Baby Steps & Giant Leaps – An Intranet Strategythat Works Martin @Risgaard RasmussenIntranätverk, Gothenburg, May 2013Imag...
Introduction: Me
Introduction: Grundfos - The world’slargest manufacturer of pumps…
Grundfos in brief• Founded in 1945 by Poul Due Jensen• Annual production of more than16 million pump units• The world’s la...
The intranet as a project*Does not include any customisation or compatibility with your current solutions and we are not i...
What is your vision for your intranet?”The intranet will be THE ONE PLACE to access tools inour digital workplace to incre...
Introducing the Grundfos Intranet - InsiteFacts• Home grown solution based on Lotus Notes• Separate author and reader envi...
Insite 2001 – 2012
Where are we today?• Everybody knows Insite = 94% of the users visits at leastonce per week• The intranet is perceived as ...
Minding the gap…Downside to the sustained development model• Limited internal ressources compared to big platformvendors l...
How to recognise disruption?Bosse’s Home Bakery is now on Facebook
What did our users say?INSITE must be like GOOGLE. Easy to use, easy to find what youare looking fore.Everyone must be abe...
Conclusions1) Deploying an intranet may be aproject, but the intranet itself is nevera project.2) Align your intranet visi...
Comments? Questions?Martin Risgaard Rasmussen@Risgaardhttp://connaxions.wordpress.comThank you!
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Intranatverk baby steps and giant leaps - an intranet strategy that works

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Presented on Intranätverk in Gothenburg, May 2013.

What is your intranet strategy? Having the newest version of Sharepoint? If technology dictates your strategy chances are good that your colleagues feel frustrated with your intranet. How to fix this - focus on the users and forget about the technology. Develop using "The Long Wow" rather than doing big bang upgrades every 3 years.

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Intranatverk baby steps and giant leaps - an intranet strategy that works

  1. 1. Baby Steps & Giant Leaps – An Intranet Strategythat Works Martin @Risgaard RasmussenIntranätverk, Gothenburg, May 2013Image credit: Forbes.com
  2. 2. Introduction: Me
  3. 3. Introduction: Grundfos - The world’slargest manufacturer of pumps…
  4. 4. Grundfos in brief• Founded in 1945 by Poul Due Jensen• Annual production of more than16 million pump units• The world’s largest manufacturer ofpumps and pump systems• Turnover of DKK 21 billion (EUR 2.84 bn) in2011• More than 17,000 employees worldwideOwnershipThe Grundfos PurposeGrundfos is a global leader in advanced pumpsolutions and a trendsetter in water technology.We contribute to global sustainability bypioneering technologies that improve quality of lifefor people and care for the planet.
  5. 5. The intranet as a project*Does not include any customisation or compatibility with your current solutions and we are not in any way liable for anyinconveniences that an upgrade may cause. Training? HA! You wish… but it sure is a really pretty box, innit?PS. Send more money…
  6. 6. What is your vision for your intranet?”The intranet will be THE ONE PLACE to access tools inour digital workplace to increase efficiency and tocontinuously support our business goals”Is this what continuous support looks like??
  7. 7. Introducing the Grundfos Intranet - InsiteFacts• Home grown solution based on Lotus Notes• Separate author and reader environment• Integration between document managementand intranet39 local portals300+ global and local sites~10 new sites in progressInsite Organisation2 people (~1,5 FTE) in IT100s of editors throughout the companyIn-house Notes development team
  8. 8. Insite 2001 – 2012
  9. 9. Where are we today?• Everybody knows Insite = 94% of the users visits at leastonce per week• The intranet is perceived as useful – although it isperceived as more useful for the company than for theindividual.Challenges• Scalability of Notes solution is good, but the way it scalesis challenging with every new site being a separate silo.• Tasks drive usage of the intranet, but information (andhow to complete tasks) is hard to find.50,87%19,13%13,70%5,12%What is on the 300 most popularpages on Insite?NewsTasks (minusfind ppl)Shortcuts tosomewhere elseCanteen Menu”The intranet is FOR YOU not FROM US”Jesper Bylund – City of Malmö
  10. 10. Minding the gap…Downside to the sustained development model• Limited internal ressources compared to big platformvendors like eg. Microsoft or IBM• Internal politics and culture may impeed momentum• Mounting pressure from consumerisation and user’sexpectationThe result is a widening gap between the outside onlineworld and the company intranet which must be closed.The importance of Change Management• Sustained model requires little change mgmt andtraining = it has become an uncommon task.Change management begins the minute you startplanning how to close the gap.Gap - Sustained development vs. the internetUnfreezeChangeRefreezeLewins Change Management Model
  11. 11. How to recognise disruption?Bosse’s Home Bakery is now on Facebook
  12. 12. What did our users say?INSITE must be like GOOGLE. Easy to use, easy to find what youare looking fore.Everyone must be abel to use our INSITE. Old and young :-))We employees need to participate more, wecan not let all the work in your hands sincethere is now way you can find out what ishappening in all Grundfos companies aroundthe world. It is not fair to say how satisfied Iam with this section if I dont participate.With a growing number of employees, many promotions,and multiple acquisitions, keeping up to date on peoplesroles and responsibilities is a huge challenge. Insite is theperfect place to keep an up-to-date organizational chart ofour company.We have stopped using Insite since it isloaded with information that is impossibleto locate. Implement a real search functionor skip the idea of Insite.My impression is, that good and relevant informationis available on Insite. The challenge is to find it. A goodsearch function would be great and add to the use andfunctionality of the sites.The overall structure needs a redefinition with better menues. It looks likethat has not been a "growing strategy" for it and all areas have their ownstructureIm sorry, but my job is to run the machines. I only havecomputer access in case of an E-MAIL
  13. 13. Conclusions1) Deploying an intranet may be aproject, but the intranet itself is nevera project.2) Align your intranet vision to yourbusiness strategy. Technology is themeans to an end – never the end itself.3) Small steps beats big leaps but don’tignore the outside world.4) You are there for your customers.Never forget to ask how you can servethem better!Sharing is caring…Inspiring post from Jesper Bylund (City ofMalmö) about intranet principles – and theorigin of ‘for you – not from us’.http://bit.ly/IntraManifest---------More on the topic of Intranet Big Bang fromthe Intranetizens. Very interesting blog postand comments.http://bit.ly/IntraBigBangRemember that few in your organisation care more about the intranet than you do.To everyone else it’s just a very useful tool – it’s your job to make it the best!
  14. 14. Comments? Questions?Martin Risgaard Rasmussen@Risgaardhttp://connaxions.wordpress.comThank you!

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