Interaction 2013: Making Sense of your Intranet Landscape by Richard Hare

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How on-line collaboration failures triggered learning and how we can

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Interaction 2013: Making Sense of your Intranet Landscape by Richard Hare

  1. 1. Making Sense of Your Intranet Creative Commons Attribution-ShareAlike 3.0 Unported License @richardhare
  2. 2. Intranetters Creative Commons Attribution-ShareAlike 3.0 Unported License @richardhare Richard Hare Intranetters Creative Commons Attribution-ShareAlike 3.0 Unported License @richardhare Simon Hill Rod McLean “What if intranet managers met regularly to see and discuss intranets and share good practice?” http://groups.yahoo.com/group/intranetters/ @intranetters
  3. 3. Intranetters Creative Commons Attribution-ShareAlike 3.0 Unported License @richardhare Workshop: design to fail/anti-problem Creative Commons Attribution-ShareAlike 3.0 Unported License @richardhare “Worst practices: design an intranet to ensure failure”
  4. 4. Failing To Connect Creative Commons Attribution-ShareAlike 3.0 Unported License @richardhare 1997-2001 Lotus Notes Business tools: success! Ad hoc collaboration: failure... 2001-2005 KM/Intranet Operational: content management Tactical: technical fixes Strategic: simplified content management, usability, 2005-2011 Intranet Collaborative: communities, blogs, social network
  5. 5. Failing To Connect Creative Commons Attribution-ShareAlike 3.0 Unported License @richardhare@richardhare
  6. 6. Ensure your collaboration tool fails Creative Commons Attribution-ShareAlike 3.0 Unported License @richardhare@richardhare 1.Hide it 2.Don't promote it 3.Don't look for customers 4.Ignore opportunities to demonstrate use 5.Ignore usability, experience 6.Ignore user REAL PEOPLE 7.Put passwords and administration in the way 8.Build it separately from the rest of your intranet 9.Don't use standard tools 10.Insist on business case for all experiments 11.Enforce an approval process for all communities
  7. 7. Social tools need to be easy to use Creative Commons Attribution-ShareAlike 3.0 Unported License @richardhare@richardhare http://www.behaviormodel.org/
  8. 8. Making it easier Creative Commons Attribution-ShareAlike 3.0 Unported License @richardhare@richardhare
  9. 9. Using Cynefin Creative Commons Attribution-ShareAlike 3.0 Unported License @richardhare@richardhare
  10. 10. Using Cynefin Creative Commons Attribution-ShareAlike 3.0 Unported License @richardhare@richardhare
  11. 11. Using Cynefin Creative Commons Attribution-ShareAlike 3.0 Unported License @richardhare@richardhare
  12. 12. Using Cynefin Creative Commons Attribution-ShareAlike 3.0 Unported License @richardhare@richardhare
  13. 13. Using Cynefin Creative Commons Attribution-ShareAlike 3.0 Unported License @richardhare@richardhare
  14. 14. Using Cynefin Creative Commons Attribution-ShareAlike 3.0 Unported License @richardhare@richardhare
  15. 15. Using Cynefin Creative Commons Attribution-ShareAlike 3.0 Unported License @richardhare@richardhare
  16. 16. Sensemaking: Cynefin Creative Commons Attribution-ShareAlike 3.0 Unported License @richardhare@richardhare By Snowded (Own creation, own work) http://www.cognitive-edge.com [CC-BY-3.0 (http://creativecommons.org/licenses/by/3.0)], via Wikimedia Commons
  17. 17. Cynefin Creative Commons Attribution-ShareAlike 3.0 Unported License @richardhare@richardhare Simple Best practice Complicated Expertise, analysis Complex (and disorder) Design experiments to learn: - contradictory, ~80% failure rate – not just a pilot... Chaos Do something!
  18. 18. Cynefin Creative Commons Attribution-ShareAlike 3.0 Unported License @richardhare@richardhare 1.Sensemaking, not categorisation 2.Data comes first 3.Relationships between items are important 4.Output: shared understanding
  19. 19. Thank you Creative Commons Attribution-ShareAlike 3.0 Unported License @richardhare@richardhare @intranetters http://groups.yahoo.com/group/intranetters/ t: @richardhare e: richard@flareconsulting.com m: 07747 708119

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