In two years Southbank Centre has gone from “digital-zero” to a digital leader in its sector. As Europe's largest Arts Centre, in 2013 we set out to embed digital throughout the organisation to transform how we deliver over 4500 events and 13 festivals a year across multiple venues, and how we engage with our visitors and on-line audiences.
To do this we had to build solid digital platforms covering core infrastructure and connectivity, video capture and display platforms, in-house digital skills, and information and digital asset assurance. Alongside this we had to fix our website to respond properly during periods of peak demand, cross-sell products, and support mobile purchases. Right now we are building a brand new ticketing website, creating on-line festivals, experimenting with new digital learning formats, and developing a standard for publishing linked open data for events.
In this presentation Rob shares what he has learnt during the digital transformation of Southbank Centre so far, and offers tips for anyone on a digital journey; possibly highlighting some of the things that are helping to make the difference between success and failure.