My session from SharePoint Saturday Netherlands

Rick Van Rousselt
Rick Van RousseltOffice Server and Services MVP - BIWUG Board Member - Managing Partner Advantive at Advantive
So Luis, What are we going to do
today?
Rick Van Rousselt
My session from SharePoint Saturday Netherlands
Bots… Bots…Bots
My session from SharePoint Saturday Netherlands
The first bot you ever used?
QnA maker
Demo
My session from SharePoint Saturday Netherlands
My session from SharePoint Saturday Netherlands
My session from SharePoint Saturday Netherlands
My session from SharePoint Saturday Netherlands
Not: Should I build a bot
But
What is the outcome I want for users of
my product or service?
1
What is the business outcome you
want to drive?
2
- Customer retention
- Customer service
- Ex: helping a user until a live person is available
Is a conversational chatbot the best
medium for your outcome?
3
- Vacation booking site?
- Recipe's site?
Does your idea try to replace tasks that
people love doing?
4
- Ex: Plan a trip
Is the cost for using your chatbot-
powered product or service less than
the perceived value?
5
- Ex: Shopping list
My session from SharePoint Saturday Netherlands
Bot Framework Luis.ai
YOU
My session from SharePoint Saturday Netherlands
LUIS.AI
My session from SharePoint Saturday Netherlands
UtterancesTraining sentences
Ex: What do you think the user will ask to the bot
IntentsTask or action a user wants to perform => verbs
Ex: What's the weather like in Vianen?
EntitiesInformation relevant to the intent => Nouns
Ex: What's the weather like in Vianen?
Entities
Prebuild: dates, times, geography
Simple
List: synonyms
Hierarchical: parent – child relationship
• Ex: $TravelClass: including $First, $Business, and $Economy
Composite: made up of other entities that form part of a whole
FeaturesImprove your model
Features
Phrase list features:
• Help establish an utterance pattern
• Ex: Who is Rick, Who is Jeff, Who is Dan
• Always use pre-build entities if they exist first
Pattern features:
• Express that some words or structures are meaningful
• Ex: INCd => INC12345
Pre-build
domains
Examples and starting points provided by Microsoft
LUIS.AI
Demo
Always re-train your model
TIP:
Supported languages
Locale Language Prebuilt entity support
en-US American English ☑️
fr-CA Canadian French -
fr-FR French (France) ☑️
it-IT Italian ☑️
nl-NL Dutch -
de-DE German ☑️
es-ES Spanish (Spain) ☑️
es-MX Spanish (Mexico) -
pt-BR Portuguese (Brazil) ☑️
ja-JP Japanese ☑️
ko-KR Korean -
zh-CN Chinese ☑️
SPAdminBot
Demo
SPS NL Bot
Demo
Speech To Text
Demo
How can I start (dev)
https://dev.botframework.com/
https://www.luis.ai/
https://mva.microsoft.com/en-us/training-courses/getting-started-with-
bots-16759
How can I start (non-dev)
https://www.onsequel.com/
https://botsociety.io/
https://chatfuel.com/
https://qnamaker.ai/
https://www.luis.ai/
If you have any more questions
Thanks for attending
Email : rick.vanrousselt@outlook.com
rickvanrousselt
Rick Van Rousselt
My session from SharePoint Saturday Netherlands
1 of 39

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My session from SharePoint Saturday Netherlands

Editor's Notes

  1. https://www.utwente.nl/nl/lisa/faq/faq-sharepoint/
  2. No relation with SharePoint Features 