E book patient experience


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E book patient experience

  1. 1. 10 MobileMUST DOs forGreat PatientExperience
  2. 2. 10 Mobile MUST DOs for Great Patient ExperienceA systematized patient-centric healthcare systemaptitudes great patient experience…and MOBILITYis the facilitator for establishing thisseamless ecosystem.Disparate apps would ease up fewprocesses here and there but would notoffer a holistic solution to address thepain points of patients and providers.Is there a way out?A win-win situation for both patients and providers?Yes – adopt enterprise mobility!Here are 10 Tips to Get You Started.Providers struggle to keep up with thechanges by implementing mobile apps.NO!Does it help?Copyright © Boston Technology Corporation
  3. 3. Streamline Patient Registration1Simplify the registration process for patientswith mobile devicesEnable bedside patient registration for criticalcases that need immediate treatmentEnable secure integration with patientinformation (EHR, payers, family, etc.)Subscribe patients to mHealth informaticsAutomate appointment schedulingReceive opt-in on mobile from patients for email,SMS, direct mail or phone communicationfrom hospital10 Mobile MUST DOs for Great Patient ExperienceTotal patientregistrationtime fordiagnosticsis 15-17minutesDid you know?Copyright © Boston Technology Corporation
  4. 4. Leverage Mobile for Patient Education2Incorporate mobile devices such as iPadsto deliver educational videos to waitingpatientsEeducation for self-careEnable social health informatics for patientparticipation and peer interaction.Facilitate data mining of mobile devices to reveal societal and lifestyle patternsfor research and root cause analysis of diseases10 Mobile MUST DOs for Great Patient ExperienceTransform waiting periods to educational opportunitiesNationwide, patients spend anaverage of 21 minutes as they waitto see their docs, according to arecent analysis of data from overDoctorCopyright © Boston Technology Corporation
  5. 5. Leverage EHR Integration for Accuracy and Transparency3Enable doctor’s access to complete EHRhistory– allergies, hospitalizations, congenital issues,treatments administered in the past, etc.Enable physician’ collaboration with peers via mobiledashboardAdd newly collected facts (symptoms) to EHR forupdated viewMinimize manual errors and promote patientparticipationImprove patient understanding and simplify nextsteps with clear communication on secured email -lab tests, lab location, referred doctor, etc.SchedulesConsultReportsConsult History10 Mobile MUST DOs for Great Patient ExperienceAccording to the “Mobile Usage in the Medical Space” surveyconducted by AmericanEHR, physicians who have adopted an EHRperform 11.2 activities per week on their smartphone.Copyright © Boston Technology Corporation
  6. 6. Add Value to Point of Care with Mobility Solutions4Improve patient understanding with visual mobile solutions on tablets forspecialists to explain physiological processes, tests, expected results,error margin, etc.Healthcare providers in the U.S. will spend more than $4.4 billion on mobile point-of-care technologyin 2015, up from almost $2.8 billion in 2010, representing an annual growth rate of 9.9 percentSupport quality patient care by enabling video collaboration betweenphysicians and specialists for consensus on diagnosis and treatment planSave doctors’ time by enabling text and voice entry to update EHREnable dieticians, nurses, and therapists to check orders, keep track of specialneeds, and review test results on mobile during ward roundsAnnual growth rate9.9%2010123452.8 billion67892015123454.4 billion678910 Mobile MUST DOs for Great Patient ExperienceCopyright © Boston Technology Corporation
  7. 7. Streamline Hospital Workflow5Automate appointment scheduling by integrating EHR with HospitalInformation System (HIS)Reduce administrative workload and divert staff to patient careOptimally leverage medical specialists’ time for greater coverageof patientsStreamline hospital processes by enabling data transfer through simpleto use, single tap mobile solutionsIacross wards, front desk, nurses, doctors, and other approversMinimize resource wastage10 Mobile MUST DOs for Great Patient Experience17.4%24.2%58.4%A caregiver spends58.4% of his/hershift time indocumentationMiscellaneous Delivering Patient CareCopyright © Boston Technology Corporation
  8. 8. Optimize Hospital Administration6Enable hospital staff to work on the go – doctors, nurses, clinicians, frontdesk, ward staff, etc.Speed up patient release processes by enabling quick approvals on mobiledashboardsEnable instant alert mechanisms across departments duringemergenciesEnable 24x7 quality healthcare with mobile solutions that enable remote con-sultation and treatment in the absence of specialistsEnsure quick communication with Payer as required through mobile appsLdevelopment costsHere is why optimizing hospital administration is important!According to the AHA, in 2011 approximately 5,754 registered hospitals existedin the U.S., housing 942,000 hospital beds along with 36,915,331 admissions.By 2020, a shortage of 91,500 physicians is expected in the U.S.10 Mobile MUST DOs for Great Patient ExperienceCopyright © Boston Technology Corporation
  9. 9. Ensure Timely Patient Communication & Understanding7Push billing and operative procedure costdetails to patients via mobile dashboardsat front deskEnsure patient understanding by documentingexpected challenges, treatment risks, etc.in secured emails and using medical mobilesolutions for demonstrationsEnable real time updation of EHR by doctorsas they meet patients on roundsImplement mobile barcode methodology toensure accurate medication dosages topatients in wardsTrain and implement staff on risk assessment tools to verify patients state andchances of readmission10 Mobile MUST DOs for Great Patient Experience“An estimated 80% of serious medical errorsinvolve miscommunication between caregivers whenpatients are transferred or handed off.”Leah BinderLeapfrog Group President and CEOCopyright © Boston Technology Corporation
  10. 10. Improve Operative Performance & Outreach8Enable 24x7 effective healthcare through mobile solutions that enableremote consultations and surgical assistanceEnable mobile video conferencing tools to support collaborativediagnosis for accurate treatmentExtend the outreach of healthcare to remote and rural areas withremote mobile healthcare solutionsSupport surgical training modules on tablets for surgeons to view andparticipate in interactive medical proceduresAssist surgeons by displaying endoscopic camera views, echo images, etc., onmobile devices25201510052007 2008 2009 2010 2011 2012 2013 2014 2015 2016------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------$3.9 billion$8.9 billion$20.9 billionThe U.S. market for advanced patient monitoring systems10 Mobile MUST DOs for Great Patient ExperienceCopyright © Boston Technology Corporation
  11. 11. Reduce Patient Readmissions9Ensure patient understanding ofpost-operative and post-releaseinstructions through secured emailto patient and nominated familymembersEmpower patients with mobileaccess to EHREnable mobile calendar forpatients to review appointments,and automate appointment andprescription remindersEnable post-discharge video conference with doctor if neededSupport self-care by providing accredited health monitoring mobiledevices for patients to take homeReduce patient readmission rateFact75 percent of Medicare hospital readmissions (4.4 million patients)may be preventable, suggesting potential savings of up to $12 billionin annual Medicare spending.10 Mobile MUST DOs for Great Patient ExperienceCopyright © Boston Technology Corporation
  12. 12. Patient Survey & Preventive Care10Engage patients on mobile survey solutions posttreatment or post release to get their feedbackGather common family history on heart disease,high blood pressure, diabetes, arthritis and certaincancers, etc. and offer follow up treatmentreminders, nutritional services, exerciseinformation, etc. through mobile patient portalsCollect demographic data to address or drive awarenessof regional, ethnical or culture related medical issues10 Mobile MUST DOs for Great Patient Experience7 out of 10 deaths among Americans each year are from chronic diseases (suchas cancer and heart disease), and almost 1 out of every 2 adults has at leastone chronic illness, many of which are preventable.Did you know?Copyright © Boston Technology Corporation
  13. 13. Contact usBoston Technology33 Boston Post Road West, STE 160MarlboroughMA-01752USA sales:+1 781-583-1144fax: +1 508-519-9180email: info@boston-technology.com10 Mobile MUST DOs for Great Patient ExperienceCopyright © Boston Technology Corporation