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  1. 1. 1634 Pilchard ct Poinciana, FL, 34759 (269)720-1742 Richard Kindel Summary Results orientated Business Analyst with experience in a multitude of job functions including but not limited to: People Manager, Retail Sales, Training document design and writing, Project Management (PMO), Vendor Management, Procurement, Requirements gathering, User Acceptance Training (UAT), software pilot programs, bug tracking with HPQC Software, and project deployment both virtually and on location. Experience 2009 – Present Kellogg Battle Creek, MI IT Business Solutions Analyst II 2015-2017 As a Business Solutions Analyst for the Kellogg Company my primary function was the software support for the 6000 field sales employees. To maintain the working order of previously launched mobile applications on the iOS platform. • Monitored support turn-around times, and assisted in keeping 24hour maximum resolution guidelines. • Worked with tier 3 support and team leaders to open critical incident conference calls, and created follow up reports to leadership on cause / effects and resolution details. • Traveled the county performing onsite training and technical support to updated order management software on new iOS devices. GlobalSalesForceEnablement ITBusinessAnalystII 2015 I Moved to Mumbai India for 4 months to assist and Launch mobility sales project, were I worked with the local IT business development team, and our software and database vendors to coordinate the implementation, integration and deployment of server based software that controlled mobile sales entry software from distributor based users to internal networks. • Designed and Created the UAT Test scripts, as well as performed UI test and bug tracking. • Worked with Mobile vendors and Software design team to ensure multiple cellular devices where tested for performance, as well as made final recommendation to procurement team for the device of choice. • Visited and trained 55 software pilot users within 10 distributors across India. • Ensured that post pilot activities where scheduled and prepared the local IT teams for final full-pan India deployment
  2. 2. RichardKindel(page2) ITBusinessAnalystII 2012-2015 My skills with mobile device platform in this role were imperative to the team as Kellogg was creating and launching a new mobile timecard entry software based on their older web-based system onto the Windows Mobile Platform – which at the time was bleeding edge technology. • Created specifications for the business application to be development by a 3rd party vendor. • Created and maintained the Beta test, and User Acceptance Testing (UAT) scripts to be used by the development team, business lead, and pilot users. • Designed the end user training support documentation for the time keeping application that was to be used by approximately 3000 field users as well as another 3500 part time merchandisers. • Worked with Kronos support staff to maintain the backend system that processed the time keeping. • Followed the company standard handoff procedures and processed the documentation for the new timekeeper software to future support staff. SalesAnswerlineAgent 2011-2012 As a Sales Answerline Agent, my role was to direct and maintain communications with field sales as well as external Kellogg Customers. As a multifunctional role, it required sending out priority communications on company operations and policies, as well as taking inbound calls on user issues and request. I held a secondary role of mobile device specialist to maintain field hardware. • Managed and maintained sales field cellular devices – including but not limited to: new orders, replacements, and repairs. • Created training documentation for new cellular programs, hardware revisions, PC swaps and then presenting these materials to company executives for approval, as well as to the end users for execution. • Researched new technologies and solutions for field sales employees to increase productivity. • Was seen as the Subject Matter Expert (SME) on emerging technology for mobility – and made recommendations on future order management hard to be used at a later date. • Successfully completed the years Kellogg Sales Mobile Refresh project – a 17 Zone, Cross country, classroom style device launch and training. 8 of which I was the lead facilitator – managing my own team of 4-6 people.
  3. 3. Education and Training • CDMA Cellular Hardware repair through Sprint Service and Repair • Communico MAGIC training • PMP Essentials I
  4. 4. References Josh Erskine Kellogg Company Sales Answerline Department Manager, and my Developmental coach (269) 961-9330 John Whitaker Kellogg Company International Sales Enablement Last Manager and personal choice for Career Guidance partner (269) 961-6647 Michael Habib Kellogg Company Personal Friend as well as Career Sponsor VP, Sales – Cost Co (425) 891-0108 Mani Dutta Kellogg Company India India Support lead and local sponsor of development for resource teams Senior Manager IT +91 98201 57386