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3 Management Initiatives


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3 Management Initiatives

  1. 1. Management Initiatives<br />Tara Acker <br />Director of SomerStat<br />
  2. 2. Timeline<br />
  3. 3. What is SomerStat?<br />Data driven performance management tool<br />SomerStat panel made up of key decision makers<br />17 departments currently participate<br />96% ($61 million)<br />
  4. 4. What happens, before, during, and after meetings?<br />STEP 1. Pre-meeting: identify important data trends/issues with key department staff and develop goals and objectives for addressing issues<br />STEP 2. Analysis Phase: assist departments in analyzing and tracking data<br />STEP 3. SomerStat Meeting: report accomplishments, highlight pressing issues, <br />engage staff in open forum to enhance department performance.<br />STEP 4. Track Performance Results (expanding Task List): track goals, accomplishments, pressing issues, next steps in central database.<br />4<br />
  5. 5. Examples of how data analysis facilitates improvement<br />System Improvements<br />
  6. 6. Examples of how data analysis facilitates improvement<br />Data Sharing Across Departments<br />
  7. 7. Examples of how data analysis facilitates improvement<br />Timely Data Monitoring<br /><ul><li>New wireless water metercritical consumption systemrecently caught theuse of3.5 units of water in one day, which if left for a 2-week period while resident was on vacation would have resulted in an extra $500 on their water bill</li></li></ul><li>What did it cost to start? <br />FY2005<br />FY2010<br /><ul><li>Each year, there have been added SomerStat responsibilities (and costs)
  8. 8. There have been no additional technology or facility costs
  9. 9. Program pays for itself in dollars and quality of City functioning</li></ul>8<br />
  10. 10. Efficiently Spending the Public’s Money<br />9<br />
  11. 11. What is ResiStat?<br />Bi-annual community meetings<br />Online blog and Facebook account<br />Active mailing list (over 5,000 members)<br />
  12. 12. What are ResiStat Meetings Like?<br /><ul><li>Detailed informational materials on wide range of city functions distributed in advance
  13. 13. Mayor, Aldermen, and key Department Heads available to answer questions
  14. 14. Discussion groups in addition to presentations</li></li></ul><li>Vision for the Future<br />Expand the city’s internet presence through greater use of existing Web 2.0 technologies<br />Experiment with cutting-edge technologies used successfully by other governments<br />Consolidate services and eliminate redundancies (in some cases, being a data clearing-house means providing a link to something that already exists, not reinventing it)<br />Reach underrepresented groups – particularly immigrant populations and the elderly – who may not have access to the latest technology <br />
  15. 15. What is LeaderStat?<br /><ul><li>Training staff at all levels of organization
  16. 16. Introduced adaptive leadership concepts, system thinking, role of individual in common challenges
  17. 17. Three phases:
  18. 18. Tier 1 introduction to adaptive leadership
  19. 19. Tier 2: cross departmental training using case consulation methods to solve problems and connect staff to a common purpose
  20. 20. Tier 3: implementation of formal structure as part of core work and applied to all staff
  21. 21. Working in partnership with KSG Professor Hugh O’Doherty</li></li></ul><li>What is LeaderStat?<br /><ul><li>People found it helpful to hear how other managers with similar issues deal with common problems. It made them feel stronger as a leader.
  22. 22. People thought the program opened their thinking on problem solving, looking at the root rather than quick fixes
  23. 23. People found it beneficial to experience cross departmental concerns to understand that the work is all of ours – a common thread/purpose
  24. 24. People found the skills learned in LeaderStat (getting on the balcony to solve problems) were transferable to all work areas and helped them to their job better</li></li></ul><li>The SomerCircle<br />
  25. 25. 24/7 Phone Line in 4 languages<br />Director applies private sector principles to management<br />Data used in SomerStat Meetings<br />311 takes all DPW and T&P calls, plus informational calls. Plan is to enable 311 to handle all City transactions eventually<br />What is 311?<br />
  26. 26. Call Volume<br />91,457<br />2007<br />2008<br />2009<br />
  27. 27. Most Calls Handled in One Month<br />10,155<br />January 2010<br />
  28. 28. Top 10 Requests This Week<br />
  29. 29. Organization Chart<br />