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My slides from SharePoint Saturday Oslo

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My session for SharePoint Saturday Oslo on how to build an intelligent SharePoint Bot

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My slides from SharePoint Saturday Oslo

  1. 1. Build an intelligent SharePoint Bot Rick Van Rousselt Advantive 11.11.2017 SharePoint Saturday Oslo 2017
  2. 2. Sponsors Platinum Gold Silver Bronze Prizes & Prizes
  3. 3. Help us do better next time… Session Evaluation https://goo.gl/fGz887 Event Evaluation https://goo.gl/GRmMKm 11.11.2017 SharePoint Saturday Oslo 2017
  4. 4. Bots… Bots…Bots
  5. 5. What’s the first bot you ever used?
  6. 6. Q&A Maker Demo
  7. 7. Not: Should I build a bot But What is the outcome I want for users of my product or service?
  8. 8. What is the business outcome you want to drive? - Customer retention - Customer service - Ex: helping a user until a live person is available
  9. 9. Is a conversational chatbot the best medium for your outcome?  Vacation booking site?  Recipe's site?
  10. 10. Does your idea try to replace tasks that people love doing? - Ex: Plan a trip
  11. 11. Is the cost for using your chatbot-powered product or service less than the perceived value?  Ex: Shopping list
  12. 12. Start easy
  13. 13. What do we need to build a SharePoint bot
  14. 14. Bot Framework Luis.ai YOU
  15. 15. Demo
  16. 16. Luis.ai
  17. 17. Utterances Training sentences Ex: What do you think the user will ask to the bot
  18. 18. Intents Task or action a user wants to perform => verbs Ex: What's the weather like in Oslo?
  19. 19. Entities Information relevant to the intent => Nouns Ex: What's the weather like in Oslo?
  20. 20. Entities  Prebuild: dates, times, geography  Simple  List: synonyms  Hierarchical: parent – child relationship  Ex: $TravelClass: including $First, $Business, and $Economy  Composite: made up of other entities that form part of a whole
  21. 21. Features Improve your model
  22. 22. Features  Phrase list features:  Help establish an utterance pattern  Ex: Who is Rick, Who is Jeff, Who is Dan  Always use pre-build entities if they exist first  Pattern features:  Express that some words or structures are meaningful  Ex: INCd => INC12345
  23. 23. Pre-build domains Prebuild sets of intents and entities Use them to see how it can be done
  24. 24. Luis.ai Demo
  25. 25. TIP Always re-train your model
  26. 26. Supported Languages Locale Language Prebuilt entity support en-US American English ☑️ fr-CA Canadian French - fr-FR French (France) ☑️ it-IT Italian ☑️ nl-NL Dutch - de-DE German ☑️ es-ES Spanish (Spain) ☑️ es-MX Spanish (Mexico) - pt-BR Portuguese (Brazil) ☑️ ja-JP Japanese ☑️ ko-KR Korean - zh-CN Chinese ☑️
  27. 27. The front-end conundrum
  28. 28. Webchat control hosted on an azure website
  29. 29. Connect it to MS Teams
  30. 30. Skype 4 Business
  31. 31. Custom WebChat Control in SharePoint
  32. 32. SPAdminBot  Demo
  33. 33. What happens when SharePoint talks back?  Demo
  34. 34. How can I start (dev)  https://dev.botframework.com/  https://www.luis.ai/  https://mva.microsoft.com/en-us/training- courses/getting-started-with-bots-16759
  35. 35. How can I start (non- dev)  https://www.onsequel.com/  https://botsociety.io/  https://chatfuel.com/  https://qnamaker.ai/  https://www.luis.ai/
  36. 36. Rick Van Rousselt Office Servers and Services MVP BIWUG Board Member Email : rick.vanrousselt@outlook.com rickvanrousselt

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