What to expect when you work with stunning digitalmarketing
What to Expect When You Work with StunningDigitalMarketing.com
Many people do not know what to expect when then work with an individual or a company.
That is why we prepared this document. It outlines what to expect and how is the best way to
communicate with our team.
At StunningDigitalMarketing.com we always work with a signed contract. That contract explains
time frames, payment terms, dates project is to be delivered and what is the scope of the
All projects require a 50% upfront payment to start the project and the remaining balance is
due on completion.
During the scope of the project we will have many meetings. It is preferred that meetings take
place online using a video conferencing package called Zoom. There are many advantages to
using online video conferencing solutions:
1. They save transportation time.
2. We can record the session and share the recordings with you.
3. Online conferencing software allows us to share screens, whiteboards and more to
make the meetings run efficiently and effectively.
We do realize sometimes meetings are best in person. These meetings will be recorded as well
using an audio recorder and the meeting recordings will always be provided to our clients.
Our business hours for fixing any issues are Monday to Friday from 9am to 5pm. The exception
is if you have a premium support contract.
We do take pre-booked meetings from 9am to 9pm Monday to Friday and from 9am to 1pm on
Saturday’s and Sunday’s.
We are closed on all Canadian Holidays and Over all Canadian Long Weekends.
To book time with us, we use an online booking system. It saves going back and forth to book
meetings. The link to book time with us is: https://stunningdigitalmarketing.com/booktime/ .
This is the only way we book time with our clients and prospective clients.
Reporting an Issue or Asking for Help
At StunningDigitalMarketing.com we require that all requests, incidents or changes be
submitted via our help desk ticketing system. This helps us maintain, communicate, process
efficiently and not lose track of any requests.
We do not take requests via direct email or text message. Please submit your requests to our
ticketing system: https://stunningdigitalmarketing.com/helpdesk/
All requests are responded to within 1 business day.
We send out a monthly newsletter to all our clients. Sometimes if warranted we will send out a
newsletter more often. We use the newsletter to update you on services, issues and more as it
pertains to Digital Marketing.