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5 Ways To Reassure Your Travelers In An Uncertain World

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In the aftermath of Paris and other terrorist attacks, how do you reassure your travelers that it’s okay to keep traveling? This webinar, presented by RoamRight travel insurance, will give you five ways to address the concerns many travelers have in today’s global environment.

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5 Ways To Reassure Your Travelers In An Uncertain World

  1. 1. 5 Ways To Reassure Your Travelers in an Uncertain World
  2. 2. Who Are We? Julie Masiello Vice President, Marketing RoamRight Austin Bowers Senior Customer Service Representative RoamRight
  3. 3. The Answer To Your Travelers’ Concerns: Travel Insurance
  4. 4. What To Look For In a Travel Insurance Provider
  5. 5. Reputation
  6. 6. Licensing • 50 states and District of Columbia • Up-to-date on regulatory changes
  7. 7. Additional Emergency Services • Natural Disasters • Security Threats • Political Issues
  8. 8. 24/7/365 Support Extensive Global Reach Network of medical and security experts and resources available for consult in even remote areas 4,500 medical providers globally 200+ countries and democratic republics Manage 43,000+ cases each year
  9. 9. Company Structure • Underwriting • Customer Service • Claims • Sales • Product Development Do these teams interact with each other?
  10. 10. Supporting you and your travelers with:  A Mobile App  Online Claims  Online Account Management  Marketing Assistance and more . . . Technology
  11. 11. Travel Concerns • Safety, Security, Terrorism • Natural Disasters • Health, Illness, Injury
  12. 12. Evaluate the Destination
  13. 13. The RoamRight Mobile App Mobile app – detailed destination information and alerts Security and Crime Health Planning Immunizations Transportation Entry/Exit Requirements & Regulations Communications/Technology Important Dates Legal System Environment Medical Facilities / Services
  14. 14. Pick The Right Plan
  15. 15. Pop Quiz In 2014, what percentage of US travelers visiting overseas did NOT have TRAVEL INSURANCE?
  16. 16. Answer – 72% According to the U.S. Department of Commerce, National Travel and Tourism Office, 72% of U.S. travelers going overseas, did NOT have travel insurance.
  17. 17. Considerations • Size of group
  18. 18. Considerations • Size of group • Destination
  19. 19. Considerations • Size of group • Destination • Planned activities
  20. 20. Considerations • Size of group • Destination • Planned activities • Pre-existing medical conditions
  21. 21. Considerations • Size of group • Destination • Planned activities • Pre-existing medical conditions • Frequency of travel
  22. 22. Considerations • Size of group • Destination • Planned activities • Pre-existing medical conditions • Frequency of travel • Type of coverage
  23. 23. Cancel for any Reason • Apprehensive travelers • Great for fear relating to terrorism, Zika, etc. • Good travel insurance plan Help in an emergency
  24. 24. Understand The Coverage
  25. 25. Travel insurance covers a lot! Trip Cancellation and Interruption Trip Delay and Missed Connection Lost / Stolen Luggage Rental Car Collision Emergency Medical Treatment Cancel For Any Reason Natural Disasters Death Political Evacuations Medical Emergencies & Evacuations
  26. 26. Travel Assistance Services 24/7 Emergency Assistance • Access to world-class medical and security services • Evacuation services for medical, security, and natural disaster emergencies • Help with missed connections and other travel delays
  27. 27. Pop Quiz A RoamRight traveler experienced a medical emergency while in Great Britain.
  28. 28. Pop Quiz He had to take an air ambulance home to the U.S. How much do you think that ride across the Atlantic Ocean cost?
  29. 29. Answer – $70,000 Hospitalization Costs Air Ambulance Repatriation Total Covered Medical Expenses $47,000 $70,000 $117,000 Expenses Paid By Traveler $78
  30. 30. What if your travelers were in Paris during the terrorist attacks in November?
  31. 31. Get The Right Tools
  32. 32. My simple, low-cost plan was easy to purchase. I enjoyed having the app on the phone so I didn't need to carry any paper. - “Hotpockets” We didn't need to use the insurance, but buying it was quick and easy with very professional service, complete with an app to use on the trip if we needed it. We will use them again next time we need insurance. - Leigh
  33. 33. Tell How You’ll Support Them At Home
  34. 34. Ease the Claims Process Ease the Claims Process  Online process  Email updates  Dedicated representative  Upload from mobile
  35. 35. Reassuring Your Travelers 1. Evaluate The Destination
  36. 36. Reassuring Your Travelers 1. Evaluate The Destination 2. Pick The Right Plan
  37. 37. Reassuring Your Travelers 1. Evaluate The Destination 2. Pick The Right Plan 3. Understand The Coverage
  38. 38. Reassuring Your Travelers 1. Evaluate The Destination 2. Pick The Right Plan 3. Understand The Coverage 4. Get The Right Tools
  39. 39. Reassuring Your Travelers 1. Evaluate The Destination 2. Pick The Right Plan 3. Understand The Coverage 4. Get The Right Tools 5. Tell How You’ll Support Them At Home
  40. 40. Connect With Us Thanks for Attending facebook.com/roamrightpartners twitter.com/roamright partners@roamright.com roamright.com/partners

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