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My Slides from SharePoint Saturday Helsinki

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My session on how to build an intelligent SharePoint Bot that I did for SharePoint Saturday Helsinki #SPSHEL

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My Slides from SharePoint Saturday Helsinki

  1. 1. Build an intelligent SharePoint Bot Rick Van Rousselt #SPSHEL
  2. 2. Thank you to our sponsors!
  3. 3. Bots… Bots…Bots
  4. 4. What’s the first bot you ever used?
  5. 5. Q&A Maker Demo
  6. 6. Not: Should I build a bot But What is the outcome I want for users of my product or service?
  7. 7. What is the business outcome you want to drive? - Customer retention - Customer service - Ex: helping a user until a live person is available
  8. 8. Is a conversational chatbot the best medium for your outcome?  Vacation booking site?  Recipe's site?
  9. 9. Does your idea try to replace tasks that people love doing? - Ex: Plan a trip
  10. 10. Is the cost for using your chatbot-powered product or service less than the perceived value?  Ex: Shopping list
  11. 11. Start easy
  12. 12. What do we need to build a SharePoint bot?
  13. 13. Bot Framework Luis.ai YOU
  14. 14. Demo
  15. 15. Luis.ai
  16. 16. Utterances  Training sentences  Ex: What do you think the user will ask to the bot
  17. 17. Intents  Task or action a user wants to perform => verbs  Ex: What's the weather like in Dublin?
  18. 18. Entities  Information relevant to the intent => Nouns  Ex: What's the weather like in Dublin?
  19. 19. Entities  Prebuild: dates, times, geography  Simple  List: synonyms  Hierarchical: parent – child relationship  Ex: $TravelClass: including $First, $Business, and $Economy  Composite: made up of other entities that form part of a whole
  20. 20. Features Improve your model
  21. 21. Features  Phrase list features:  Help establish an utterance pattern  Ex: Who is Rick, Who is Jeff, Who is Dan  Always use pre-build entities if they exist first  Pattern features:  Express that some words or structures are meaningful  Ex: INCd => INC12345
  22. 22. Pre-build domains  Prebuild sets of intents and entities  Use them to see how it can be done
  23. 23. Luis.ai Demo
  24. 24. TIP Always re-train your model
  25. 25. Supported Languages Locale Language Prebuilt entity support en-US American English ☑️ fr-CA Canadian French - fr-FR French (France) ☑️ it-IT Italian ☑️ nl-NL Dutch - de-DE German ☑️ es-ES Spanish (Spain) ☑️ es-MX Spanish (Mexico) - pt-BR Portuguese (Brazil) ☑️ ja-JP Japanese ☑️ ko-KR Korean - zh-CN Chinese ☑️
  26. 26. The front-end conundrum
  27. 27. Webchat control hosted on an azure website
  28. 28. Connect it to MS Teams
  29. 29. Skype 4 Business
  30. 30. Custom WebChat Control in SharePoint
  31. 31. SPAdminBot Demo
  32. 32. Sessions Bot Demo
  33. 33. What happens when SharePoint talks back? Demo
  34. 34. How can I start (dev) https://dev.botframework.com/ https://www.luis.ai/ https://mva.microsoft.com/en- us/training-courses/getting- started-with-bots-16759
  35. 35. How can I start (non-dev) https://www.onsequel.com/ https://botsociety.io/ https://chatfuel.com/ https://qnamaker.ai/ https://www.luis.ai/
  36. 36. Thank you! bit.ly/spshel2018 Please rate this session

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