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Taking a Data-Driven Approach to Business Continuity

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When it comes to business continuity, we all know that data is king. Reporting on metrics is one of the few ways to truly know that what you’re doing works, but for many, this is a huge challenge. Learn the top 7 metrics that you should be reporting on in your BC/DR program and share strategies and tools to collect these metrics from other departments in your organization.

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Taking a Data-Driven Approach to Business Continuity

  1. 1. Taking a Data-Driven Approach to Business Continuity
  2. 2. Hello! I am Kevin Hall Director of Product Business Resilience, Resolver kevin.hall@resolver.com Your Photo Here!
  3. 3. re·sil·ience rəˈzilyəns/ noun noun: resilience; plural noun: resiliences; noun: resiliency; plural noun: resiliencies 1. The capacity to recover quickly from difficulties; toughness. “The often remarkable resilience of so many British institutions“ 2. The ability of a substance or object to spring back into shape; elasticity. “Nylon is excellent in wearability and resilience"
  4. 4. DATA
  5. 5. 1.7 megabytes PER HUMAN By 2020, of new information will be generated every second
  6. 6. By 2020, the accumulated volume of big data will increase from 4.4 zettabytes to (44,000,000,000,000 GB) 44zetta bytes
  7. 7. 300 Hours of video are uploaded to YouTube EVERY MINUTE
  8. 8. handles more than 1 million transactions PER HOUR
  9. 9. users send roughly 31.25 million messages and watch 2.77 million videos EVERY MINUTE
  10. 10. DATA
  11. 11. Think of your plan as a SYSTEM
  12. 12. Think of your PROGRAM as a system
  13. 13. How many times are you going to ask? RISK ASSESSMENT What are your processes and how do these threats impact you? BIA Define your processes and what could potentially impact you PLAN Tell us about your processes and what you will do if you lose technology, people or building
  14. 14. Think of your PROGRAM as a system
  15. 15. It’s all about RELATIONSHIPS Process Application
  16. 16. Process Application Building It’s all about RELATIONSHIPS
  17. 17. Application It’s all about RELATIONSHIPS
  18. 18. Server It’s all about RELATIONSHIPS
  19. 19. It’s all about RELATIONSHIPS
  20. 20. It’s all about RELATIONSHIPS
  21. 21. It’s all about RELATIONSHIPS
  22. 22. It’s all about RELATIONSHIPS
  23. 23. Data Centers
  24. 24. Data Centers
  25. 25. Data Centers
  26. 26. ServerApplicationProcessService
  27. 27. • RTO • RPO • Primary or secondary • Versioning • RTO • RPO • Why needed • Work around • How supported? • Requirements • In or output • Critical? ServerApplicationProcessService
  28. 28. 4 hr RTO ServerApplicationProcessService 4 hr RTO 4 hr RTO 4 hr RTO
  29. 29. 4 hr RTO ServerApplicationProcessService 4 hr RTO 4 hr RTO 4 hr RTO 2 hr install1 hr setup 7 hr RTO
  30. 30. Think of your PROGRAM as a system
  31. 31. HR System
  32. 32. CMDB System
  33. 33. Hurricane Irma Dashboard
  34. 34. Hurricane Irma Dashboard
  35. 35. Crisis System HR Facilities Number of Injuries Facility Damage/StatusFacilities Reporting StatusEmployees Systems StatusIT
  36. 36. Data Centers
  37. 37. Think of your plan as a SYSTEM
  38. 38. Data to Manage Your Program
  39. 39. Data to Manage Your Program Reviewed Approved Tested Past Due Risk Compliance & Audit
  40. 40. Think of your plan as a system Think of your program as a system Define your data objects Build relationships or dependencies Collect data on the relationships Think of a crisis as a system Define data to manage the program 1. 2. 3. 4. 5. 6. 7. SUMMARY
  41. 41. “Don’t fear failure. Not failure, but low aim is the crime. In great attempts it is glorious even to fail.” -Bruce Lee
  42. 42. re·sil·ience rəˈzilyəns/ noun noun: resilience; plural noun: resiliences; noun: resiliency; plural noun: resiliencies 1. The capacity to recover quickly from difficulties; toughness. “The often remarkable resilience of so many British institutions“ 2. The ability of a substance or object to spring back into shape; elasticity. “Nylon is excellent in wearability and resilience"
  43. 43. Thanks! Any questions? kevin.hall@resolver.com

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