Only 15% of organisations have a clear and coherent digital strategy1 - Over half of all digital initiatives have been considered as failures, with only one in eight hitting the mark², and - Only 5% of organizations feel that they have mastered digital to a point of differentiation from their competitors³. - Almost one in five CIOs report their organisations have ‘very effective’ digital strategies. 4 ¹ Kane, G. et.al. (2015), “Strategy, not Technology, Drives Digital Transformation”, MIT Sloan Management Review, Summer 2015 ² Rogers, B., (2016), “Why 84% Of Companies Fail At Digital Transformation”, Forbes ³ Digital Transformation in the age of the customer’, 2015, Forrester Research, Inc. 4 The Harvey Nash / KPMG CIO Survey 2017
  4. 4. Expectations of the CIO / IT Build it Broker Drive value 1990s 2000s 2010s •Speed of delivery •User impatience •Customer centricity •Rate of change… etc 2. The Current CIO Landscape
  5. 5. 3. CIOs leading digital transformation capability for established organisations - Why this is important? CIOs have a contextually relevant and holistic understanding of the interdependencies between differing systems, technologies, architectures, risks etc. of their organisation Executives and business unit heads often lack this systemic perspective in sufficient detail. Skews opinions of influential stakeholders.
  6. 6. 3. CIOs leading digital transformation capability for established organisations - Critical Success factors a) CIO competencies. • Have the trust of peer executives • Trusted business advisor and a ‘voice at the table’ • Able to influence, lead, direct, build bridges, guide, mentor b) Establish CIO Role clarity in context: • Clarify the roles that Chief Digital Officer, Chief Data Officer, Chief Marketing Officer, Chief Security Officer, Head of sales etc play in establishing digital transformation capability
  7. 7. c) Effective Leadership at all levels Are business leadership practices failing organisations facing rapid change and technology innovation? - Industry research* drawn from 3,300 business across 106 countries Identified a 36% gap between leadership’s importance and readiness rating. * Bersin, J., (2015), “Global Human Capital Trends 2015”, Deloitte University Press. https://goo.gl/HpUYxr 3. CIOs leading digital transformation capability for established organisations - Critical Success factors
  8. 8. d) MANAGE THE JOURNEY! The CIO plays a crucial role in ensuring all enterprise-wide digital strategy journey activities (including multiple stakeholder group interactions) are well coordinated and aligned to minimise waste and increase value. This is essential for ensuring sustained success of digital initiatives in a changing environments 3. CIOs leading digital transformation capability for established organisations - Critical Success factors
  9. 9. Rob Livingstone Advisory Practice Principal Fellow, University of Technology, Sydney CONTACT DETAILS PHONE: Landline: +61 2 8005 1972 Mobile: +61 419 632 673 EMAIL: Rob Direct: rob@livingstoneadvisory.com MAIL: Rob Livingstone Advisory Pty Ltd Suite 68, 377 Kent Street, Sydney, 2000 Australia

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