Buzzient and Siebel CRM

1,430 views

Published on

Published in: Technology, Business
1 Comment
2 Likes
Statistics
Notes
  • For Siebel CRM Online Training Register at http://www.todaycourses.com
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
No Downloads
Views
Total views
1,430
On SlideShare
0
From Embeds
0
Number of Embeds
5
Actions
Shares
0
Downloads
12
Comments
1
Likes
2
Embeds 0
No embeds

No notes for slide
  • Standard HTTP Business Service with no special handling for the API Call
  • Of course you may choose to have the processing of the JSON into XML performed in middleware or by an external service
  • You can use the retrieved data in whatever way makes sense for your business!
  • Buzzient and Siebel CRM

    1. 1. On Demand Education LtdBUZZIENT ENTERPRISE API
    2. 2. Buzzient Open API now online• http://developers.buzzient.com – Full Documentation of both the Data API and the Engagement API – Testing Console – Enrol to receive API Key (required for API calls)
    3. 3. Data API• List of Posts• Specific Posts (Post Id, Author, Source, Keyword, Filter) sorted by sentiment, date, limit...
    4. 4. Engagement API• List of Channels (authorised twitter, Facebook accounts)• Reply to a Post• Publish a Post – Includes Integration Entity for linking to CRM system
    5. 5. Siebel Workflow Example• Using EAI HTTP Transport – Calling the Buzzient Open API – Getting Posts – Requires API Key – Output received in JSON format – Processed and Inserted into Siebel CRM
    6. 6. EAI HTTP Transport• SendReceive Method – HTTPRequestTemplateURL – HTTPRequestMethod• Buzzient Open API responds with Output including status and timeout / end of data flags
    7. 7. Output of API is in JSON Format Convert to XML using Web Service or Business Service
    8. 8. Siebel Operation Extract data from PropertySet and insert into Siebel
    9. 9. Summary• Buzzient Open API makes integrating Buzzient and Siebel Enterprise CRM easy by allowing Business Automation Workflow to call the API through Standard Business Services• Processing the Response can allow developers to retrieve information and insert it into Siebel Enterprise CRM

    ×