BCCA Conference 2012
Outline•     The rise of mobile internet•     What that means for lenders•     Regulatory considerations    BCCA Conferenc...
We Love               Our              DevicesBCCA Conference 2012
60%                       25-34 Year                                    81% 77%                      Olds                 ...
What does this mean?•     Generation Y - should be Generation NOW•     There are no bank holidays•     It’s all about me• ...
Sanctions•     OFT – Money Laundering•     ICO – Data breaches•     PCI/DSS – Data Security•     Reputational Risk    BCCA...
Summary•     Mobile adoption increasing dramatically•     Significant customer service benefit•     Essential component in...
Useful Resources                       Communications Market                           Report 2012                       T...
Richard Carter                   Chief Executive                  @NostrumGroup                www.NostrumGroup.comBCCA Co...
Adoption of Smartphones and Relevance to Financial Services
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Adoption of Smartphones and Relevance to Financial Services

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Smartphone penetration in Generation Y in the UK is increasing dramatically and is having a profound impact on how financial services will be delivered in the future.

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Adoption of Smartphones and Relevance to Financial Services

  1. 1. BCCA Conference 2012
  2. 2. Outline• The rise of mobile internet• What that means for lenders• Regulatory considerations BCCA Conference 2012
  3. 3. We Love Our DevicesBCCA Conference 2012
  4. 4. 60% 25-34 Year 81% 77% Olds ‘Always on’On ContractBCCA Conference 2012
  5. 5. What does this mean?• Generation Y - should be Generation NOW• There are no bank holidays• It’s all about me• Tailored messages• TCF – Tracking of interaction BCCA Conference 2012
  6. 6. Sanctions• OFT – Money Laundering• ICO – Data breaches• PCI/DSS – Data Security• Reputational Risk BCCA Conference 2012
  7. 7. Summary• Mobile adoption increasing dramatically• Significant customer service benefit• Essential component in product delivery• Robust compliance landscape BCCA Conference 2012
  8. 8. Useful Resources Communications Market Report 2012 Thinkwithgoogle.comBCCA Conference 2012
  9. 9. Richard Carter Chief Executive @NostrumGroup www.NostrumGroup.comBCCA Conference 2012

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