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Inovatyvus tradicinių kasų eilių valdymo realiu laiku sprendimas JONAS MARCINKĖNAS  Svarbių klientų vadybininkas
Delivering the best service at the lowest costQueuing to pay is one of the most critical & emotionalpart of a retail opera...
Two parts to the solution Getting the right people in the right place at the right timeGetting the right number of cashier...
A Proven solutionImprove customer service & reduced costs                       “Thanks to this system, a quarter of a mil...
Uses thermal technologyMonitors movement of people by their body heat      Hig c u t c u a y ~ 8         h o n a c r c ( 9...
Managing queues in real timeInstalled in over 1,000 supermarkets in UKAutomate the capture of accurate queue data to measu...
Accurate people & queue counting Installed above more than 40,000 checkouts worldwideMonitors customer behaviour in real t...
Managing queues in real time  Smaller inner-city storesManage customers perception of wait time to increase footfall & con...
Managing queues in real time700+ Superstores & Extra storesMeasures the stores performance against their ‘One In Front’ pr...
Finding the optimum service / cost balanceInstall system into a store to measure currentperformance & model future KPI’s (...
F r c s in t eid a n m e o t l o e a t g h e l u b r f il sn e e a r s t ed y om in a t e e d d c o s h a t a t in hd s e ...
If you have multi-skilled flexible labourFurther increase cost efficiencies and service level performance      P e ic st e...
Managing queues in real time Shop floor dashboards to suit your business objectives                                       ...
A proven ‘retail hardened’ solution Monitors queue in 4,000+ stores across 40,000+ checkouts worldwideMeasures performance...
Performance ReportsDrive improvements in service & cost efficienciesWeekly Summary Report             Customers receiving ...
Eiliu valdymas realiu laiku
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Eiliu valdymas realiu laiku

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Inovatyvus tradicinių kasų eilių valdymo realiu laiku sprendimas

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Eiliu valdymas realiu laiku

  1. 1. Inovatyvus tradicinių kasų eilių valdymo realiu laiku sprendimas JONAS MARCINKĖNAS Svarbių klientų vadybininkas
  2. 2. Delivering the best service at the lowest costQueuing to pay is one of the most critical & emotionalpart of a retail operation Ca h rc s sa eal r e% o s ie o t r ag f so e c ss trs o t Op im in c s s&in r a e t is g o t c es p o u t it r d c iv y M in a SERVICEr v c LABOUR COSTSr ic CUSTOMER /I p o e u t m rs v e a t in m so e e Customer Labour large % cost satisfaction Waste of valuable Shop frequency & resource spend Efficiency & Customer loyalty Productivity Market share Reduced profits Lost sales
  3. 3. Two parts to the solution Getting the right people in the right place at the right timeGetting the right number of cashiers Getting the right number of cashiers into the store at the right times on the tills at the right timesIrisys Lane Scheduler Irisys Queue Predictor (Supplementing WFM systems) (Managing queues in real time)
  4. 4. A Proven solutionImprove customer service & reduced costs “Thanks to this system, a quarter of a million more customers every week don’t have to queue.” Sir Terry Leahy, Chief Executive, Tesco Over 1,000 stores “The cameras were a key factor is the company’s half year pre-tax profits rocketing 10%.” Sir Terry Leahy, Chief Executive, Tesco Over 450 stores “We have invested in a solution that will not only help us deliver a better shopping experience to our customers, but function more efficiently as an organisation.” “We are achieving significant cost savings, and fully expect the system to pay for itself within our projected timescales.” Over 2,300 stores Sylvia Jones, Head of Central Retail Operations, Morrisons
  5. 5. Uses thermal technologyMonitors movement of people by their body heat Hig c u t c u a y ~ 8 h o n a c r c ( 9 %) F e ib et c a g sinl h in c n it n &c a g st lx l o h n e ig t g o d io s hn e o bcg o n akrud U b a a l c s v p r o m n e( u c a e in t l & n e tbe o t s e f r a c p r h s , sal s po t u p r) L wc s o o n r h ( T F+ 2 y a s o o t f w e s ip M B 5 er) M n o sb b d h a : Nos a fo c s o e p iv c o it r y o y e t t f r u t mr r a y is u s P c m l n . s e . Ci o p ia t Irisys thermal image Video for demo purpose
  6. 6. Managing queues in real timeInstalled in over 1,000 supermarkets in UKAutomate the capture of accurate queue data to measure their‘OIF’ performance‘One In Front’ promise Number of ‘shopping units’ in the queue
  7. 7. Accurate people & queue counting Installed above more than 40,000 checkouts worldwideMonitors customer behaviour in real time to accurately determine queuelength (shopping units) and wait time across all checkout typesDoor Counter Manned TillsSnaking queues (self learning) Self Checkout and Kiosk queues (self learning)
  8. 8. Managing queues in real time Smaller inner-city storesManage customers perception of wait time to increase footfall & conversion rate Entrance to snaking Entrance to store queue In selective stores
  9. 9. Managing queues in real time700+ Superstores & Extra storesMeasures the stores performance against their ‘One In Front’ promise Ideal cashier labourOIF performance for curves supplementprevious 15 minutes WFM systems
  10. 10. Finding the optimum service / cost balanceInstall system into a store to measure currentperformance & model future KPI’s (March 2011) Supermarket Hypermarket Weekly average 1+2 performance 59% 36% - Monday to Thursday 64% 40% - Friday 54% 34% - Saturday 35% 24% Average cashier hours used on tills per week 240 608 Average hours needed per week to deliver 1+2 service - 90% of customers receiving a 1+2 service 226 572 - 80% 223 569 - 70% 219 564 - 60% 208 560 - 50% 208 560 - 40% 208 560 - 30% 208 560
  11. 11. F r c s in t eid a n m e o t l o e a t g h e l u b r f il sn e e a r s t ed y om in a t e e d d c o s h a t a t in hd s e s r ic l v l n d l e t e e ir d e v e e e a d e iv r hf r c s e s l sr v n e o e a td ae e e u .
  12. 12. If you have multi-skilled flexible labourFurther increase cost efficiencies and service level performance P e ic st eo t u n m e o c e k u s r d t h p im m u b r f h c o t n e e in5 0 5&3 m u e t m in a t e ed d ,1 ,1 0 in t s o a t in h d s e s r ic l v l ( .g 1 1 1 2 e ir d e v e e e . e . + , + ) Lanes Open Action Now 30 3 minutes 3 6
  13. 13. Managing queues in real time Shop floor dashboards to suit your business objectives VGA Displaysa) Manned Checkout Predictor iPads Phones & PDA’s Fast Food Dashboard Multi-bank Food & General Pagers & Headsets Merchandise
  14. 14. A proven ‘retail hardened’ solution Monitors queue in 4,000+ stores across 40,000+ checkouts worldwideMeasures performance against OIF Queue Predictor displayed Customer facing Queuemetric & feeds WFM on mobile devices to Predictor screensSmall city stores: Manage customer manage queues in real timeperception of wait time communicate positive on the shop floor service to customers A u t o m a t e d ‘ O n e In P r e d ic t iv e Q u e u e P r e d ic t iv e Q u e u e F ro nt’ Ma na g e me nt Ma na g e me nti n s t a l l e d i n o v e r 1, 0 0 0 i n s t a l l e d i n o v e r 4 5 0 i n s t a l l e d i n o v e r 2 , 3 0 0 s to re s s to re s s to re s
  15. 15. Performance ReportsDrive improvements in service & cost efficienciesWeekly Summary Report Customers receiving 1+2 service Predictor ComplianceLane report showing how well SCO compliance against usage & queue Create your own reports & leaguequeues are spread metric tables

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