1.
So Luis, What are we going to do
today?
Rick Van Rousselt

2.
Bots… Bots…Bots

3.
The first bot you ever used?

4.
QnA maker
Demo

5.
Not: Should I build a bot
But
What is the outcome I want for users of
my product or service?
1

6.
What is the business outcome you
want to drive?
2
- Customer retention
- Customer service
- Ex: helping a user until a live person is available

7.
Is a conversational chatbot the best
medium for your outcome?
3
- Vacation booking site?
- Recipe's site?

8.
Does your idea try to replace tasks that
people love doing?
4
- Ex: Plan a trip

9.
Is the cost for using your chatbot-
powered product or service less than
the perceived value?
5
- Ex: Shopping list

10.
Bot Framework Luis.ai
YOU

11.
LUIS.AI

12.
UtterancesTraining sentences
Ex: What do you think the user will ask to the bot

13.
IntentsTask or action a user wants to perform => verbs
Ex: What's the weather like in Vianen?

14.
EntitiesInformation relevant to the intent => Nouns
Ex: What's the weather like in Vianen?

15.
Entities
Prebuild: dates, times, geography
Simple
List: synonyms
Hierarchical: parent – child relationship
• Ex: $TravelClass: including $First, $Business, and $Economy
Composite: made up of other entities that form part of a whole

16.
FeaturesImprove your model

17.
Features
Phrase list features:
• Help establish an utterance pattern
• Ex: Who is Rick, Who is Jeff, Who is Dan
• Always use pre-build entities if they exist first
Pattern features:
• Express that some words or structures are meaningful
• Ex: INCd => INC12345

18.
Pre-build
domains
Examples and starting points provided by Microsoft

19.
LUIS.AI
Demo

20.
Always re-train your model
TIP:

21.
Supported languages
Locale Language Prebuilt entity support
en-US American English ☑️
fr-CA Canadian French -
fr-FR French (France) ☑️
it-IT Italian ☑️
nl-NL Dutch -
de-DE German ☑️
es-ES Spanish (Spain) ☑️
es-MX Spanish (Mexico) -
pt-BR Portuguese (Brazil) ☑️
ja-JP Japanese ☑️
ko-KR Korean -
zh-CN Chinese ☑️

22.
SPAdminBot
Demo

23.
SPS NL Bot
Demo

24.
Speech To Text
Demo

25.
How can I start (dev)
https://dev.botframework.com/
https://www.luis.ai/
https://mva.microsoft.com/en-us/training-courses/getting-started-with-
bots-16759

26.
How can I start (non-dev)
https://www.onsequel.com/
https://botsociety.io/
https://chatfuel.com/
https://qnamaker.ai/
https://www.luis.ai/

27.
If you have any more questions

28.
Thanks for attending

29.
Email : rick.vanrousselt@outlook.com
rickvanrousselt
Rick Van Rousselt