Horizon moving systems 2011


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Horizon moving systems 2011

  1. 1. Providing dependable moving services and expertise since 1924 … For your family. For your relocating employees. For your office. Local. Intrastate. Interstate. International. since 1924
  2. 2. Our history <ul><li>Agency Background </li></ul><ul><li>Founded in 1924 by the Dusenberry Family </li></ul><ul><li>Physically in Arizona at 5 Locations: Tucson, Phoenix, Flagstaff, Sierra Vista, Yuma …but serving the world </li></ul><ul><li>Agency Awards: </li></ul><ul><ul><ul><li>Presidents Quality Award </li></ul></ul></ul><ul><ul><ul><li>Customer Choice Awards </li></ul></ul></ul><ul><ul><ul><li>Better Business Ethics Award </li></ul></ul></ul><ul><ul><li> … and many more </li></ul></ul>
  3. 3. We’ve got you covered *Actual facilities of UVL Agents located in U.S. <ul><li>United Van Lines has consistently led the van line industry to fulfill the expanding transportation needs of our customers </li></ul><ul><li>You’ll have the resources of our Worldwide Agency Network </li></ul><ul><li>A transportation agreement with us gives you access to the world’s largest agency network with more than </li></ul><ul><ul><li>1300 agency service centers </li></ul></ul><ul><ul><li>Over 7,000 trucks on the road </li></ul></ul><ul><ul><li>24 million square feet of warehouse space across the United States </li></ul></ul><ul><li>Quality Service Standards set across entire system, and consistently delivered </li></ul>
  4. 4. Why we’re different <ul><li>Strong Balance Sheet </li></ul><ul><ul><li>Financial stable </li></ul></ul><ul><ul><li>Solid cash reserves </li></ul></ul><ul><ul><li>Virtually no debt </li></ul></ul><ul><li>Industry-leader </li></ul><ul><ul><li>Dominant market position </li></ul></ul><ul><ul><li>More than 40% market share </li></ul></ul><ul><li>Significant capacity </li></ul><ul><ul><li>More than 7,900 UniGroup-qualified drivers </li></ul></ul><ul><ul><li>Alliance program </li></ul></ul>UniGroup, Inc. | United Van Lines, LLC
  5. 5. True to our word <ul><li>Our Motto </li></ul><ul><ul><li>“ We are professionals serving other professionals and their families.” </li></ul></ul><ul><li>Our Goal </li></ul><ul><ul><li>“ Our goal is to keep our brand promise on every single move!” </li></ul></ul><ul><li>Our Brand Promise </li></ul><ul><ul><li>“ From Hello to Thank You : a smooth and delightful moving experience delivered with a smile, every single time.” </li></ul></ul>
  6. 6. Our value proposition <ul><li>“ Commitment to Quality” </li></ul><ul><ul><li>People are our greatest asset. </li></ul></ul><ul><li>“ Commitment to Technology” </li></ul><ul><ul><li>We listen to our customers and drive our technology to meet their expectations. </li></ul></ul><ul><li>“ Commitment to Integrity” </li></ul><ul><ul><li>We believe it is our responsibility to improve our industry. </li></ul></ul><ul><li>“ Commitment to Capability” </li></ul><ul><ul><li>Your single source for all your special transportation requirements – nationwide/worldwide. </li></ul></ul>
  7. 7. You can count on us *American Moving & Storage Association – Market Share Statistics (16 carrier report) United Van Lines is consistently the #1 Choice for Corporate Moves 100.0% TOTAL 10.8% Remaining Carriers 4.4% Graebel Van Lines 4.7% Bekins Van Lines 10.3% Mayflower Transit 11.4% Atlas Van Lines 11.7% Allied Van Lines 16.0% North American Van Lines 30.7% United Van Lines
  8. 8. What our clients say *Ratings against 10.0 scale – April 1, 2006 – March 31, 2007 OVERALL PROCESS RATINGS* Move Estimating 9.1 Move Consultation 8.7 Move Coordination 8.8 Estimating Services 9.0 Packing Crew 8.6 Driver/Loading Crew 8.9 Driver/Delivery Crew 8.8 Overall Performance 8.5
  9. 9. What the experts say <ul><li>Trippel Survey & Research - ‘07 Relocation Program Managers’ Survey </li></ul><ul><ul><li>United Van Lines controls the largest share of transportation agreements (65%) </li></ul></ul><ul><ul><ul><li>For the 2 nd consecutive year </li></ul></ul></ul><ul><ul><li>United Van Lines ranked “#1” when relocation managers were asked: </li></ul></ul><ul><ul><ul><li>Whether they would “recommend their current carrier” </li></ul></ul></ul><ul><ul><ul><li>Which carrier has “greatest overall quality service” </li></ul></ul></ul><ul><ul><ul><ul><li>For the 2 nd consecutive year </li></ul></ul></ul></ul><ul><ul><ul><li>Level of satisfaction with their carrier’s “ability to meet their needs” </li></ul></ul></ul><ul><ul><ul><li>Which carrier was most often “added to approved carrier list” </li></ul></ul></ul>
  10. 10. Our commitment to you <ul><li>1 . Customer Service Pledge </li></ul><ul><li>2. Standards of Performance </li></ul><ul><ul><li>Specifies customer’s service expectations of service provider </li></ul></ul><ul><li>3. Measurement – Customer Service Survey </li></ul><ul><ul><li>Measures every step in shipping process, based on shipper’s evaluation </li></ul></ul><ul><li>4. Training–Process Improvement </li></ul><ul><ul><li>Quality Labor Certification Program </li></ul></ul><ul><ul><ul><li>Certified (tested) in 160 performance skills </li></ul></ul></ul><ul><ul><ul><li>Mandatory trainer on-site at every agency </li></ul></ul></ul><ul><ul><li>Logistics Coordinator & Van Operator Workshops </li></ul></ul><ul><li>5. Recognition – Performance Awards </li></ul><ul><ul><li>Based on “Customer Service Survey” scores </li></ul></ul>5-Step Quality Process
  11. 11. Leading the way “ Quest for Quality” Survey Winner in both Household Goods & High-Value Products for 9 of past 10 years
  12. 12. Exceeding Expectations Designated ProMover In order to qualify for ProMover status we must maintain the program’s highest standards – including pre-screening, annual reviews, and compliance with AMSA’s code of ethics. This program ensures you are working with well-trained professionals who will take good care of your relocating employees.
  13. 13. Quality with every move <ul><li>The Right Equipment </li></ul><ul><ul><li>Liftgate </li></ul></ul><ul><ul><li>Climate Control </li></ul></ul><ul><ul><li>Air-Ride </li></ul></ul><ul><ul><li>Blanket-Wrap Pads </li></ul></ul><ul><ul><li>Decking </li></ul></ul><ul><ul><li>Straps </li></ul></ul><ul><ul><li>Logistical Tracking </li></ul></ul><ul><li>Inside Pickup / Delivery </li></ul><ul><li>Low Claims Risk </li></ul><ul><ul><li>Claim Frequency equates to 1 of every 586 shipments </li></ul></ul><ul><li>Additional valuation options </li></ul>
  14. 14. Safety all around <ul><ul><li>All crew are background checked and drug-tested , and always uniformed </li></ul></ul><ul><ul><li>Newest and best-maintained fleet in the moving industry </li></ul></ul><ul><ul><li>Ongoing training and education </li></ul></ul><ul><ul><li>Repeat Fleet Safety Award Winner by American Moving & Storage Association </li></ul></ul>
  15. 15. A crew that cares <ul><ul><li>14 years average industry experience and 8 years average tenure </li></ul></ul><ul><ul><li>Some of our best employees have been with us for the last 30 years! </li></ul></ul><ul><ul><li>We are one of the only 8% of all moving companies that have more than 50 employees – we have nearly 200 ! </li></ul></ul>
  16. 16. For peace of mind <ul><li>Quick, convenient Internet access to follow order process </li></ul><ul><li>Customer-friendly shipment status: www@unitedvanlines.com Twenty-four hours / seven days / 365 days a year </li></ul><ul><li>Specially designed, user-friendly access to shipment details such as: </li></ul><ul><ul><li>Order Number </li></ul></ul><ul><ul><li>Origin / Destination </li></ul></ul><ul><ul><li>Estimated time of arrival </li></ul></ul><ul><ul><li>Load / Delivery signature </li></ul></ul><ul><li>Electronic Inventories </li></ul>
  17. 17. Tracking progress is easy <ul><li>Ability to track vehicle and shipment location 24/7 </li></ul><ul><li>Automatic update of location every 60 minutes </li></ul><ul><li>Instant communication between van operator, agents, and corporate via on-board computer and keyboard </li></ul><ul><li>Order information (load/delivery) instructions transmitted electronically </li></ul><ul><li>Van operators able to update status of shipments immediately into United’s mainframe, including proof of load and delivery signature </li></ul>State of the art VanStar Communications System
  18. 18. We’ll handle the details You’ll enjoy a PROACTIVE communications process between you, your transferee, the van line carrier, and all agents We will take care of all the logistics – from origin to destination. You’ll have one point-of-contact throughout the shipping process – as well as our corporate account manager who is always available to serve you.
  19. 19. Let’s stay connected Be our friend on FACEBOOK… http://www.facebook.com/HorizonMovingSystems Tweet with us on twitter… http://twitter.com/#!/HorizonMoving Let’s network on LinkedIn… http://www.linkedin.com/company/horizon-moving-systems Watch information on our YouTube… http://www.youtube.com/user/HorizonMovingSystems Read information on our Blog… http://guruofmoving.com/
  20. 20. A t your service… Rhonda Chaney Corporate Sales & Marketing Manager 520.747.1505 x115; 520.488.7829 [email_address] Rick Shelley General Manager, SV 520-747.1400 [email_address] “ We are the company ready to… RELOCATE your people TRANSPORT your products MANAGE your projects.”