1. So Luis, What are we going to do
today?
Rick Van Rousselt

3. Bots… Bots…Bots

5. The first bot you ever used?

6. QnA maker
Demo

11. Not: Should I build a bot
But
What is the outcome I want for users of
my product or service?
1

12. What is the business outcome you
want to drive?
2
- Customer retention
- Customer service
- Ex: helping a user until a live person is available

13. Is a conversational chatbot the best
medium for your outcome?
3
- Vacation booking site?
- Recipe's site?

14. Does your idea try to replace tasks that
people love doing?
4
- Ex: Plan a trip

15. Is the cost for using your chatbot-
powered product or service less than
the perceived value?
5
- Ex: Shopping list

17. Bot Framework Luis.ai
YOU

19. LUIS.AI

21. UtterancesTraining sentences
Ex: What do you think the user will ask to the bot

22. IntentsTask or action a user wants to perform => verbs
Ex: What's the weather like in Vianen?

23. EntitiesInformation relevant to the intent => Nouns
Ex: What's the weather like in Vianen?

24. Entities
Prebuild: dates, times, geography
Simple
List: synonyms
Hierarchical: parent – child relationship
• Ex: $TravelClass: including $First, $Business, and $Economy
Composite: made up of other entities that form part of a whole

25. FeaturesImprove your model

26. Features
Phrase list features:
• Help establish an utterance pattern
• Ex: Who is Rick, Who is Jeff, Who is Dan
• Always use pre-build entities if they exist first
Pattern features:
• Express that some words or structures are meaningful
• Ex: INCd => INC12345

27. Pre-build
domains
Examples and starting points provided by Microsoft

28. LUIS.AI
Demo

29. Always re-train your model
TIP:

30. Supported languages
Locale Language Prebuilt entity support
en-US American English ☑️
fr-CA Canadian French -
fr-FR French (France) ☑️
it-IT Italian ☑️
nl-NL Dutch -
de-DE German ☑️
es-ES Spanish (Spain) ☑️
es-MX Spanish (Mexico) -
pt-BR Portuguese (Brazil) ☑️
ja-JP Japanese ☑️
ko-KR Korean -
zh-CN Chinese ☑️

31. SPAdminBot
Demo

32. SPS NL Bot
Demo

33. Speech To Text
Demo

34. How can I start (dev)
https://dev.botframework.com/
https://www.luis.ai/
https://mva.microsoft.com/en-us/training-courses/getting-started-with-
bots-16759

35. How can I start (non-dev)
https://www.onsequel.com/
https://botsociety.io/
https://chatfuel.com/
https://qnamaker.ai/
https://www.luis.ai/

36. If you have any more questions

37. Thanks for attending

38. Email : rick.vanrousselt@outlook.com
rickvanrousselt
Rick Van Rousselt