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Contact Centre Markets and Technologies Forecast in Benelux to 2013

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IntroductionThis databook provides an insight into spending into core contact center technologies in Benelux. It forecasts contact center spending by technology, size band, and vertical market from 2008 to 2013.Scope*This databook sizes the market for contact center agent positions, as well as contact center locations in Benelux*The databook sizes contact center technology spending in Benelux in various areas including inbound hardware & outbound hardware and software*The market numbers are for the sale of contact center software and proprietary hardware and include both license and maintenance feesHighlightsA major proportion of spending by contact centers in Benelux, was on switch-dependent software in 2007 and is expected to grow at a CAGR of 5.6% over the period 2008-2013.The total number of contact centers in Benelux is expected to grow at a compound annual growth rate (CAGR) of 5.5% between 2008 and 2013.Reasons to Purchase*Understand the growth in agent positions and contact centers through to 2013, with a focus on vertical markets and size of contact center*Recognize the spending patterns on core technologies and understand the impact of economic conditions on spending*Provides graphical depictions of the changing trends as well the raw data in table format

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Contact Centre Markets and Technologies Forecast in Benelux to 2013

  1. 1. Find Industry reports, Company profilesReportLinker and Market Statistics >> Get this Report Now by email!Contact Centre Markets and Technologies Forecast in Benelux to2013Published on March 2009 Report SummaryIntroductionThis databook provides an insight into spending into core contact center technologies in Benelux. It forecasts contact center spendingby technology, size band, and vertical market from 2008 to 2013.Scope*This databook sizes the market for contact center agent positions, as well as contact center locations in Benelux*The databook sizes contact center technology spending in Benelux in various areas including inbound hardware & outboundhardware and software*The market numbers are for the sale of contact center software and proprietary hardware and include both license and maintenancefeesHighlightsA major proportion of spending by contact centers in Benelux, was on switch-dependent software in 2007 and is expected to grow ata CAGR of 5.6% over the period 2008-2013.The total number of contact centers in Benelux is expected to grow at a compound annual growth rate (CAGR) of 5.5% between 2008and 2013.Reasons to Purchase*Understand the growth in agent positions and contact centers through to 2013, with a focus on vertical markets and size of contactcenter*Recognize the spending patterns on core technologies and understand the impact of economic conditions on spending*Provides graphical depictions of the changing trends as well the raw data in table format Table of ContentTABLE OF CONTENTSOVERVIEW 1Contact Centre Markets and Technologies Forecast in Benelux to 2013 Page 1/4
  2. 2. Find Industry reports, Company profilesReportLinker and Market StatisticsCatalyst 1Summary 1INTRODUCTION 5Reasons to Purchase 5CONTACT CENTERS IN BENELUX 7Contact center by sizeband 7Contact center spending by technology 9Technology spending by sizeband 12Technology spending by vertical 19AGENT POSITIONS IN BENELUX 21Agent positions by sizeband 21Agent position by vertical 23Agent position by telephony endpoint and location to 2013 25APPENDIX 29Methodology 29Further reading 29How to contact experts in your industry 29Disclaimer 30LIST OF FIGURESFigure 1: Contact centers by sizeband in Benelux, 200713 (%) 7Figure 2: Contact centers market in Benelux, spending by technology, 200713 ($m) 9Figure 3: Contact centers market in Benelux, spending by technology, 2007 (%) 11Figure 4: Contact centers market in Benelux, spending on technology by sizeband, 200713 (%) 12Figure 5: Contact centers market in Benelux, spending on technology by vertical, 200713 (%) 19Figure 6: Agent positions in Benelux, 200713 (000s) 21Figure 7: Agent position by vertical in Benelux, 200713 (%) 23Figure 8: Agent position by telephony endpoint in Benelux, 200713 (%) 25Figure 9: Agent position by technology location in Benelux, 200713 (%) 27LIST OF TABLESTable 1: Contact centers by sizeband in Benelux, 200713 8Table 2: Contact centers market in Benelux, spending by technology, 200713 ($m) 10Table 3: Contact centers market in Benelux, spending on technology by sizeband, 200713 ($m) 13Table 4: Spending on inbound hardware technology by sizeband in Benelux, 200713 ($m) 14Table 5: Spending on inbound non-switch software technology within contact centers by sizeband in Benelux, 200713 ($m) 15Table 6: Spending on outbound technology within contact centers by sizeband in Benelux, 200713 ($m) 16Table 7: Spending on switch-dependent software technology within contact centers by sizeband in Benelux, 200713 ($m) 17Table 8: Spending on switch-independent software technology within contact centers by sizeband in Benelux, 200713 ($m) 18Table 9: Contact centers market in Benelux, spending on technology by vertical, 200713 ($m) 20Table 10: Agent positions in Benelux, 200713 (000s) 22Table 11: Agent position by vertical in Benelux, 200713 (000s) 24Table 12: Agent position by telephony endpoint in Benelux, 200713 (000s) 26Table 13: Agent position by technology location in Benelux, 200713 (000s) 28Contact Centre Markets and Technologies Forecast in Benelux to 2013 Page 2/4
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  4. 4. Find Industry reports, Company profilesReportLinker and Market Statistics Payment Information Please indicate the payment method, you would like to use by selecting the appropriate box. Payment by credit card Card Number: ______________________________________________ Expiry Date __________ / _________ CVV Number _____________________ Card Type (ex: Visa, Amex…) _________________________________ Payment by wire transfer Crédit Mutuel RIB : 10278 07314 00020257701 89 BIC : CMCIFR2A IBAN : FR76 1027 8073 1400 0202 5770 189 Payment by check UBIQUICK SAS 16 rue Grenette – 69002 LYON, FRANCE Customer signature:   Please note that by ordering from Reportlinker you are agreeing to our Terms and Conditions at http://www.reportlinker.com/index/terms Please fax this form to: Europe, Middle East and Africa : + 33 4 37 37 15 56 Asia, Oceania and America : + 1 (805) 617 17 93Contact Centre Markets and Technologies Forecast in Benelux to 2013 Page 4/4

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