1.
5 Ways
To Reassure
Your Travelers
in an
Uncertain
World

2.
Who Are We?
Scott Walton
SWalton@RoamRight.com
443-279-7340
#RoamRightFTA

3.
• Member of US Travel Insurance
Association
• Senior Vice President is on the
Board of Directors
• A+ Ratings
• Licensed in all 50 states and
Washington, D.C.
Who Are We?
#RoamRightFTA

4.
Who Are Our Clients?
• Affinity Groups
• Aggregators
• Brokers
• Clubs and Organizations
• Colleges and Universities
• Corporations
• Host Agencies
• Mission Groups
• NGO/Non-profits
• Online Travel Providers
• Tour Operators
• Travel Agents

5.
Travel Concerns
• Safety, Security, Terrorism
• Natural Disasters
• Health, Illness, Injury
#RoamRightFTA

6.
How to Keep Your Travelers
Traveling

7.
5 Ways to Keep Your Travelers Traveling
Reassure your travelers and help
them understand
 The world is unpredictable
× Stop traveling?

8.
Acknowledge
Concerns

9.
Equip Your Travelers
Information
Tools
#RoamRightFTA

10.
Cancel for any Reason
• Apprehensive travelers
• Coverage for terrorism
• Good travel insurance plan
Help in an emergency
#RoamRightFTA

11.
Translation Resources
24/7 emergency availability
Translation services
via mobile app
#RoamRightFTA

12.
Poll
What percentage of Americans speak more
than English?
18%
Placeholder

13.
Language Barriers
Only 18% of Americans
speak another
language
Many resources to
overcome this obstacle
http://www.forbes.com/sites/collegeprose/2012/08/27/americas-foreign-language-deficit/

14.
Review safety and
security with traveler
Evaluate the Safety
of the Destination
#RoamRightFTA

15.
Addressing Concerns
Websites, blogs, government agencies
Look to other countries
RoamRight mobile app
#RoamRightFTA

16.
Mobile App
Up-to-date information
based on
• Travel destination(s)
• Proximity
#RoamRightFTA
24/7access to assistance
agency

17.
Demonstrate Your Knowledge
Travelers trust you for
recommendations
They need to know you know
how to respond to an
emergency
#RoamRightFTA

18.
Review Travel Assistance Services
24/7 Emergency Assistance
• Access to world-class medical and
security services
• Evacuation services for medical, security,
and natural disaster emergencies
• Help with missed connections and other
travel delays

19.
Luggage Issues
Did the airline lose your suitcase?
Review Travel Insurance Coverage
We can work directly with the airline
to track your suitcase and ensure
that it reaches you
Baggage benefits allow
you to buy incidentals
#RoamRightFTA

20.
Medical Assistance
Review Travel Insurance Coverage
#RoamRightFTA
Network of physicians and hospitals,
available for consult in remote areas
4,500 medical providers globally
200+ countries and democratic republics
Manage 43,000+ cases each year

21.
Poll
In 2014, what percentage of US travelers
visiting overseas did NOT have travel
insurance?
72%
Placeholder

22.
Answer – D. 72%
According to the U.S. Department of
Commerce, National Travel and Tourism
Office, 72% of U.S. travelers going
overseas, did NOT have travel insurance.

23.
What if your travelers were
in Paris in November?
#RoamRightFTA

24.
RoamRight Takes Action
Travelers in affected
areas identified
RoamRight outreach
via email

25.
RoamRight Takes Action
“I've used roam right [sic] several times and
couldn't be happier. They helped me when flight
delays led to a missed flight home from Argentina
and covered my hotel and taxi the next day.
And in my most recent travels, I was in Paris during
the terrible attacks and awoke Saturday morning
to an email from roam right assuring me that they
were there to help with any difficulties in travel
home that I may face.
That proactive email from them meant the world
to me.”
- April

26.
Help Travelers Prepare
Information
Tools

27.
Hospital lookup
Research destination-
specific information
Access to Destination Information
#RoamRightFTA

28.
Policy and ID cards
24/7 contact info
Access to Travel Insurance Policy
#RoamRightFTA

29.
Access to Important
Travel Documents
One place to store
documents
Strongly encrypted
#RoamRightFTA

30.
Events that could impact
traveler’s plans
Alerts based on
• Travel destination(s)
• Proximity
Access to Important
Travel Alerts
#RoamRightFTA

31.
Help Your Travelers Once They
Return Home
#RoamRightFTA

32.
How You (and Travel Insurance) Can Help
1. Acknowledge concerns
2. Evaluate safety of destination
3. Demonstrate you know how to
respond in an emergency
4. Help travelers prepare for an emergency
5. Assist your travelers when they return home
#RoamRightFTA

33.
Connect With Us
Questions
Scott Walton
SWalton@RoamRight.com
443-279-7340
facebook.com/RoamRightpartners
twitter.com/roamright
www.RoamRight.com/partners
Lisa Minton
LMinton@RoamRight.com
443-279-7337
linkedin.com/in/ScottWalton15 linkedin.com/in/LisaMinton