Skyscraper Security Mgt.- Administration Mgt. Section 1 Part V

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  • Skyscraper Security Mgt.- Administration Mgt. Section 1 Part V

    1. 1. Skyscraper Security Mgt. Administration Mgt. Section 1 Part V
    2. 2. Skyscraper Security Mgt.High Rise Access Control Procedures By, Richard Garrity This presentation is proprietary information and can’t be copied or reproduced in any fashion without consent from the publisher owner.
    3. 3. Information Disclosure: Before we begin this comprehensive analysis of security administration mgt. it is important to note that any and all references to private business entities was while this instructor was employed with them, either directly or indirectly. All documents and reports illustrated were authored solely by Richard Garrity during that course of employment. Nothing sensitive or confidential has been disclosed.
    4. 4. Skyscraper Security Mgt. Purpose and definition: The purpose of this training module is two pronged. The first section will address proper administrative mgt. practices that security supervisors, managers, and or directors can use to effectively document their security program. This section, although geared toward security mgt. is equally useful to front line security personnel.
    5. 5. This power point presentation will focus on 10 areas of discussion: 1. Daily Reports- Incident Reports 2. Security Night Memos 3. The daily officer duty check list 4. The Elevator Call button check list 5. The daily client re-cap summary 6. The building key inventory form 7. The OJT training check list 8. Monthly client admin reports 9. Fire life safety check off forms 10. Backing up vital documents
    6. 6. Sydney, Australia skyline
    7. 7. Sydney, Australia skyline
    8. 8. Tampa, Florida skyline
    9. 9. Chicago, Illinois skyline
    10. 10. Chicago, Illinois skyline
    11. 11. Sears Tower exterior sky deck
    12. 12. Sears Tower exterior sky deck
    13. 13. Minneapolis, Minnesota skyline
    14. 14. Wilshire Grand, Los Angeles, CA.
    15. 15. The Center for Life Science
    16. 16. 16 ““He who wishes to be obeyed,He who wishes to be obeyed, must know how to command”must know how to command”
    17. 17. 17 Security Administration Mgt.Security Administration Mgt.
    18. 18. 18 Documenting your operation:Documenting your operation:
    19. 19. Documentation: Security personnel and security managers are expected to complete various forms of documentation through their daily duties. These forms & procedures “tell us” exactly what happened during any given 24 hour period. Some of these forms may seem repetitive, but in the event of a major incident, they are vital.
    20. 20. Documentation: How you document certain activities, events, and incidents is critical to your security operation. Client property managers demand and require that recorded events & activities are accurate, legible, informative, and useful in the event there is some sort of legal action in the future. Your documenting what your eyes have seen.
    21. 21. Documentation: In many cases, daily reports and incident reports may become “legal documents” if used in future criminal prosecutions or civil actions in the court system. When your writing your daily reports, or an incident report, what you don’t know is that someday that very document maybe released and submitted as legal evidence.
    22. 22. Documentation: If a security document you have written is used in any type of court action, then you certainly want to make sure that it is accurate and well written. Because if it is sloppy and incorrect, then you only serve to embarrass yourself, the company, the client, and all the reputations attached to those individuals. There are various forms to help support your daily activities.
    23. 23. Documentation: Security personnel and especially security managers should take note of the following forms that can help better enhance your current security program. Some of these forms may already be in place. Some may need to be updated. Maybe some are not being used at all and ignored. If your not using any of these forms, then you should.
    24. 24. Documentation: Above all, these recommended forms are introduced to show how they should be correctly completed. It is easy for security management to point at forms and say “Ok, these need to be filled out everyday” and then just walk away.
    25. 25. Documentation: That is not how you manage people, you “train” your personnel on how to successfully complete the required forms and documentation. You do this until staff have no more questions on how to do it. To assume staff personnel can fill out a routine form is setting them up for failure.
    26. 26. 26 The Security Officer Daily Report:The Security Officer Daily Report:
    27. 27. Daily Activity Reports: Daily reports should contain all pertinent information that occurred on your shift. Cleaning activity, unsecured areas or doors, safety hazards, alarm events, patrol tours, requests for access etc. Additionally, all reports must signify the pass on of site keys, equipment, mag lites, and facility radios.
    28. 28. Daily Activity Reports: Daily reports shall be updated when needed or a specific event warrants it. That could be every 10 minutes, it could be every 30 minutes. However, nothing longer than 30 minutes for each entry is acceptable. Entries shall be neat, printed in blue or black ink, and have accurate times accordingly.
    29. 29. Daily Activity Reports: Daily activity reports and Incident Reports, wheather they are serious or routine incident reports, always, always need to contain the following key questions answered?
    30. 30. Daily Activity Reports: The WHO,The WHO, WHAT, WHEN,WHAT, WHEN, WHERE, andWHERE, and WHY?WHY?
    31. 31. 32 Questions demand Answers:Questions demand Answers:
    32. 32. 33 Example of anExample of an unacceptableunacceptable report:report:
    33. 33. 34 Example of anExample of an unacceptableunacceptable report:report:
    34. 34. 35 Example of anExample of an unacceptableunacceptable report:report:
    35. 35. 36 Example of anExample of an unacceptableunacceptable report:report:
    36. 36. 37 Example of anExample of an acceptable/ goodacceptable/ good reportreport::
    37. 37. 38 Example of an acceptable/ good reportExample of an acceptable/ good report:: Section 1 of daily reportSection 1 of daily report
    38. 38. 39 Example of an acceptable/ good reportExample of an acceptable/ good report:: Section 2 of daily reportSection 2 of daily report
    39. 39. 40 Example of an acceptable/ good reportExample of an acceptable/ good report:: Section 3 of daily reportSection 3 of daily report
    40. 40. 41 Example of anExample of an excellentexcellent report:report:
    41. 41. 42 Example of an excellent reportExample of an excellent report:: Section 1 of daily reportSection 1 of daily report
    42. 42. 43 Example of an excellent reportExample of an excellent report:: Section 2 of daily reportSection 2 of daily report
    43. 43. 44 Example of an excellent reportExample of an excellent report:: Section 3 of daily reportSection 3 of daily report
    44. 44. Incident Reports:
    45. 45. 46 SIR-SIR- Serious Incident ReportSerious Incident Report AnAn incident reportincident report should be filed whenevershould be filed whenever an unexpected event occurs thatan unexpected event occurs that disruptsdisrupts thethe normal operations of your building. A seriousnormal operations of your building. A serious incident report should be especially completedincident report should be especially completed in the event that there is an injury or loss ofin the event that there is an injury or loss of life. If you’re thelife. If you’re the oneone who discovers thewho discovers the incident, or you have been involved in theincident, or you have been involved in the situation leading up to it and know more aboutsituation leading up to it and know more about it than your fellow officers, then filling out anit than your fellow officers, then filling out an incident report is your responsibility.incident report is your responsibility.
    46. 46. 47 SIR-SIR- Serious Incident ReportSerious Incident Report You’re expected to complete anyYou’re expected to complete any incident reportincident report before the end of the shiftbefore the end of the shift during which the incident occurred orduring which the incident occurred or was discovered. It is said the generalwas discovered. It is said the general rule for serious incident reports to berule for serious incident reports to be completed is within 24 hours. That is acompleted is within 24 hours. That is a fallacy.fallacy. Any serious event that requiresAny serious event that requires an incident report shall be completed byan incident report shall be completed by the end of the shift, no exceptions.the end of the shift, no exceptions.
    47. 47. 48 SIR-SIR- Serious Incident ReportSerious Incident Report In determining what to include and what to omit, concentrate on the facts. Describe what you saw when you arrived on the scene or what you heard that led you to believe an incident had taken place. Put secondhand information in quotation marks, whether it comes from a colleague, visitor or witness, and clearly identify the source.
    48. 48. 49 SIR-SIR- Serious Incident ReportSerious Incident Report Also include the full names & phone numbers of those involved and of any witnesses, as well as any information you have about how, or if, they were affected. Add other relevant details, such as your immediate response which may include rendering assistance, calling for back-up, or how you may have stopped the incident from progressing worse.
    49. 49. 50 SIR-SIR- Serious Incident ReportSerious Incident Report Do not offer a prognosis (prediction), do not speculate about who may have caused the incident, draw conclusions or make assumptions about how the event unfolded, or suggest ways that similar occurrences could be prevented. That is not what incident reports are for. The number one rule in writing an incident report is, never document your “opinion” on any aspect of the report. Especially opinions that offer adverse “negativity”.
    50. 50. 51 SIR-SIR- Serious Incident ReportSerious Incident Report If your client manager or district office undertakes an investigation of the incident and you’re asked to speak to an insurance adjuster or attorney, be honest and factual. Fully disclosing what you know early on will help property mgt. decide how to handle any potential legal consequences. It also preserves your testimony if you’re ever called on to appear in court proceedings.
    51. 51. 52 SIR-SIR- Serious Incident ReportSerious Incident Report NEVER speak or make any statements to external private investigators, insurance adjusters, attorneys, or anybody else that is not directly associated with your client managers or branch office. If approached by such entities, decline comment and notify your supervisor!
    52. 52. 53 SIR-SIR- Serious Incident ReportSerious Incident Report NEVER release or hand out any copy of a facility incident report, even to a building tenant representative. No matter how much pressure you may receive, the only person authorized to release any security documents is…the property manager & their associates.
    53. 53. 54 SIR-SIR- Submitting your report:Submitting your report: Shift Leads, Security Supervisors, Security Managers, and or Corporate Security Directors shall never submit a serious incident report to either the client or branch mgt. until it has been thoroughly and meticulously reviewed for accuracy, facts, and proper spelling.
    54. 54. 55 SIR-SIR- Submitting your report:Submitting your report: In addition, if staff personnel submit an incident report that is clearly unacceptable, and that staff member is unable to produce anything significantly better, then security management will re-write the report to reflect the stated written facts from original report and basically clean it up so that it is presentable.
    55. 55. 56 SIR-SIR- Submitting your report:Submitting your report: The security staff officer who wrote the original incident report will review the enhanced version and insure it is accurate and reflects his or her own interpretation of what happened. If the officer agrees with what has been re-written, they will sign said report and it will become an official site document.
    56. 56. 57 SIR-SIR- Serious Incident ReportsSerious Incident Reports If your current high rise security program is not generating at least 3- 5 incident reports a week, then you are not properly documenting serious or harmful conditions within your facility. There is no way a high rise building can be that serene and free of the hazards we have detailed.
    57. 57. 58 SIR-SIR- Serious Incident ReportSerious Incident Report Sometimes, security personnel are not exactly sure on what constitutes a routine or serious incident report. I find that claim legitimate especially if they are relatively new to the program. To counter that, we will detail what generally constitutes an IR. They are as follows, but not limited to…
    58. 58. 59 What may constitute an IR:What may constitute an IR: 1. Any type of personal injury 2. Any type of fire alarm activation 3. “Trouble alerts” (fire panel) 4. Any building intrusions 5. Access control breaches 6. Vandalism or graffiti 7. Mechanical malfunctions 8. Power outages/ natural disasters
    59. 59. 60 What may constitute an IR:What may constitute an IR: 9. Elevator down or entrapment 10. Recovered property (wallets etc.) 11. Police or Federal agents on site, no matter what the reason maybe 12. Missing keys, especially a GM 13. Medical emergencies/ bomb threats, or suspicious packages 14. Secondary containment violations
    60. 60. 61 What may constitute an IR:What may constitute an IR: 15. Any physical violence 16. Any towed motor vehicle 17. Any major water leaks 18. Any clear fire hazards 19. Any evident safety hazards 20. Burnt emergency “Exit” signs 21. Any type of sexual assault 22. Personnel who are insubordinate
    61. 61. 62 What may constitute an IR:What may constitute an IR: 23. Verbal threats of violence 24. Tenants who violate site policy 25. Damaged site equipment 26. Missing site equipment 27. Incidents with Property Manager 28. Former employees on site 29. Violation of restraining orders 30. ANY suspicious activities
    62. 62. 63 Properly documenting information:Properly documenting information:
    63. 63. 64 Properly documenting information:Properly documenting information:
    64. 64. 65 Workplace Accident Response:Workplace Accident Response:
    65. 65. 66 Workplace Accident Response:Workplace Accident Response: All incident investigations of workplace accidents must be conducted by the supervisor or manager for the area or facility where the accident occurred. All incident investigations must be initiated the day of the accident, if not, immediately thereafter.
    66. 66. 67 Workplace Accident Response:Workplace Accident Response: Accident investigation follow up must be monitored by a member of senior mgt. That would involve either the client property team or the senior district mgt. Or both. This is to insure that the investigation, facts, and report is accurately compiled & recorded.
    67. 67. 68 Workplace Accident Response:Workplace Accident Response: Any serious or even moderate injury must be reported to client mgt. and district mgt. within 1 hour of the incident transpiring. District Mgt. if an employee is injured, must report the incident and have a thorough incident report completed and notify the insurance carrier within 24 hours at the latest.
    68. 68. 69 Workplace Accident Response:Workplace Accident Response: OSHA requires all employers to maintain records of injuries in each establishment as they occur. It is recommended that the OSHA 300 log is utilized for this purpose. Entries of recordable injuries must be made within 5 working days and must be saved for 5 years.
    69. 69. 70 Workplace Accident Response:Workplace Accident Response: Federal OSHA guidelines require that all employers report any incident involving the following situations to a local OSHA office within 8 hours without delay:
    70. 70. 71 Workplace Accident Response:Workplace Accident Response: 1. The death of any employee from a work related incident. 2. The inpatient hospitalization of 3 or more employees as a result of a work related incident/ accident. 3. All fatal heart attacks occurring in the workplace
    71. 71. 72 Workplace Accident Response:Workplace Accident Response: Bloodborne pathogens: OSHA 300 log entries will only be made and recorded in a case or cases, of a confirmed exposure incident. It must be confirmed via written documentation by a licensed medical physician.
    72. 72. 73 The OSHA 300 Log:The OSHA 300 Log:
    73. 73. 74 Monthly IR compilation reports:Monthly IR compilation reports:
    74. 74. Security management personnel should submit on a monthly basis, a compilation of all site incident reports to the property management team during their weekly or monthly operations meeting. The report should be detailed and precise, yet simple. The report should be created in either an Excel or matrix type format using Microsoft word. Monthly IR trackers will include any incident that is open or not fully investigated to it’s completion. Monthly IR Tracking Forms:
    75. 75. In addition, if there are ongoing patterns of repeat incidents, like a rash of missing property (thefts) in various locations of the complex, then a separate tracking matrix should be created to show the dates and pattern of the missing property. Monthly IR Tracking Forms:
    76. 76. The monthly IR tracker should highlight particular incidents that were of a serious nature. Red for fire alarm type incidents, yellow for mechanical or elevator malfunctions/ entrapments, green for safety hazards, etc. Not every incident box needs a color code. You determine which incident was serious enough to warrant Monthly IR Tracker:
    77. 77. 78 Monthly IR compilation reports:Monthly IR compilation reports:
    78. 78. 79 Monthly IR compilation reports:Monthly IR compilation reports:
    79. 79. The Security Night Memo:
    80. 80. The Security Night Memo serves as direct information passed down from the property management team and the security manager. It is not the traditional “Pass On” format used by security personnel. This is vital information from the management team to inform staff of site updates, contractors coming on site after hours, fire alarm panel updates, tenant approvals, access card level upgrades, special events, etc. The night memo is a critical tool to communicate with security staff members to effectively coordinate when business is done for the day.
    81. 81. 82 The Security Night Memo:
    82. 82. 83 The Security Night Memo:
    83. 83. 84 The Security Night Memo:
    84. 84. The daily duty checklist:
    85. 85. The daily duty checklist is a great administrative tool for your security program. It serves 2 major operational objectives:
    86. 86. 1. It holds the individual security officer to be held accountable if certain duties are not completed. Simply, they have to check Yes or No, therefore you can’t fudge the truth if a procedure was not followed precisely or correctly. 2. It also reminds personnel of what needs to be completed
    87. 87. The daily duty checklist:
    88. 88. The daily duty checklist:
    89. 89. 90 Elevator Call Button Checklist:Elevator Call Button Checklist:
    90. 90. Elevator Call ButtonElevator Call Button Checklist:Checklist: The site elevatorThe site elevator call button checklistcall button checklist is used to check the normal operationis used to check the normal operation of all elevators. This safety check toof all elevators. This safety check to be completed every month,be completed every month, specifically tests to make sure thespecifically tests to make sure the following are working:following are working: 1.1. The call buttons light up.The call buttons light up. 2.2. The emergency phone connects toThe emergency phone connects to thethe contractedcontracted operatoroperator 3.3. The emergencyThe emergency STOPSTOP button worksbutton works
    91. 91. 92 Elevator Call Button Checklist:Elevator Call Button Checklist:
    92. 92. The Client Daily Re-cap:
    93. 93. The Client Daily Re-cap: The client dailyThe client daily re-capre-cap form isform is filled out by the securityfilled out by the security manager every morning and ismanager every morning and is based onbased on informationinformation providedprovided by security personnel during theby security personnel during the previous 16-24 hours. The formprevious 16-24 hours. The form is basically ais basically a short versionshort version ofof critical events, like majorcritical events, like major incidents on the property,incidents on the property, elevator malfunctions, or police/elevator malfunctions, or police/ fire activity.fire activity.
    94. 94. The Client Daily Re-cap: It is aIt is a condensed summarycondensed summary to make the propertyto make the property manager fully advised onmanager fully advised on matters they need to knowmatters they need to know about immediately but whoabout immediately but who may not have adequate timemay not have adequate time to review the daily reports orto review the daily reports or incident reports when firstincident reports when first coming in the morning.coming in the morning.
    95. 95. The Client Daily Re-cap: Security managersSecurity managers and orand or supervisors should havesupervisors should have the document on thethe document on the client’sclient’s computer or oncomputer or on their desktheir desk beforebefore theirtheir Property Manager arrivesProperty Manager arrives in the AM.in the AM.
    96. 96. 97 The Client Daily Re-cap:
    97. 97. 98 The Client Daily Re-cap:
    98. 98. 99 The Client Daily Re-cap:
    99. 99. The Key Inventory Form:
    100. 100. The Key Inventory Form: One of the most important accessOne of the most important access control measures corporatecontrol measures corporate security personnel endeavour issecurity personnel endeavour is buildingbuilding key controlkey control andand inventory.inventory. It is required that allIt is required that all personnel involved with buildingpersonnel involved with building keys to abide by the key inventorykeys to abide by the key inventory check off sheet.check off sheet. Shift reliefShift relief personnel must complete theirpersonnel must complete their key inventorykey inventory beforebefore the off goingthe off going personnel leave the site.personnel leave the site.
    101. 101. The Key Inventory Form: Equally, security managers andEqually, security managers and supervisors need to monitor,supervisors need to monitor, check, and enforce that thischeck, and enforce that this procedure is being adhered tooprocedure is being adhered too with no deviation from standardwith no deviation from standard policy. If personnel continually failpolicy. If personnel continually fail to complete the key inventoryto complete the key inventory sheet, they must be dealt with in asheet, they must be dealt with in a manor that involves eithermanor that involves either (1) CORRECTING the OVERSIGHT(1) CORRECTING the OVERSIGHT oror (2) TERMINATING said personnel.(2) TERMINATING said personnel.
    102. 102. 103 The Key Inventory Form:
    103. 103. 104 The Key Inventory Form:
    104. 104. Fire Life Safety Form:
    105. 105. Fire Life Safety Form: The fire life safety check off form should be introduced into your current security operations. It is an administrative tool similar to the other recommended shift forms we have outlined here today. This form and proper documentation of therein could very well save lives if hazards have not been detected by other building personnel.
    106. 106. Fire Life Safety Form: The fire life safety check off form should be completed at least once a week, preferably on the evening or overnight shifts by either a designated security officer or the shift supervisor. The form can be submitted to site security mgt. at anytime he or she feels they have detected various life safety hazards that building property mgt. should be aware of.
    107. 107. 108 Fire Life Safety Form:
    108. 108. 109 Fire Life Safety Form:
    109. 109. On the job training- OJT P a g e 1
    110. 110. On the job training- OJT It is said that in just about anyIt is said that in just about any job, career, or industry that youjob, career, or industry that you are employed,are employed, trainingtraining is theis the number one prerequisite tonumber one prerequisite to achieving success. Beingachieving success. Being properly trained on all facets ofproperly trained on all facets of the site security program isthe site security program is mandatory if we want to run amandatory if we want to run a TeamTeam that is proven in it’sthat is proven in it’s commitment to deliver unmatchedcommitment to deliver unmatched excellence.excellence.
    111. 111. On the job training- OJT To achieve the excellence in ourTo achieve the excellence in our personnel we desire, everythingpersonnel we desire, everything originates from theoriginates from the initial traininginitial training a security officer has had. Ita security officer has had. It resonatesresonates with them for thewith them for the duration of their career andduration of their career and always stays with them. Trainingalways stays with them. Training is likeis like first impressions,first impressions, it isit is something they have notsomething they have not experienced before. If you deliverexperienced before. If you deliver poor training, expect poor results.poor training, expect poor results.
    112. 112. On the job training- OJT Security managers andSecurity managers and supervisory staff should notsupervisory staff should not deploydeploy any new personnel untilany new personnel until the following criteria have beenthe following criteria have been thoroughly reviewed andthoroughly reviewed and discussed with acute detail. If andiscussed with acute detail. If an officer has completely understoodofficer has completely understood thethe OJT check listOJT check list and has signedand has signed off on such, then there should beoff on such, then there should be no claims later on down the roadno claims later on down the road thatthat “they didn’t know that”.“they didn’t know that”.
    113. 113. 114 The OJT Check List:
    114. 114. 115 The OJT Check List:
    115. 115. On the job training- OJT P a g e 2
    116. 116. 117 The OJT Check List:
    117. 117. 118 The OJT Check List:
    118. 118. On the job training- OJT P a g e 3
    119. 119. 120 The OJT Check List:
    120. 120. 121 The OJT Check List:
    121. 121. The monthly client report:
    122. 122. The client monthly administrative report is probably one of the most important reports you will generate for your property management team. It basically tells them everything you have been doing for that period. Acute detail and precise, accurate data are essential to submitting this informative summary. Monthly client reports can be generated in different formats, but Word is preferred as there is just as much description data as numerical data. Client Monthly Reports:
    123. 123. Monthly client reports should be submitted on the 1st of the month or at your first weekly operations meeting. Copies of these reports should be submitted to the branch or district manager as well. Monthly reports should contain all phases of your administrative program, training, etc. These reports should not contain references to financials, billing, or base building total hours. That is for your quarterly report that we will discuss later. The next few slides will illustrate what should be (generally) in the monthly report. Client Monthly Reports:
    124. 124. 125 Monthly Client Reports:Monthly Client Reports:
    125. 125. 126 Monthly Client Reports:Monthly Client Reports:
    126. 126. 127 Monthly Client Reports:Monthly Client Reports:
    127. 127. 128 Monthly Client Reports:Monthly Client Reports:
    128. 128. 129 Monthly Client Reports:Monthly Client Reports:
    129. 129. 130 Monthly Client Reports:Monthly Client Reports:
    130. 130. 131 Security managers should introduce clientSecurity managers should introduce client monthly reports to their program if they do notmonthly reports to their program if they do not have one current. It benefits you and the client.have one current. It benefits you and the client.
    131. 131. 132 Flash drive- Protecting valuable data:Flash drive- Protecting valuable data:
    132. 132. Security Directors, Managers, and or site supervisors should save all pertinent computer data compiled from your site operation to a removable flash drive that has been properly formatted before data transfer is executed. Saving this invaluable, confidential, and sensitive information is especially critical if your system crashes or you do not back up your files daily, to the cloud. Saving data to a flash drive should be updated every week. Flash drive- Protecting valuable data:
    133. 133. Cloning important site files should consist of at least these documents: 1.Your updated Site Operations/ Procedures Manual 2.Incident Reports- Daily Reports 3.Client/ Employee Contact Info 4.Security Services Contract 5.Night Memos- Pass On documents 6.Site memos/ training trackers 7.Yearly employee evaluations 8.Budget income reports/ billing 9.Employee files if applicable Flash drive- Protecting valuable data:
    134. 134. If your site operations computer automatically backs up your valuable files daily to a separate storage unit, that is conveniently beneficial. However, regardless if your computer backs up your data, it is essential that all pertinent files & documents are saved independently to a dedicated, secure separate hard- drive to insure the data is never ever lost or compromised. Flash drive- Protecting valuable data:
    135. 135. This independent data storage unit (flash drive) must also be kept in a locked & secure area with only your direct report knowing the exact location of said removable flash drive. The removable, updated flash drive can’t be copied in any fashion or manor and the flash drive can never be brought home or removed from the site property. If your computer crashes with all those vital documents not backed up, they are lost forever. What will you do then? Flash drive- Protecting valuable data:
    136. 136. 137 How do you demonstrateHow do you demonstrate you’re the best? Youyou’re the best? You proveprove itit
    137. 137. The art of leading & inspiring:
    138. 138. 139 Anyone can do this.Anyone can do this. Anyone.Anyone.
    139. 139. 140 Not everyone canNot everyone can LeadLead like this-like this-
    140. 140. 141 Thank you for attendingThank you for attending today’s presentation~today’s presentation~

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