Siebel Usage Collection

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Brief overview of Siebel Usage Tracking

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Siebel Usage Collection

  1. 1. Usage Collection
  2. 2. Agenda • What is it? • How To Enable it? • Review Results • Conclusion
  3. 3. What is it? • Business Service that generates XML- based output to show user time spent in Siebel
  4. 4. How to Enable It? • Set System Preference – User Tracking Enabled = TRUE – Other settings relate to log file, size etc – Set Logfile Format (W3C,XML,CSV)
  5. 5. How to Enable It? • Create Action Set to call the – Usage Tracking Service – Method Name “EventType=Runtime Event” • Create Runtime Event on Application.ViewActivated event to call Action Set
  6. 6. Review Results • Results include – Start and End Time (entry and exit) – User Id and IP Address
  7. 7. Conclusion • Usage Tracking in Siebel enables intelligent assessment of User behavior – Useful for monitoring User Adoption and Siebel Usage Patterns for performance and reliability testing • Oracle CRM On Demand makes similar data available to the Data Warehouse – Doing so in Siebel Enterprise is logical too

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