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On Demand Education Ltd CRM Cookbook Recipe 12 - Sales Opportunities on the Go


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Presentation to accompany the CRM Cookbook Recipe 12

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On Demand Education Ltd CRM Cookbook Recipe 12 - Sales Opportunities on the Go

  1. 1. CRM Cookbook<br />Recipe Twelve<br />
  2. 2. The Recipe<br />Provide GPS, Camera and Email functionality on the Blackberry to enable Personnel to report new Opportunities, new Issues to head office<br />
  3. 3. The Ingredients<br />Blackberry Plugin for Eclipse<br />Oracle CRM On Demand Outlook Email Integration<br />
  4. 4. Preparation<br />Download and Install the Blackberry Plugin for Eclipse<br />Register as a Blackberry Developer<br />Optionally, register (free) for Signing Keys to enable you to deploy your application on your Blackberry Device<br />Otherwise just use the Simulator<br />In Microsoft Outlook<br />Make sure the Outlook Email Integration for CRM On Demand is installed<br />
  5. 5. Part One<br />Create a New Blackberry Project in Eclipse<br />Create One Screen<br />Create Class<br />
  6. 6. Part One<br />Read the Samples on the Blackberry Developer Zone<br /><br />Camera Snapshot<br />GPS Sample Application<br />Send Media<br />
  7. 7. Part Two<br />Your Application will need to allow the user to Update their Location<br />
  8. 8. Part Two<br />Your Application will have to allow the user to take a Camera Photo<br />
  9. 9. Part Three<br />Your application will have to send an Email to a Company Address<br />For example, the sales administrator<br />
  10. 10. Part Four<br />From the GPS Example Application<br />
  11. 11. Part Four<br />Sending the Email<br />Comes from Sample Application<br />
  12. 12. Part Five<br />Customize the Email Body in your Blackberry Code to include a URL to Google Maps<br />Since you have retrieved the Longitude and Latitude from your GPS<br />
  13. 13. Part Six<br />In Outlook<br />Receive an Email, with the Photo Attached and the GPS Coordinates as a Google Maps URL<br />View the Location by clicking on the URL<br />View the Photo<br />
  14. 14. Part Seven<br />Use the Outlook Email Integration for CRM On Demand to upload the file as an attachment to a new To Do<br />Alternatively, customize the solution to pass through your own business logic or script<br />
  15. 15. Conclusion<br />We use Blackberry Plugin for Eclipse to develop simple applications that leverage the GPS, Camera and Email features of the device<br />We use Outlook and the Outlook Email Integration for CRM On Demand to view and upload the result<br />
  16. 16. Files<br />This Presentation on Slideshare and Scribd<br />Short Video<br />Extension possibilities<br />Location Tracking using a timed update of your GPS location via Email or other channel<br />