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RICHARD CHEN
MBA / CCIE # 26027 (Routing / Switching)
Phone – 860-729-5709
Email – rchen75@rogers.com
EXECUTIVE PROFILE
 Senior IT leader with over 20 plus years of experience in design, implementation and optimization of
complex, highly secure, fault tolerant environments.
 Expert in the design and deliveryof cost-effective,high-performance technology solutions in support of
rapid international growth with budget responsibilities.
 Skilled in all phasesof the project life cycle, from initial feasibility analysis and conceptual design through
implementation and enhancement.
 Customer-centricwith the ability to initiate profitable alliances with global vendors and suppliers.A
compassionate leader who builds, motivates and mentors technical and business teams.
 Adept at analyzing business requirements and crafting technical solutions which are scalable,
manageable and robust. Proficient response in a crisis situation as well as in day-to-day operations
and ability to learn and incorporate newskills quickly.
 Identify and evaluate organization's IT solution requirements by gathering business and technical
information and present solution to key stakeholder. Provide various business case and
technological solutions, and communicate their complex technology functions to prospective
customers.
 Proven ability to assemble and mobilize project teams, building consensus among multidisciplinary
technical teams in the rapid development and implementation of technical solutions.

CORE COMPETENCIES
 Global Technical Delivery & Data Center Operations
o Service Desk
o Operations
o Infrastructure(Mainframe/Server/Storage/Database/Network)
o SLA/SLO
o Process Development/Optimization
o Data Center Build / Moves (Colo and Cloud)
 Application Development & Maintenance
 Global Outsourcing / Vendor Management
 Financial & Service Level Management
 Audit & Regulatory Compliance
 Strategic & Operational Technology Planning
 IT Infrastructure Design & Implementation
 New Technologies & Enterprise Architectures
 Global Voice/Data Telecommunications
 People Management/Development
 Contract Negotiation/Proposal/RFP
WORK EXPERIENCE
DIMENSION DATA AMERICAS, Charlotte, NC August 2013 – Present
Technical Delivery Executive
Responsibilities
 Architecture, strategy, execution, and management of overall IT infrastructure for ITO client.
 Overseeing teams supporting some of the most complex solutionsusing the latest technologyin Cisco,
Microsoft, EMC and VMWare technologies.
 Work with engineers, and directing networks development processes and Vendor Management.
 Working on financial budgets, researching new products, identifying market opportunities, and taking
the lead to improve the company's IT processes.
Key Achievements
Lead technical transition and steadystate delivery ofDimensions Data’s largestITO (IT Outsourcing) client. Help
build a steady state account and deliveryteam which has developed credibility and relationship with a global
client base. Overseeing the buildout of regional data centers including private cloud MCP connected via a global
MPLS network. Manage scope of contract includes buildout ofa centralized virtualized datacenter with remote
virtualized datacentersproviding geographicsupportto a global manufacturing concern,End User Computing
supportin including desktop/deskside management, Service Desk/Helpdesksupportand networking/voice/data
support. Own direct responsibility for Customer Satisfaction, P&L, Customer Relationship Management,Revenue
Generation and Vendor Management.
UNITED TECHNOLOGIES CORPORATION, Hartford, CT August 2009 – August 2013
Technical Architect – Networks, Voice & Video
Responsibilities
 Architecture/designed and manage some of the most complex solutions using the latest technology in
Cisco and Microsoft Unified Communications technologies.
 Helping business units from engineering level to senior executives by making technical presentations,
answering technical questions and managing proof of concept projects.
 Complete business and technical assessment of emerging technologies; recommend and seek
financial approval from the Innovative council to implement solutions. Attended direct customer
meetings and present at the CIO council meetings to manage ongoing relationship between network
services and the different business units.
 Perform product demonstrations and support targeted opportunities.
 Work closely with customers on the technical requirements to provide technical solutions – Identify
requirements, including technical details sufficient for product definition.
 Monitor vendor contract compliance for all network service levels and that the supplier is providing
services that meet the business needs.
 Assess managing department network budget for various project and initiatives.
 Assess UTC’s current network environment and formulate strategies to address streamlining
business operation functions and retained IT infrastructure management.
 Research industry trends and investigate emerging technologies recommending high performance,
cost effective opportunities to meet business requirements.
 Manage vendors and interns in all major network implementations at UTC.
Key Achievements
 Project lead for deploying video conferencing services using Cisco Telepresence/Tandberg
infrastructure at UTC.
 Overall PM for implementing and deploy Cisco VoIP services at UTC using Cisco Unified
Communication Manager and Cisco Unity Connection.
 PM for implementing Guest Wireless services using Cisco NAC technology.
 PM for LAN and WAN hardware refresh initiatives at UTC.
 Migrated 350+ locations from AT&T IP enabled Frame/ATM MPLS sites to AVPN MPLS service.
UNITED TECHNOLOGIES CORPORATION, Hartford, CT Jan. 2002 – July 2009
Network Architect
Responsibilities
 Plan, implement and manage network designs for business units in the support of network
expansion, restructuring, newapplication deployment and network optimization.
 Support and maintain all VPN hub locations to meet business requirements and expand to new
geographical areas, if needed.
 Manage IT Infrastructure projects and services to meet business unit requirements, application
deployments and expand to new geographies, including acquisitions and divestures.
 Created High Level Design for redundant Primary and Backup Datacenters.
 Work with Pre Sales team to present Cisco best practices, customized solutions and implementation
project plans to business units.
Key Achievements
 Implemented a global MPLS WAN solution using BGP as the Provider Peering Protocol and EIGRP
as IGP. The MPLS network consists of 6 different global VPN clouds (one for each business unit)
across three major MPLS providers. Proper QOS measures were implemented to guarantee
compliance of Network Bandwidth usage policy and security policy.
 Design and implement disaster recovery procedures for enterprise network including 5 data centers
globally.
 Designed and implemented site to site IPSEC VPN solution consisting of Cisco 3030 concentrator to
provide network connectivity to corporate network.
ACADEMIC QUALIFICATIONS
University of Connecticut – Hartford, CT Sept 2005 – June 2007
 Masters of Business Administration. Finance and Management
University of Toronto – Ontario, Canada Sept 1999 – April 2001
 Masters of Engineering, Networks and Data Communications
NED University - Karachi, Pakistan June 1995 – July 1999
 Bachelors of Computer Systems
CERTIFICATIONS
CCIE Cisco Certified Internetwork Expert (Routing & Switching)
CCNP Cisco Certified Network Professional
CCNA Cisco Certified Network Associate
ITILv3 Information Technology Infrastructure Library
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RichardChen_resume_Full

  • 1. RICHARD CHEN MBA / CCIE # 26027 (Routing / Switching) Phone – 860-729-5709 Email – rchen75@rogers.com EXECUTIVE PROFILE  Senior IT leader with over 20 plus years of experience in design, implementation and optimization of complex, highly secure, fault tolerant environments.  Expert in the design and deliveryof cost-effective,high-performance technology solutions in support of rapid international growth with budget responsibilities.  Skilled in all phasesof the project life cycle, from initial feasibility analysis and conceptual design through implementation and enhancement.  Customer-centricwith the ability to initiate profitable alliances with global vendors and suppliers.A compassionate leader who builds, motivates and mentors technical and business teams.  Adept at analyzing business requirements and crafting technical solutions which are scalable, manageable and robust. Proficient response in a crisis situation as well as in day-to-day operations and ability to learn and incorporate newskills quickly.  Identify and evaluate organization's IT solution requirements by gathering business and technical information and present solution to key stakeholder. Provide various business case and technological solutions, and communicate their complex technology functions to prospective customers.  Proven ability to assemble and mobilize project teams, building consensus among multidisciplinary technical teams in the rapid development and implementation of technical solutions.  CORE COMPETENCIES  Global Technical Delivery & Data Center Operations o Service Desk o Operations o Infrastructure(Mainframe/Server/Storage/Database/Network) o SLA/SLO o Process Development/Optimization o Data Center Build / Moves (Colo and Cloud)  Application Development & Maintenance  Global Outsourcing / Vendor Management  Financial & Service Level Management  Audit & Regulatory Compliance  Strategic & Operational Technology Planning  IT Infrastructure Design & Implementation  New Technologies & Enterprise Architectures  Global Voice/Data Telecommunications  People Management/Development  Contract Negotiation/Proposal/RFP
  • 2. WORK EXPERIENCE DIMENSION DATA AMERICAS, Charlotte, NC August 2013 – Present Technical Delivery Executive Responsibilities  Architecture, strategy, execution, and management of overall IT infrastructure for ITO client.  Overseeing teams supporting some of the most complex solutionsusing the latest technologyin Cisco, Microsoft, EMC and VMWare technologies.  Work with engineers, and directing networks development processes and Vendor Management.  Working on financial budgets, researching new products, identifying market opportunities, and taking the lead to improve the company's IT processes. Key Achievements Lead technical transition and steadystate delivery ofDimensions Data’s largestITO (IT Outsourcing) client. Help build a steady state account and deliveryteam which has developed credibility and relationship with a global client base. Overseeing the buildout of regional data centers including private cloud MCP connected via a global MPLS network. Manage scope of contract includes buildout ofa centralized virtualized datacenter with remote virtualized datacentersproviding geographicsupportto a global manufacturing concern,End User Computing supportin including desktop/deskside management, Service Desk/Helpdesksupportand networking/voice/data support. Own direct responsibility for Customer Satisfaction, P&L, Customer Relationship Management,Revenue Generation and Vendor Management. UNITED TECHNOLOGIES CORPORATION, Hartford, CT August 2009 – August 2013 Technical Architect – Networks, Voice & Video Responsibilities  Architecture/designed and manage some of the most complex solutions using the latest technology in Cisco and Microsoft Unified Communications technologies.  Helping business units from engineering level to senior executives by making technical presentations, answering technical questions and managing proof of concept projects.  Complete business and technical assessment of emerging technologies; recommend and seek financial approval from the Innovative council to implement solutions. Attended direct customer meetings and present at the CIO council meetings to manage ongoing relationship between network services and the different business units.  Perform product demonstrations and support targeted opportunities.  Work closely with customers on the technical requirements to provide technical solutions – Identify requirements, including technical details sufficient for product definition.  Monitor vendor contract compliance for all network service levels and that the supplier is providing services that meet the business needs.  Assess managing department network budget for various project and initiatives.  Assess UTC’s current network environment and formulate strategies to address streamlining business operation functions and retained IT infrastructure management.  Research industry trends and investigate emerging technologies recommending high performance, cost effective opportunities to meet business requirements.  Manage vendors and interns in all major network implementations at UTC. Key Achievements  Project lead for deploying video conferencing services using Cisco Telepresence/Tandberg infrastructure at UTC.  Overall PM for implementing and deploy Cisco VoIP services at UTC using Cisco Unified Communication Manager and Cisco Unity Connection.  PM for implementing Guest Wireless services using Cisco NAC technology.  PM for LAN and WAN hardware refresh initiatives at UTC.  Migrated 350+ locations from AT&T IP enabled Frame/ATM MPLS sites to AVPN MPLS service.
  • 3. UNITED TECHNOLOGIES CORPORATION, Hartford, CT Jan. 2002 – July 2009 Network Architect Responsibilities  Plan, implement and manage network designs for business units in the support of network expansion, restructuring, newapplication deployment and network optimization.  Support and maintain all VPN hub locations to meet business requirements and expand to new geographical areas, if needed.  Manage IT Infrastructure projects and services to meet business unit requirements, application deployments and expand to new geographies, including acquisitions and divestures.  Created High Level Design for redundant Primary and Backup Datacenters.  Work with Pre Sales team to present Cisco best practices, customized solutions and implementation project plans to business units. Key Achievements  Implemented a global MPLS WAN solution using BGP as the Provider Peering Protocol and EIGRP as IGP. The MPLS network consists of 6 different global VPN clouds (one for each business unit) across three major MPLS providers. Proper QOS measures were implemented to guarantee compliance of Network Bandwidth usage policy and security policy.  Design and implement disaster recovery procedures for enterprise network including 5 data centers globally.  Designed and implemented site to site IPSEC VPN solution consisting of Cisco 3030 concentrator to provide network connectivity to corporate network. ACADEMIC QUALIFICATIONS University of Connecticut – Hartford, CT Sept 2005 – June 2007  Masters of Business Administration. Finance and Management University of Toronto – Ontario, Canada Sept 1999 – April 2001  Masters of Engineering, Networks and Data Communications NED University - Karachi, Pakistan June 1995 – July 1999  Bachelors of Computer Systems CERTIFICATIONS CCIE Cisco Certified Internetwork Expert (Routing & Switching) CCNP Cisco Certified Network Professional CCNA Cisco Certified Network Associate ITILv3 Information Technology Infrastructure Library