2010 – Year of the Cloud? Richard Britton
Background <ul><li>Me and my experiences… </li></ul><ul><li>Until recently - IT Director at one of the leading ISPs Easyne...
<ul><li>Is it the </li></ul><ul><li>Year of </li></ul><ul><li>The Cloud?   </li></ul>
Easynet Connect Cloud report – key stats <ul><li>Do you plan to use Cloud Computing within 5 years:  73% of respondents sa...
The Hype has been building…. (Source: Google Trends March 2010)
So let’s define ‘The Cloud’… <ul><li>There are three rough categories… </li></ul><ul><li>Infrastructure </li></ul><ul><li>...
I’m going to talk about… <ul><li>Infrastructure </li></ul><ul><li>A little bit </li></ul><ul><li>Applications  </li></ul><...
Case Study - Easynet Connect
Case Study - Easynet Connect <ul><li>Fast growth for over a decade </li></ul><ul><li>50 + systems and data sources grew or...
Replacing a legacy architecture…
SUPPORT SERVICE MANAGEMENT SALES & MARKETING Order Provisioning Product Mgt AR & Billing Customer Portal Partner  Portal S...
Case Study - Easynet Connect <ul><li>Implementation addressing all end to end business processes in 12 months </li></ul><u...
 
Cloud Computing – Why now, why 2010?
<ul><li>Convenience </li></ul>
Cloud has been offering convenience for a while <ul><li>First  consumer  cloud… </li></ul><ul><li>Then  enterprise  cloud…...
Collaboration: a few more details <ul><li>Examples of what is happening </li></ul><ul><ul><ul><li>Niche vendors creating p...
<ul><li>Value for  </li></ul><ul><li>Money </li></ul>
<ul><li>What are the threats? </li></ul><ul><ul><ul><li>Customers are expecting the same for less  </li></ul></ul></ul><ul...
<ul><li>What is my experience? </li></ul><ul><ul><ul><li>The basic building blocks are there, so Easynet Connect’s deploym...
Fast implementation and feature-rich <ul><li>Standardised & Simple </li></ul>
Standardisation: where 2010 is taking us <ul><li>The opportunity </li></ul><ul><ul><ul><li>A ready made IT roadmap; everyt...
Clouds should have great security and scalability <ul><li>Trust </li></ul>
Security: the considerations <ul><li>What are the risks? </li></ul><ul><ul><ul><li>Public clouds are a target for hacking ...
<ul><li>What is my experience? </li></ul><ul><ul><ul><li>Cloud security is a commercial issue before it is a technical one...
Cloud Conclusions <ul><li>Yes, 2010 is the year of the Cloud. The technology, economics and interest are all ready for it....
<ul><li>Any Questions? </li></ul>
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BCS (CMA) March 2010

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  • BCS (CMA) March 2010

    1. 1. 2010 – Year of the Cloud? Richard Britton
    2. 2. Background <ul><li>Me and my experiences… </li></ul><ul><li>Until recently - IT Director at one of the leading ISPs Easynet Connect </li></ul><ul><ul><ul><li>Quality connectivity & internet access for small to medium size businesses in the UK </li></ul></ul></ul><ul><ul><ul><li>Owning a network with 6030km of fibre and last mile access to over 70% of businesses in the UK </li></ul></ul></ul><ul><ul><ul><li>One of the largest networks in the UK and now with global reach </li></ul></ul></ul><ul><ul><ul><li>1200 local exchanges. Largest SDSL coverage in the UK, exceeding that of BT </li></ul></ul></ul><ul><ul><ul><li>Produced a Cloud Computing adoption report in 2008 & 2010 </li></ul></ul></ul><ul><li>Background in consultancy and business change </li></ul><ul><li>Implemented a programme of “Cloud” solutions to transform Easynet Connect’s systems </li></ul>
    3. 3. <ul><li>Is it the </li></ul><ul><li>Year of </li></ul><ul><li>The Cloud? </li></ul>
    4. 4. Easynet Connect Cloud report – key stats <ul><li>Do you plan to use Cloud Computing within 5 years: 73% of respondents said yes… </li></ul><ul><li>Do you plan to use Cloud Computing within 1 year: 37% of all respondents said yes… </li></ul><ul><li>Large SME (+50 employees) stats: </li></ul><ul><li>66% already use or plan to use the cloud in 2010 </li></ul>
    5. 5. The Hype has been building…. (Source: Google Trends March 2010)
    6. 6. So let’s define ‘The Cloud’… <ul><li>There are three rough categories… </li></ul><ul><li>Infrastructure </li></ul><ul><li>Servers now subdivided into virtual machines; they are no longer location specific or persistent </li></ul><ul><li>Applications </li></ul><ul><li>Software as a service; applications, web-based or not, are no longer come as a big chunk of software, they’re made up of a combination of electronic services </li></ul><ul><li>Periphery – the cloud meets the real world... </li></ul><ul><li>The User Interfaces are changing because there is no software to install and specific best of breed services are consumed on the go </li></ul>(Source: definition from economist.com Oct 2008)
    7. 7. I’m going to talk about… <ul><li>Infrastructure </li></ul><ul><li>A little bit </li></ul><ul><li>Applications </li></ul><ul><li>Quite a bit </li></ul><ul><li>Periphery – the cloud meets the real world... </li></ul><ul><li>I’ll touch on it </li></ul>
    8. 8. Case Study - Easynet Connect
    9. 9. Case Study - Easynet Connect <ul><li>Fast growth for over a decade </li></ul><ul><li>50 + systems and data sources grew organically and used to run business </li></ul><ul><li>Desire for rapid change low capital project; perfect for Enterprise Cloud Computing model </li></ul>
    10. 10. Replacing a legacy architecture…
    11. 11. SUPPORT SERVICE MANAGEMENT SALES & MARKETING Order Provisioning Product Mgt AR & Billing Customer Portal Partner Portal Salesforce API Cast Iron service bus
    12. 12. Case Study - Easynet Connect <ul><li>Implementation addressing all end to end business processes in 12 months </li></ul><ul><li>‘ Re-platformed’ business using Enterprise Cloud Computing </li></ul><ul><li>Improved book-to-bill times, better customer satisfaction seen with Net Promoter Score, Single View of the Customer </li></ul><ul><li>Able to focus purely on functional needs as technology taken care of – a rarity in technology centric projects </li></ul>
    13. 14. Cloud Computing – Why now, why 2010?
    14. 15. <ul><li>Convenience </li></ul>
    15. 16. Cloud has been offering convenience for a while <ul><li>First consumer cloud… </li></ul><ul><li>Then enterprise cloud… </li></ul><ul><li>Now the collaborative cloud… </li></ul>
    16. 17. Collaboration: a few more details <ul><li>Examples of what is happening </li></ul><ul><ul><ul><li>Niche vendors creating pre-integrated solutions to Enterprise Cloud Computing </li></ul></ul></ul><ul><ul><ul><ul><li>the Salesforce Appexchange, Netsuite SuiteBundler </li></ul></ul></ul></ul><ul><ul><ul><li>Cloud to cloud integration </li></ul></ul></ul><ul><ul><ul><ul><li>E.g. Google to Salesforce.com </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Enables Best of breed solutions possible with reduced integration </li></ul></ul></ul></ul><ul><ul><ul><li>Projects are shared within communities </li></ul></ul></ul><ul><ul><ul><ul><li>e.g. CastIron integration projects that link business applications are shared between licensees </li></ul></ul></ul></ul><ul><ul><ul><li>Product knowledge is being shared through communities such as twitter & facebook then aggregated back into business world through cloud integration </li></ul></ul></ul><ul><ul><ul><ul><li>Take a look at the Salesforce.com contact centre knowledge base integration to facebook / twitter </li></ul></ul></ul></ul><ul><ul><ul><li>Jobs are being advertised and expertise shared on LinkedIn </li></ul></ul></ul>
    17. 18. <ul><li>Value for </li></ul><ul><li>Money </li></ul>
    18. 19. <ul><li>What are the threats? </li></ul><ul><ul><ul><li>Customers are expecting the same for less </li></ul></ul></ul><ul><ul><ul><li>Staff cutbacks have left dangerous holes in the IT knowledge base of organisations </li></ul></ul></ul><ul><ul><ul><li>Asking for budget for another server just doesn’t cut it… </li></ul></ul></ul><ul><li>What is the reality? </li></ul><ul><ul><ul><li>Cloud is more than a cyclical-change in the IT market; the recession has become a catalyst for a new technology paradigm </li></ul></ul></ul><ul><ul><ul><li>Most major IT vendors are converging on the Cloud subscription model </li></ul></ul></ul><ul><ul><ul><li>The Cloud USP has a critical role in this market; no capital outlay, no infrastructure to scale and manage, control to incrementally decrease IT footprint as well as grow it </li></ul></ul></ul><ul><ul><ul><li>Deployment lead times are reduced so projects are cheaper </li></ul></ul></ul>Weak economy: the Cloud perspective
    19. 20. <ul><li>What is my experience? </li></ul><ul><ul><ul><li>The basic building blocks are there, so Easynet Connect’s deployment was faster </li></ul></ul></ul><ul><ul><ul><li>The capital outlay was less than it would have been historically; so the pay back in the business case is indeed faster </li></ul></ul></ul><ul><ul><ul><li>Sizing of the solution is straightforward; it will scale as needed </li></ul></ul></ul><ul><ul><ul><li>A weak economy is an opportunity for a spring clean, a chance to build support for programme of IT renewal with long term efficiency in the Cloud </li></ul></ul></ul>Weak economy: the Cloud perspective
    20. 21. Fast implementation and feature-rich <ul><li>Standardised & Simple </li></ul>
    21. 22. Standardisation: where 2010 is taking us <ul><li>The opportunity </li></ul><ul><ul><ul><li>A ready made IT roadmap; everything has been considered security, scaling, consistency, performance & availability, version control, programming language </li></ul></ul></ul><ul><li>Things to watch </li></ul><ul><ul><ul><li>Choosing a cloud is a decision point on the IT roadmap </li></ul></ul></ul><ul><ul><ul><li>The leading clouds all have different ‘flavours’; </li></ul></ul></ul><ul><ul><ul><ul><li>Google Apps is search optimised (python & big table) </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Salesforce is Customer relationship orientated </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Microsoft is versatile but it will continue the licensing arrangements… </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Amazon – low complexity and high volume </li></ul></ul></ul></ul>
    22. 23. Clouds should have great security and scalability <ul><li>Trust </li></ul>
    23. 24. Security: the considerations <ul><li>What are the risks? </li></ul><ul><ul><ul><li>Public clouds are a target for hacking </li></ul></ul></ul><ul><ul><ul><ul><li>‘ The’ Google hack </li></ul></ul></ul></ul><ul><ul><ul><li>Denial of service attacks have happened </li></ul></ul></ul><ul><ul><ul><ul><li>Alleged cause of AWS outage in July 2008 </li></ul></ul></ul></ul><ul><li>What is the reality? </li></ul><ul><ul><ul><li>Only large enterprises have a cohesive, holistic security policy with dedicated resourcing – others cannot afford it </li></ul></ul></ul><ul><ul><ul><li>Many businesses accept a degree of risk unless they are operating in a secure industry (FS, Defence etc) </li></ul></ul></ul><ul><ul><ul><li>But this could happen to your ‘private cloud’ hosting provider… </li></ul></ul></ul>
    24. 25. <ul><li>What is my experience? </li></ul><ul><ul><ul><li>Cloud security is a commercial issue before it is a technical one, so check the contract </li></ul></ul></ul><ul><ul><ul><li>Cloud computing is Darwinian – if security breaches, customers will leave. So they are in the security business… </li></ul></ul></ul><ul><ul><ul><li>Understand encryption implications & multi-tenant handling of data </li></ul></ul></ul><ul><ul><ul><li>Look for Safe Harbour agreement to be in place if data is leaving Europe </li></ul></ul></ul><ul><ul><ul><li>When you read the hype - consider what IT managers have to gain from moving to a public cloud… </li></ul></ul></ul>Security: My experience
    25. 26. Cloud Conclusions <ul><li>Yes, 2010 is the year of the Cloud. The technology, economics and interest are all ready for it. </li></ul><ul><li>Maturation of Cloud solutions will make the playing field clearer with experts emerging on transitioning into the cloud </li></ul><ul><li>Businesses will move standard solutions to the cloud and manage their own core competences; integrating both delivers full value chain </li></ul><ul><li>Public clouds will become more business orientated and less consumer orientated; venture capital has dried up and cloud services need to monetise, e.g. Skype for business </li></ul><ul><li>Finally, ISPs must ensure that they offer fast, reliable and resilient internet connections because the Cloud means less LAN traffic and more internet (e.g. Gmail for business versus in-house MS exchange server) </li></ul>
    26. 27. <ul><li>Any Questions? </li></ul>

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