Top 15 Key Performance Indicators for EMC Documentum

3,435 views

Published on

Learn the top 15 server health, performance and processing metrics to monitor to gain an overall picture of the health and performance of your Documentum environment including:
Performance Metrics
1. End-User Response Times: Gain objective SLA information
2. Content Repository Transaction Performance: Know if repository operations are performing at peak levels
3. Database Query Performance: Understand performance level of database
4. Application Interface Transaction Performance: Know if DFC/DFS /REST/CMIS operations are at peak performance

Processing Stats Metrics
5. End-User Transaction Counts: Understand application use by knowing distribution and frequency
6. Application JVM Session Counts: Determine load across application instances
7. Repository Session Counts: Ensure proper operating levels
8. Process Queue Levels: Understand server load to identify potential processing bottlenecks
9. Process Results: Identify problems with workflow
10. Transaction Queue Levels: Understand server load to identify potential processing bottlenecks
11. Rendition Processing : Verify successful transformation of test documents
12. Indexing Queue Levels: Understand server load to identify potential processing bottlenecks
13. Process Results: Identify problems with indexing processes

Server Health Metrics
14. Available Repository Storage: Ensure continuous document storage
15. CPU and Memory Usage: Track over time; gain insight into server capacity and performance

Application Performance Management helps by discovering performance issues before user community productivity is affected and reducing MTTR and automating remediation. Combined, this ensures continuous availability, user productivity and that SLAs are met.

Reveille for Documentum improves service levels by reducing support and management costs, increasing end-user productivity and ensuring regulated and document production. Learn more. Take a Product Tour: http://reveillesoftware.com/product-tour/

Published in: Technology
  • Be the first to comment

Top 15 Key Performance Indicators for EMC Documentum

  1. 1. Top 15 KPIs for… EMC® Documentum user/ReveilleSoftware @ReveilleSoftwre company/Reveille-Software
  2. 2. First… What Do You Know About YOUR Documentum System?
  3. 3. 3 • Do you have insight into processor load, memory consumption and disk space? • Can you determine overall server health? • Do you know if your Documentum system is available? • How many users are actively using the system? • What transactions are they running? • Is your system operating at its peak? • How long does it take for a user to check out a document? • Are you meeting end customer SLAs?
  4. 4. Without Deep Documentum Insight... Significant time is spent troubleshooting and firefighting and…. fines and lost revenue can result and…. Capacity planning/chargeback is subjective 4
  5. 5. Top 10: Server, Processing & Performance KPIs for Documentum
  6. 6. Keep Your Documentum Environment Healthy with these 3 types of metrics Performance Processing Stats Server Health 6
  7. 7. 7 Performance KPIs 1-4 End-User Response Times Gain objective SLA information Content Repository Transaction Performance Know if repository operations are performing at peak levels Database Query Performance Understand performance level of database Application Interface Transaction Performance Know if DFC/DFS /REST/CMIS operations are at peak performance
  8. 8. 8 Processing Stats (Client Application) KPIs 5-7 End-User Transaction Counts Understand application use by knowing distribution and frequency Application JVM Session Counts Determine load across application instances Repository Session Counts Ensure proper operating levels
  9. 9. Indexing KPIs 12-13 Indexing Queue Levels Understand server load to identify potential processing bottlenecks Process Results Identify problems with indexing processes Trans- formation KPIs 10-11 Transaction Queue Levels Understand server load to identify potential processing bottlenecks Rendition Processing Verify successful transformation of test documents Workflow KPIs 8-9 Process Queue Levels Understand server load to identify potential processing bottlenecks Process Results Identify problems with workflow ProcessingStats
  10. 10. 10 10 Available Repository Storage Ensure continuous document storage Server Health KPIs 14-15 CPU and Memory Usage Track over time; gain insight into server capacity and performance
  11. 11. How APM Can Help 11 Discover performance issues before user community productivity is affected Reduce MTTR & automate remediation Continuous availability, user productivity & SLA’s met APM = Application Performance Management
  12. 12. How Reveille for Documentum Can Help 12 Improved Documentum Service Levels Reduced Support and Management Costs •Reduce issue resolution times (MTTR) •Boost application uptime •Objective KPI’s for capacity planning / chargeback Increased End-User Productivity •Understand service level baselines •Ensure end customer SLA’s •Accurate, objective SLA reporting for IT and business stakeholders Ensure Regulated Document Production •Reduce potential for fines due to system downtime
  13. 13. Thank You Take a Product Tour: http://reveillesoftware.com/product-tour/ 13

×