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My Slides from SharePoint Saturday Helsinki  Slide 1 My Slides from SharePoint Saturday Helsinki  Slide 2 My Slides from SharePoint Saturday Helsinki  Slide 3 My Slides from SharePoint Saturday Helsinki  Slide 4 My Slides from SharePoint Saturday Helsinki  Slide 5 My Slides from SharePoint Saturday Helsinki  Slide 6 My Slides from SharePoint Saturday Helsinki  Slide 7 My Slides from SharePoint Saturday Helsinki  Slide 8 My Slides from SharePoint Saturday Helsinki  Slide 9 My Slides from SharePoint Saturday Helsinki  Slide 10 My Slides from SharePoint Saturday Helsinki  Slide 11 My Slides from SharePoint Saturday Helsinki  Slide 12 My Slides from SharePoint Saturday Helsinki  Slide 13 My Slides from SharePoint Saturday Helsinki  Slide 14 My Slides from SharePoint Saturday Helsinki  Slide 15 My Slides from SharePoint Saturday Helsinki  Slide 16 My Slides from SharePoint Saturday Helsinki  Slide 17 My Slides from SharePoint Saturday Helsinki  Slide 18 My Slides from SharePoint Saturday Helsinki  Slide 19 My Slides from SharePoint Saturday Helsinki  Slide 20 My Slides from SharePoint Saturday Helsinki  Slide 21 My Slides from SharePoint Saturday Helsinki  Slide 22 My Slides from SharePoint Saturday Helsinki  Slide 23 My Slides from SharePoint Saturday Helsinki  Slide 24 My Slides from SharePoint Saturday Helsinki  Slide 25 My Slides from SharePoint Saturday Helsinki  Slide 26 My Slides from SharePoint Saturday Helsinki  Slide 27 My Slides from SharePoint Saturday Helsinki  Slide 28 My Slides from SharePoint Saturday Helsinki  Slide 29 My Slides from SharePoint Saturday Helsinki  Slide 30 My Slides from SharePoint Saturday Helsinki  Slide 31 My Slides from SharePoint Saturday Helsinki  Slide 32 My Slides from SharePoint Saturday Helsinki  Slide 33 My Slides from SharePoint Saturday Helsinki  Slide 34 My Slides from SharePoint Saturday Helsinki  Slide 35 My Slides from SharePoint Saturday Helsinki  Slide 36 My Slides from SharePoint Saturday Helsinki  Slide 37 My Slides from SharePoint Saturday Helsinki  Slide 38 My Slides from SharePoint Saturday Helsinki  Slide 39 My Slides from SharePoint Saturday Helsinki  Slide 40 My Slides from SharePoint Saturday Helsinki  Slide 41 My Slides from SharePoint Saturday Helsinki  Slide 42 My Slides from SharePoint Saturday Helsinki  Slide 43 My Slides from SharePoint Saturday Helsinki  Slide 44 My Slides from SharePoint Saturday Helsinki  Slide 45 My Slides from SharePoint Saturday Helsinki  Slide 46
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My Slides from SharePoint Saturday Helsinki

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My session on how to build an intelligent SharePoint Bot that I did for SharePoint Saturday Helsinki #SPSHEL

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My Slides from SharePoint Saturday Helsinki

  1. 1. Build an intelligent SharePoint Bot Rick Van Rousselt #SPSHEL
  2. 2. Thank you to our sponsors!
  3. 3. Bots… Bots…Bots
  4. 4. What’s the first bot you ever used?
  5. 5. Q&A Maker Demo
  6. 6. Not: Should I build a bot But What is the outcome I want for users of my product or service?
  7. 7. What is the business outcome you want to drive? - Customer retention - Customer service - Ex: helping a user until a live person is available
  8. 8. Is a conversational chatbot the best medium for your outcome?  Vacation booking site?  Recipe's site?
  9. 9. Does your idea try to replace tasks that people love doing? - Ex: Plan a trip
  10. 10. Is the cost for using your chatbot-powered product or service less than the perceived value?  Ex: Shopping list
  11. 11. Start easy
  12. 12. What do we need to build a SharePoint bot?
  13. 13. Bot Framework Luis.ai YOU
  14. 14. Demo
  15. 15. Luis.ai
  16. 16. Utterances  Training sentences  Ex: What do you think the user will ask to the bot
  17. 17. Intents  Task or action a user wants to perform => verbs  Ex: What's the weather like in Dublin?
  18. 18. Entities  Information relevant to the intent => Nouns  Ex: What's the weather like in Dublin?
  19. 19. Entities  Prebuild: dates, times, geography  Simple  List: synonyms  Hierarchical: parent – child relationship  Ex: $TravelClass: including $First, $Business, and $Economy  Composite: made up of other entities that form part of a whole
  20. 20. Features Improve your model
  21. 21. Features  Phrase list features:  Help establish an utterance pattern  Ex: Who is Rick, Who is Jeff, Who is Dan  Always use pre-build entities if they exist first  Pattern features:  Express that some words or structures are meaningful  Ex: INCd => INC12345
  22. 22. Pre-build domains  Prebuild sets of intents and entities  Use them to see how it can be done
  23. 23. Luis.ai Demo
  24. 24. TIP Always re-train your model
  25. 25. Supported Languages Locale Language Prebuilt entity support en-US American English ☑️ fr-CA Canadian French - fr-FR French (France) ☑️ it-IT Italian ☑️ nl-NL Dutch - de-DE German ☑️ es-ES Spanish (Spain) ☑️ es-MX Spanish (Mexico) - pt-BR Portuguese (Brazil) ☑️ ja-JP Japanese ☑️ ko-KR Korean - zh-CN Chinese ☑️
  26. 26. The front-end conundrum
  27. 27. Webchat control hosted on an azure website
  28. 28. Connect it to MS Teams
  29. 29. Skype 4 Business
  30. 30. Custom WebChat Control in SharePoint
  31. 31. SPAdminBot Demo
  32. 32. Sessions Bot Demo
  33. 33. What happens when SharePoint talks back? Demo
  34. 34. How can I start (dev) https://dev.botframework.com/ https://www.luis.ai/ https://mva.microsoft.com/en- us/training-courses/getting- started-with-bots-16759
  35. 35. How can I start (non-dev) https://www.onsequel.com/ https://botsociety.io/ https://chatfuel.com/ https://qnamaker.ai/ https://www.luis.ai/
  36. 36. Thank you! bit.ly/spshel2018 Please rate this session
  • TonyWatters

    Feb. 7, 2018

My session on how to build an intelligent SharePoint Bot that I did for SharePoint Saturday Helsinki #SPSHEL

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