Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Where Does User Experience & Accessibility Meet?

217 views

Published on

It is very easy to lower the priority of, or forget about the user experience for People with Disabilities (PwD). Given that compliance typically dominates the focus of accessibility, where does user experience fit in?

In our experience, code reviews and human evaluation can bring to light a number of accessibility concerns with a digital asset. However, only by working with PwD participants, to have them try to accomplish core tasks with these assets, can we uncover issues related to their mental model of how it should work, interaction design, etc.

During this session, we will review our approach as well as highlight case study examples. In addition, we will be offering session attendees an opportunity to work hands-on with assistive technology.

Published in: Design
  • Be the first to comment

  • Be the first to like this

Where Does User Experience & Accessibility Meet?

  1. 1. WHERE DOES UX AND ACCESSIBILITY MEET? CHICAGO DIGITAL ACCESSIBILITY & INCLUSIVE DESIGN MEET UP CHICAGO DESIGN & USER RESEARCH MEET UP 10.27.2016
  2. 2. ABOUT ME
  3. 3. WHY ACCESSIBILITY?
  4. 4. US PRIVATE SECTOR ACCESSIBILITY LAW DOJ VS. PEAPOD, SETTLEMENT (2014) ▸ Title III of the ADA prohibits “discrimination on the basis of disability in the full and equal enjoyment of the goods, services, facilities, privileges, advantages, and accommodations of any place of public accommodation....”
  5. 5. LAW, CONT. SETTLEMENT: WEB & MOBILE APPS ▸ Make sites and apps conform to WCAG 2.0 AA and require third-party content providers to do the same ▸ Solicit feedback from customers with disabilities ▸ Contract for and perform a third- party evaluation and consultation ▸ Perform regular automated conformance testing ▸ Train current staff and make training part of new employee on boarding ▸ Fix identified issues within 30 days
  6. 6. ADA WCAG SECTION 508
  7. 7. HOW TO RESPOND?
  8. 8. TYPICAL ENGAGEMENT ▸Code Scan ▸Human Evaluation
  9. 9. IS THAT ALL WE CAN DO?
  10. 10. VALUE?
  11. 11. LOGISTICS
  12. 12. ADVANTAGES DISADVANTAGES TESTING @ HOME OR WORK?
  13. 13. ADVANTAGES DISADVANTAGES TESTING @ FORMAL LAB SETTING
  14. 14. HOW IS THIS DIFFERENT FROM TYPICAL USABILITY TESTING? ▸Smaller Scope / Slower Pace ▸Moving from A to B ▸Service Animals
  15. 15. FINDING PARTICIPANTS ▸Local NFB Chapters ▸SIGS ▸Universities
  16. 16. EXAMPLE VIDEO
  17. 17. ▸Usability Testing with PwD highlights issues that are difficult to uncover any other way. CONCLUSION ▸Focus on Accessibility Improves User Experience ▸Often comes down to compliance vs. delight….
  18. 18. “ACCESSIBILITY IS USABILITY UNDER A MAGNIFYING GLASS.” — LÉONIE WATSON, SENIOR ACCESSIBILITY ENGINEER, THE PACIELLO GROUP
  19. 19. QUESTIONS?
  20. 20. CONTACT ▸ email: richard@improvedusabilty.com ▸ twitter: @richarddouglass ▸ phone: 614.284.5120
  21. 21. IOS & ANDROID RESOURCES ▸ iOS Native ▸ Accessibility Programming Guide for iOS - Apple Developer ▸ UIAccessibility Protocol Reference – Apple Developer ▸ iOS Accessibility - Video and materials from WWDC 2015 ▸ Android ▸ Accessibility - Usability - Google material design guidelines ▸ Making Applications Accessible | Android Developers ▸ Inclusive design and testing: Making your app accessible - Google I/O 2016

×