1. Riitta Peltonen
UX Expert and Service Designer
Kivenhakkaajankuja 3B 21, 02650 Espoo, Finland
+358 50 4872098, Riitta.Peltonen@iki.fi
Experienced UX Expert and (digital) Service Designer. Good at gathering
information from end users, engineers and business and combine them into
concrete user journeys and use cases. Interaction design on wireframe level. Lot of
experience on usability testing UI concepts and content in Finland as well as
internationally with various methods.
2000-
2004
•See full CV
2004-
2011
•UX
ARCHITECT
– Nokia
Symbian
Devices
2011-
2012
•UX ANALYST
– Nokia IT
2012-
2013
•UX EXPERT -
Nokia
Nokia.com
2013-
2015
•SENIOR UX
CONSULTAN
T – TCS
Microsoft.co
m/devices
team
Present
•UX
CONSULTAN
T- TCS
Microsoft
Relations ,
UX team
1996-
2004
•M. SC (technology) –
Technical University
of Helsinki
•Major: Interactive
Digital Media
•Minor: Usability
research
2016-
2017
•M. THM (Services),
Laurea,
•Major: Customer
Centered Service
Design
Nokia.com (later Microsoft.com/devices Lumia website)
• Help customer to clarify UI requirements especially Support side
• Benchmark analyses (UX)
• Interaction and Wireframe design, especially for Support
• Usability testing of the site
• Develop usability testing processes
• Arrange and execute traditional usability testing in Finland and UK
• Arrange UX surveys with Microsoft Lumia user panels in 4 countries
• Help customer to buy bigger international usability tests from vendors
(experience from planning and organizing worldwide testing)
• 2013 The Association of Support Professionals selected Nokia.com as one of
“The Year’s Ten Best Web Support Sites.”
Nokia Architecture and System Design – Future Use Cases
• Consolidate Nokia user insights data into architecture and system design
innovation work
• Personas with needs and pain points
• Future trends
• Create 2-5 years into future holistic end to end use cases together with various
technology area experts as an input to Architecture and System Design
50%
Technology
& Physics
50% UX
50%
Service
Innovation
50%
Business
TCS Microsoft Relations- Senior UX Consultant
• Travel to meet US customer projects (IT and B2B)
and help them to clarify UI requirements in the start
of the project. Continue support them remote from
Finland
• Consolidate UI requirements into Interaction and
wireframe design
• Guide offshore graphical designer to produce final
graphics based on wireframes
• Help customer to develop usability testing practices
(often also remote testing practices needed since
users are scattered around the world)
UX
UI Concepting
Wireframe Creation
Usability Testing
User Panel Usage
Benchmark Analyses
AB Testing Understanding of Capabilities
Telecommunication/ Internet
Sensors
Local Connectivity
Cloud
IoT
Service Design
User Needs Gathering
User Journey Map
Service Blueprint
Business Model Canvas