Top 10 Key Performance Indicators for IBM FileNet P8

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Learn the top 10 server health, performance and processing metrics to monitor to gain an overall picture of the health and performance of your IBM FileNet P8 environment including:
Performance Metrics
1. End-User Response Times: Gain objective SLA information
2. Content Repository Transaction Performance: Know if repository operations are performing at peak
3. Database Query Performance: Understand performance at the database level
4. API Transaction Performance: Know if Workplace, Workplace XT, Content Navigator, CMIS operations are performing at peak

Processing Stats (Client Application)
5. End-User Transaction Counts: Understand application usage: distribution and frequency
6. Application JVM Statistics: Determine load across application instances
7. Repository Object Counts: Verify proper operating levels

Processing Stats (Listener Values)
8. Content Engine: Identify key values to understand performance
9. Process Engine: Gain understanding of performance with processing metrics
10. Datacap: Understand performance with key operating values

Also keep in mind, Server Health:
-Available Repository Storage: Ensure continuous document storage
- CPU and Memory Usage: Track over time; gain insight into server capacity and performance

Application Management helps by discovering performance issues before user community productivity is affected and reducing MTTR and automating remediation. Combined, this ensures continuous availability, user productivity and that SLAs are met.

Reveille for FileNet P8 improves service levels by reducing support and management costs, increasing end-user productivity and ensuring regulated and document production. Learn more. Take a Product Tour: http://reveillesoftware.com/product-tour/

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Top 10 Key Performance Indicators for IBM FileNet P8

  1. 1. 1 Top 10 KPIs for… IBM® FileNet® P8 user/ReveilleSoftware @ReveilleSoftwre company/Reveille-Software /ReveilleSoftware
  2. 2. What Do You Know About Your FileNet P8 System?
  3. 3. Do You Know…. 3 •Your processor load, memory consumption and disk space? •The overall server health?
  4. 4. Do You Know…. 4 •If your FileNet P8 system is available? •How many users are actively using the system? •What transactions are they running?
  5. 5. •If your system is operating at peak performance? •How long it takes to check out a document? •If you are meeting your SLAs? Do You Know…. 5
  6. 6. Without Deep FileNet P8 Insight... Significant time is spent troubleshooting and firefighting and…. fines and lost revenue can result and…. Capacity planning/chargeback is subjective 6
  7. 7. Top 10: Server, Processing & Performance KPIs for FileNet P8
  8. 8. Keep Your FileNet P8 Environment Healthy Performance Processing Stats Server Health 8
  9. 9. 9 Performance KPIs 1-4 End-User Response Times Gain objective SLA information Content Repository Transaction Performance Know if repository operations are performing at peak Database Query Performance Understand performance at the database level API Transaction Performance Know if Workplace, Workplace XT, Content Navigator, CMIS operations are performing at peak
  10. 10. 10 Processing Stats (Client Application) KPIs 5-7 End-User Transaction Counts Understand application usage: distribution and frequency Application JVM Statistics Determine load across application instances Repository Object Counts Verify proper operating levels
  11. 11. Processing Stats (Listener Values) KPIs 8-10 Content Engine Identify key values to understand performance Process Engine Gain understanding of performance with processing metrics Datacap Understand performance with key operating values
  12. 12. Also Keep in Mind… 12 Available Repository Storage Ensure continuous document storage Server Health CPU and Memory Usage Track over time; gain insight into server capacity and performance
  13. 13. How Application Management Can Help 13 Discover performance issues before user community productivity is affected Reduce MTTR & automate remediation Continuous availability, user productivity & SLA’s met
  14. 14. Benefits of Reveille for FileNet P8 14 Ensured Service Levels Reduced Support and Management Costs Increased End-User Productivity Ensure Regulated Document Production Measured by: • Fewer Support tickets • Decreased MTTR (time) • Reduced application support (resources) • More insight for capacity planning/chargebacks Measured by: • Increased application ROI • Meeting SLAs & ability to report to stakeholders • More productive/satisfied users Measured by: • Decreased risks/potential fines for non-compliance • Increased visibility/time to prepare audit findings
  15. 15. Thank You Take a Product Tour: http://reveillesoftware.com/product-tour/ 15 user/ReveilleSoftware @ReveilleSoftwre company/Reveille-Software /ReveilleSoftware

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