1.
TUGA IT 2017
LISBON, PORTUGAL

2.
THANK YOU TO OUR
SPONSORSPLATINUM
GOLD SILVER

3.
PARTICIPATING
COMMUNITIES CLOUD
PRO
PT

4.
Email : rick.vanrousselt@outlook.com
rickvanrousselt #tugait

5.
Bots… Bots…Bots

6.
The first bot you ever
used?

7.
QnA maker
Demo

8.
When to build a bot

9.
Not: Should I build a bot
But
What is the outcome I want for
users of my product or service?
1

10.
What is the business outcome you
want to drive?
2
- Customer retention
- Customer service
- Ex: helping a user until a live person is available

11.
Is a conversational chatbot the
best medium for your outcome?
3
- Vacation booking site?
- Recipe's site?

12.
Does your idea try to replace tasks
that people love doing?
4
- Ex: Plan a trip

13.
Is the cost for using your chatbot-
powered product or service less than
the perceived value?
5
- Ex: Shopping list

14.
Components

15.
LUIS.AI
Demo

16.
UtterancesTraining sentences

17.
IntentsTask or action a user wants to perform => verbs

18.
EntitiesInformation relevant to the intent => Nouns

19.
Entities
• Prebuild: dates, times, geography
• Simple
• List: synonyms
• Hierarchical: parent – child relationship
• Ex: $TravelClass: including $First, $Business, and $Economy
• Composite: made up of other entities that form part of a whole

20.
FeaturesImprove your model

21.
Features
• Phrase list features:
• Help establish an utterance pattern
• Ex: Who is Rick, Who is Jeff, Who is Dan
• Always use pre-build entities if they exist first
• Pattern features:
• Express that some words or structures are meaningful
• Ex: INCd => INC12345

22.
Pre-build domains
Information relevant to the intent => Nouns

23.
TIP
Always re-train
your model

24.
Supported languages
Locale Language Prebuilt entity support
en-US American English ☑️
fr-CA Canadian French -
fr-FR French (France) ☑️
it-IT Italian ☑️
nl-NL Dutch -
de-DE German ☑️
es-ES Spanish (Spain) ☑️
es-MX Spanish (Mexico) -
pt-BR Portuguese (Brazil) ☑️
ja-JP Japanese ☑️
ko-KR Korean -
zh-CN Chinese ☑️

25.
SPAdminBot
https://github.com/RickVanRousselt/SharePointAdminBot

26.
TechoramaBot
Demo

27.
Speech To Text
Demo

28.
How can I start (dev)
• https://dev.botframework.com/
• https://www.luis.ai/
• https://mva.microsoft.com/en-us/training-courses/getting-started-
with-bots-16759

29.
How can I start (non-dev)
• https://www.onsequel.com/
• https://botsociety.io/
• https://chatfuel.com/
• https://qnamaker.ai/
• https://www.luis.ai/

30.
If you have any more questions

31.
PLEASE FILL IN EVALUATION
FORMSFRIDAY, MAY 19th SATURDAY, MAY 20th
https://survs.com/survey/cprwce7pi8 https://survs.com/survey/l9kksmlzd8
YOUR OPINION IS

32.
THANK YOU TO OUR
SPONSORSPLATINUM
GOLD SILVER