Life in Estonia Spring 2015

1. NO 37 I SPRING I 2015 SPECIAL! Shared Services In Estonia land & people I state & society I economy & business I technology & innovation I culture & entertainment I tourism Attracting Talent To Estonia Aldo Järvsoo, Ambassador Of Fashion Hardi Meybaum Businessman Of The Year E-Residency Goes Global Estonian Film and Music Play In The Big Leagues

3. COVER Hardi Meybaum Photo by Mardo Männimägi Executive publisher Positive Projects Pärnu mnt 69, 10134 Tallinn, Estonia think@positive.ee Editor Reet Grosberg reet.grosberg@ambassador.ee Translation Ingrid Hübscher Ambassador Translation Agency Language editor Andrew Whyte Design & Layout Positive Design Partner A dedicated team of professionals at Enterprise Estonia’s Investment Agency supports companies investing and expanding in Estonia. Come experience the ease of doing business in e-Estonia – the low-risk, high quality and competitive location for your company. www.investinestonia.com Powered by SPRING 2015 I LIFE IN ESTONIA #37 3 Estonia – A Great Home to Businesses Estonia offers an unparalleled environment for doing business. The country has been eager to develop and implement new IT solutions both in public and private sectors. ‘e-Estonia’ has become the country’s new moniker, thus highlighting the broad use of IT in all fields of life. In De- cember 2014, Estonia launched a governmental start-up, e-Residency, which both gives foreign businessmen a secure digital identity and enables them to use Estonia’s e-services, do business anywhere in the EU, and more. This technological openness is a powerful catalyst for the success of Shared Service Centres (SSCs). Currently, there are over 70 SSCs operating in Estonia, primarily serving large international corporations. In contrast to many other CEE countries, Estonia offers a superb environment for the offshoring of complex operational services. Benefits include service level quality, a process improvement mindset and other new capabilities. My long career as an Enterprise Estonia representative in Germany has convinced me that Estoni- ans and Germans are a great business match. Strong economic ties between the two nations date back as far as Hanseatic times. We share a practical approach to problems, we are ambitious and diligent in work and our business cultures are similar, including a relatively simple legal system, low levels of corruption, etc. A few years ago, Kuehne + Nagel, a global player in the logistics sector, was searching for a location for their new IT centre. Altogether, 14 European countries were compared according to various statistics, with Tallinn scoring the highest. The Tallinn IT centre has proved a win-win project for all sides. Mr. Martin Kolbe, the CIO of Kuehne + Nagel attributes this success to the expertise and resourcefulness of local IT talent. “We Germans tend to over-engineer things. Estonians, by contrast, take a more pragmatic view when it comes to solving problems. When both sides get together, great solutions emerge,” says Mr. Kolbe. In addition to Kuehne + Nagel, many other Scandinavian and Western European companies have realized the advantages of offshoring to Estonia. You can find out all about them in this issue of Life in Estonia! Estonia is an ideal location for SSCs for numerous reasons, but the key to Estonia’s vibrant and innovative financial and shared- service export sector lies in its skilled, educated and multilingual workforce. All functions are represented, with higher-order tasks and re- gional or global responsibilities becoming the norm. Clearly, attracting SSCs that offer more complex services has become a considerable strength for Estonia and also one of the main focus areas for the future. Riina Leminsky, Enterprise Estonia Representative in Germany

4. 6_ Where To Go This Season? Life In Estonia Recommends 8_ News & Events 13_ Highlights of 2014 Which events and achievements marked the year 2014 for Estonia? Take a look at the selection Life in Estonia made. 17_ Hardi Meybaum: Estonia is Like a Peacock – Deceptively Small in Size But Full of Impact in Appearance Hardi Meybaum (32) typifies the new generation of Estonian entrepreneurs, combining an innovative mindset with real success. He established a company called GrabCad, raised tens of millions of dollars of venture capital money and finally sold the company to Stratasys. 22_ Building a Digital Single Market for Europe In November 2014, the new European Commission commenced work with Andrus Ansip in the post of the European Commission Vice-Presi- dent for the Digital Single Market. Life in Estonia interviewed the former Estonian PM about the challenges in his new line of work. 24_ E-Residency Goes Global - Apply for One in Your Home Country The success story of e-Estonia is something you may have heard about. But what is e-Residency and why do people need it? In simple terms, it is a digital identity issued by the Estonian state. Kaspar Korjus, the Estonian e-Residency Programme Director, talks about the project which aims to reach 2 000 e-Residents by the end of this year. 28_ ‘WorkInEstonia’ - Attracting Talent From Around the World Recently Estonia has been busy in developing many initiatives to help and encourage foreign talent to relocate here. ‘Work In Estonia’ is one such project, due to be launched by Enterprise Estonia in May 2015. 30_ State Shared Service Centre Supports Innovation in Governance The State Shared Service Centre (SSSC) is a public body within the administrative jurisdiction of the Estonian Ministry of Finance which provides nationwide financial, HR and payroll accounting services. Tarmo Leppoja, Director of SSSC says that the aim is to conduct all public procurement in Estonia via this organisation in the future. 32_ Estonia – the Smart Choice for Shared Service Centres Estonia is an ideal location for shared service centres for numerous reasons, such as the local working culture, openness to development, language skills, professional competences, acceptable cost level and overall efficiency, not to mention the relatively few cultural differences from Western European countries. In recent years, many Scandinavian and Western European companies have transferred their shared service centres (SSCs) to Estonia. I CONTENT #37_SPRING_2015 STATE & SOCIETY ECONOMY & BUSINESSCOVER STORY LIFE IN ESTONIA #37 I 2015 SPRING4

5. 64_ From Hip-Hop, to Metal, to Classical Music Rave - Tallinn Music Week Has It All! Despite her youth, Helen Sildna is already a respected old-timer in the Estonian music industry. For the seventh year running, her main project is the showcase festival ‘Tallinn Music Week’, which will be held again from 25-29 March this year. We asked Helen about how it differs from other festivals worldwide and who is expected to attend the event. 68_ Tartu Guitar Hero Really Tears up the Music Scene in the US It is not commonplace for an Estonian guitar player to create waves with country music in America. Laur Joamets, the former guitarist of Dramamama, has already performed in ‘Late Show With David Letter- man’ and Conan O’Brien’s talk show as part of the American country singer Sturgill Simpson’s band. 72_ Two Restaurants, But Just One Chef de Cuisine: the Best Restaurant in Estonia 2014 Seven years of experience in choosing the top fifty restaurants in Estonia demonstrates that local cuisine offers a great reason to visit the country. This year, to borrow an analogy from sports, a photo finish was needed to determine the NOA Chef’s Hall as the winner as no less than four restaurants received an equal score for their food! 77_ Practical Information for Visitors 40_ Orkla Group Pursues Efficiency at Every Level At the end of 2013, Orkla announced plans to establish a shared accounting centre in Estonia, with a view to increasing the efficiency of the Group’s accounting processes. Now, after more than a year of car- rying out accounting for different companies in the Orkla Group, the decision to stay in Tallinn has really paid off - Orkla has estimated their savings to total around more than €2m per year. 42_ Samres Provides Transport Services from Tartu Swedish company Samres AB operates call-centres for mobility services, medical service transportation, and other call-based transportation requests. Samreis Eesti AS, a subsidiary of the Swedish company, is a call- centre operating in Tartu, where it employs over 50 people. In March 2015, Samres celebrates a decade of operations in Estonia. 44_ OpusCapita Offers Automated Financial Services from Estonia With their Shared Service Centre in the heart of Tallinn, OpusCapita dig- itizes as many as 20 000 invoices every day, which largely emanate from its mother company OpusCapita Group Oy, who have a large number of clients based in neighbouring Finland. 45_ Aldo Järvsoo: Estonian Ambassador of Fashion Aldo Järvsoo is one of the most distinctive and celebrated Estonian fashion designers and founders of the brand Embassy of Fashion. Life in Estonia talked to Aldo about his life and career. 59_ Mission Impossible Had anyone said a year ago that the Estonian movie ‘Tangerines’ would be nominated for the Golden Globe and an Oscar, they would probably have been laughed out of the room. And yet - little Estonia, where only five feature films were produced in 2014, is suddenly firmly on the map of the global film industry! Although ‘Tangerines’ did not win an Oscar this time, hopefully this is just the beginning. CULTURE TOURISM SPRING 2015 I LIFE IN ESTONIA #37 5

6. LIFE IN ESTONIA #37 I 2015 SPRING6 I WHERE TO GO THIS SEASON ONEGIN Ballet by John Cranko after Alexander Pushkin Performed by the Estonian National Ballet Choreography and staging: John Cranko (Stuttgart Ballet) Music: Pyotr Tchaikovsky, arranged by Kurt-Heinz Stolze (Germany) World premiere on 13 April 1965 Stuttgart Ballet Premiere at the Estonian National Opera on 19 March 2015 Conductors Vello Pähn, Jüri Alperten, and Kaspar Mänd Staged by Jane Bourne (Stuttgart Ballet) Designer Thomas Mika (Germany) John Cranko’s “Onegin” holds a special place in the choreographic rep- ertoire of the second half of the 20th century as one of the few original full-length ballets. The dance version was born in 1965 for the Stuttgart Ballet. The ballet tells the story of the arrogant and world weary aristo- crat Onegin who rejects the love of the young and naive Tatiana only to realize – upon meeting her again ten years later – that in her he threw away the only woman who would ever have truly loved him. Cranko’s absolute mastery of the art of the Pas de Deux finds its climax in “One- gin”, where the relationship of Onegin and Tatiana is revealed in intense and passionate duets. FESTIVAL “THE GREAT TCHAIKOVSKY” 15–19 April 2015 This year the Estonian National Opera celebrates the 175th anniversary of the great Russian composer Pyotr Tchaikovsky. Tchaikovsky has presented the world many beautiful operas and ballets, six symphonies, instrumental concerts, cantatas and romances that have thrilled several generations. Estonian National Opera will celebrate the great event with a festival that includes a selection from the composer’s diverse legacy: opera “The Queen of Spades”, ballet “The Sleeping Beauty”, Piano Concerto No. 1 in B-flat minor, Op. 23 as well as Symphony No. 3 in D major, Op. 29, conducted by Nikolai Aleksejev, a ballet gala and John Cranko’s ballet “Onegin” to the music of Tchaikovsky. www.opera.ee Vello Pähn

7. SPRING 2015 I LIFE IN ESTONIA #37 7 Bella Italia Guest star Balletto di Milano May 8th “Chansons”, “Bolero” Music Édith Piaf, Charles Aznavour, Yves Montand, Jaques Brel Choreography Adriana Mortelliti Mai 9th “Viva Verdi” Music Giuseppe Verdi Choreography Agnese Omodei Sale, Federico Veratti Program includes films, opera and ballet classes and fashion show of Estonian designers. concert.ee/johvi hooaja peatoetajad VIII Jõhvi Ballet Festival May 6–10 Jõhvi Concert Hall Ametlik autopartner Eesti Kontserdi suurtoetaja Bella Italia Guest star Balletto di Milano May 8th “Chansons”, “Bolero” Music Édith Piaf, Charles Aznavour, Yves Montand, Jaques Brel Choreography Adriana Mortelliti Mai 9th “Viva Verdi” Music Giuseppe Verdi Choreography Agnese Omodei Sale, Federico Veratti Program includes films, opera and ballet classes and fashion show of Estonian designers. concert.ee/johvi hooaja peatoetajad VIII Jõhvi Ballet Festival May 6–10 Jõhvi Concert Hall CARDILLAC Opera by Paul Hindemith Premiere at the Estonian National Opera on 14 May 2015 Conductors Vello Pähn, Risto Joost, and Lauri Sirp Stage Director Vilppu Kiljunen(Finland) Designer Kimmo Viskari (Finland) Lighting Designer Anton Kulagin “Cardillac”, written in 1926, is the first of Hindemith’s trilogy of operas about the relationship between the artist and society. The others being “Mathis der Maler” (1935) and “Die Harmonie der Welt” (1957). It was one of the most frequently performed operas of the 1920s and went on to become Hindemith’s most successful stage work of all. The protagonist is a goldsmith Cardillac, who fabricates wonderful things and because of his obsession with them he also retrieves them by theft and murder. The plot revolves around the dilemma of revealing to the public that the beloved artist is also the criminal who made an entire city fearful. The citizens and police fail to make any connection between the coincidence of the purchases and murders until Cardillac finally confesses. A crowd then beats him to death, but after his daugh- ter explains that the murders were merely the consequence of his love of beauty, they sing a ravishing eulogy.

8. The Consumer Electronics Association has announced the winners of the top global technology fair, ‘CES Best of Innovation’ and Estelon Extreme, a new set of very high-end audio speakers developed by the Estonian company Alfred & Partners, has won a CES award in the high- quality sound and video equipment category. These awards are chosen by an expert group of independent designers, engineers and media representatives. Alfred & Partners is an Estonian family company which has in a short period of time achieved international recognition for producing top quality loudspeakers under the Estelon brand. The sound quality of Extreme is the natural outcome of every engineering detail and design decision as a whole – the shape and the material of the cabinet, the top tier components and the engineering experience in skilfully fitting it all together. The result allows Extreme to deliver a complete and harmonious soundscape which is greater than the sum of its components. Estelon’s head-engineer, Alfred Vassilkov, who is also founder and manager of the company, has provided the Extreme with all the same innovative breakthrough technology and design principles that he has been receiving awards for several times over the years. Simply put, the loudspeakers look as good as they sound because they are the sum of everything Estelon stand for as a leading innovator in the high-end speaker industry. According to Alfred Vassilkov, this presti- gious award motivates him to continue in earnest with his work. Although most Estelon customers are based abroad, the majority of production and development work takes place in Estonia. SWISS PROPERTY is aimed to manufacture in Estonia pre-fabricated high-quality buildings based on Cross Laminated Timber technology. In addition to the growing architectural bureau, SWISS PROPERTY is in the process of building an innovative and advanced factory for the production of house elements. The total production output of the factory, situated in the Rae Indus- trial Park on the outskirts of Tallinn, will be exported to Switzerland. In spring 2016, the first luxury family apartment house, replete with four apartments, are to be exported in sections to Küsnacht district, where it will then be reassembled. The apartment prices - apartments are a couple of hundred square metres in size - start from €20 000 per m2. The company expects to make a profit right from the first building. The total sales goal up to 2018 is €200m. Within the next five years, SWISS PROPERTY plans to create 300-400 new jobs in Estonia, and according to the majority holder and CEO of the company, Dr. Lutz Mieschke, the company’s goal is to become the employer of choice in Estonia. SWISS PROPERTY has already got off to a great start - at a competition called ‘Dream Employer 2014’, the company won the coveted ‘Future Employer’ title. Last year the similar title was given to TransferWise. High-end Intelligent Luxury Apartments Now Being Constructed in Estonia Loudspeakers Made in Estonia Among the Best in the World! Founded in March 2013, SWISS PROPERTY Plc is a subsidiary of SWISS PROPERTY Group AG, a residential real estate development company in Switzerland that capitalises on the development and application of an industrially prefabricated construction technology. LIFE IN ESTONIA #37 I 2015 SPRING8 I NEWS

9. ICT Week 8.05- 10.05 Join the Tech Event of the Year – Estonian ICT Week Estonian ICT Week takes place on 8–15 May 2015 and strives to be the most eventful week in the centre of the sizzling Nordic-Baltic ICT powerhouse. ICT Week brings opinion leaders, entrepreneurs, venture capi- talists, foreign top officials and representatives of international organisations to Tallinn and combines several conferences and special events with keynotes you wouldn’t want to miss. Last year over 1000 foreign guests made time to fly in and hear the latest. This year Estonian ICT Week plans to go even bigger. The main topics in 2015 will include e-Governance and e-Res- idency, Green IT, Smart Industry, Fintech (Financial Technology) and the Hardware Evolution. 8-10 May @ Tehnopol (Mäealuse 2/1) Garage48 GreenTech Tallinn 2015 This spring’s Garage48 GreenTech event gives everybody an opportunity to make their environmental improving ideas into reality, starting with water, soil and waste improvement and ending with alternative energy possibilities. The aim is to gather together people from different fields and skill sets and unite them into well-working teams. For example, people from environmental field with experiences and knowledge about what is missing in the sector unite with IT experts who have the skills to develop the ideas into working prototypes. We are looking for different skill sets: IT developers, marketers, project managers, designers, visionary entrepreneurs, environmental specialists. See more information: garage48.org/events/tallinn Follow us on FB & Twitter: garage48, @garage48 www.ictweek.eu SPRING 2015 I LIFE IN ESTONIA #37 9

10. 11 May @ Innovation and Business Center Mektory (Raja 15) Estonian Internet Day 2015 The future narrative? Where should you start a tech start-up in 2015? The answer is #Estonia! What are the most burning topics of the Estonian Internet in spring 2015? Probably what could be our next Skype or TransferWise? Internet has become a “lubricant” for economy and is always in need for something new and innovative. So are we! Do you know where the Internet is heading? We don’t, but our aim is to get closer to knowing! The main idea of the Estonian Internet Day is to bring together our Internet and community enthusiasts to further discuss and give our contribution to the development of the Estonian Internet. Five topics, ten+1 keywords. Internet & Estonia. Privacy & Control. Skills & Awareness. Internet of Things. Internet as Economy’s lubricant. Can you imagine yourself two weeks without the Internet? Follow us on Twitter: @Eesti Internet #IPÄEV2015 * The event is in Estonian 11 May @ Swissôtel Tallinn, (Tornimäe 3) Norway – Estonia ICT cooperation seminar by Innovation Norway Trustworthy cooperation – key in developing innovative solutions and conquering international markets Over the last years the cooperation between Norwegian and Estonian companies has increased especially when it comes to developing new and innovative solutions within IT. Norway Grants Green Industry In- novation Program with focus on green IT has played an important part in this development. The seminar will present best cases, competences and experiences found in Estonia and Norway to inspire new solutions and partnerships. Sub categories that the seminar will cover are green IT solutions within energy, transport and logistics, and trade. In addition the seminar also covers public-private partnership when it comes to e-Government solutions. Further on we will support the creation of new contacts, cooperation’s and networks. Registration to the event is done by sending an e-mail to Mari.Kullerkupp@innovationnorway.no Follow us on FB InnovationNorwaytheBaltics and Twitter @INBaltics 12-13 May @ Radisson BLU Hotel Olümpia (Liivalaia 33) Industry 4.0 in Practice conference The concept also known as third or fourth industrial revolution goes around with many names: Industry 4.0, Industrial Internet, Internet of Things. It boosts the efficiency of manufacturing far further by connecting the machines, enabling advanced analytics and empowering the people. But taking new concepts into practice is often time consuming and costly. The organisers of the conference believe that co-operation between advanced industries and Estonian ICT and manufacturing companies can give the implementation of Industry 4.0 principles a vital boost. After all, Estonia has been known as a tech advanced and agile society that gets things done fast. The event rises awareness about Industry 4.0 in creating higher industrial efficiency. Collaboration possibilities and benefits will be outlined together with practical case studies from ICT and manufacturing. Senior decision makers from German and Nordic manufacturing companies and top experts and decision makers of Estonian ICT and manufacturing companies are expected to benefit from the event. See more information: www.industry40.ee 12-13 May @ Nordic Hotel Forum (Viru väljak 3) Tallinn e-Governance Conference 2015 by e-Governance Academy World’s leading e-Governance experts from governments, business, aca- demia, international organisations and civil society groups will meet in Tallinn to discuss: designing e-Governance strategies, 15 years of e-Gov- ernance experience in EU Eastern Partnership countries, coordination and communication in central e-governance implementation and cyber security and e-governance. The conference aims to serve the following interrelated communities: government decision makers and strategists from countries implement- ing national e-Governance strategies, focusing on the EU Eastern Part- nership and Open Government Partnership countries, donor organisations supporting development of open, transparent and efficient governance practices via IT solutions and companies developing e-Govern- ance applications and assisting governments with their implementation. More information and registration: tallinnconference.ee Follow us on Twitter: #egov2015 11.05 ICT Week ICT Week 12.05 13.05 LIFE IN ESTONIA #37 I 2015 SPRING I EVENTS 10

11. 13 May @ Swissôtel (Tornimäe 3) Nordic Digital Day by the Ministry of Economic Affairs and Communications Last year some 300 e-Government experts and CIOs from all over the world gathered to the Nordic Digi- tal Agendas Day where Denmark, Norway, Sweden, Finland and Estonia shared their vision for and major action lines of their digital agendas. In addition, each country introduced some crazy, yet necessary ideas the realization of which is a challenge today, but could provide valuable experiences and inspirations for future cutting-edge innovation. The Nordic Digital Day this year is even more inspir- ing and is dedicated to the Nordic ICT innovations and reforms that every country is particularly proud of. The aim is to show the revolutionary projects that have had a big impact on the daily lives of people and businesses in the Nordic countries. They are something that every country should implement to make a new leap forward in overall information society development. More information and registration: e-estonia.com/nordicday/ Follow us on Twitter: #NordicDay2015 13 May @ National Library of Estonia (Tõnismägi 2) FinanceEstonia International Forum 2015 This year’s Forum, jointly organised by FinanceEstonia, Estonian Private Equity and Venture Capital Association and Estonian Business Angels Network, focuses on the development of European capital markets and increasing digital possibilities. In addition excellent networking opportunities will be provided both at the Forum and the Gala Dinner which will take place in Energy Discovery Centre. Participation with invitations only! More information and registration: www.financeestonia.eu/ financeestonia-international-forum-2015/ 13 May @ Tehnopol (Mäealuse 2/1) LEAP by AIESEC LEAP prepares startups for a big jump in their journey by providing a learning space tailor-made for their own needs and the interaction with International VCs. Unlike others, LEAP is a fresh idea validated by the Estonian startup ecosystem. At LEAP, you can expect mentoring spaces, skill workshops and speeches tailored for you and your startups delivered by both Inter- national and local experts. What’s more? LEAP is partnering with Lati- tude59 to ensure that you get the best learning and opportunities from both of the events! More information: www.leap.aiesec.ee 14-15 May @ Creative Hub Kultuurikatel (Põhja puiestee 27a) Latitude59 networking conference Latitude59 startup and investor networking conference will celebrate already its 8th birthday! This years’ special focus will be on FinTech, Hardware Evolution and e-Residency. At Latitude59 e-Res- idency will undergo scrutiny by seasoned entrepreneurs to understand its real business potential. Some of the hottest Fintech startups will be present to discuss disruptive business models in the finance sector. For the first time we will offer a special insight to investing into hardware startups and will feature several kick-ass hardware showcases. Be aware, Latitude59 Startup Pitch Competition powered by Blackbox and EstBAN presents born global startups from around the globe to see who’s best. 15 May @ Rock Café (Tartu mnt 80) Estonian ICT Week closing party “Rock IT” Come see and enjoy the most innovative rock party of the week. RockIT is a festival for ICT companies’ bands where 10 different groups will be playing their favourite songs. The party starts at 19:00 and goes on until the early morning hours. Tickets are available at the venue. 13.05 ICT Week ICT Week 14.05 15.05 “Amazed, not surprised, by the strength of tech and talent in #Tallinn @latitude59. Looks like I’ll be back!” Gil Dibner @gdibner REGISTER NOW: www.latitude59.ee Follow on Twitter and Facebook @latitude59, #latitude59 SPRING 2015 I LIFE IN ESTONIA #37 11

12. Estonian pavilion “Gallery of_” features more than thirty Estonian companies, Estonian music and design. In addition a street food restaurant and a Rye bar with Nordic food and drinks inspired by the local nature. The pavilion is a melting pot for the high-tech and low-tech, presenting Estonia as a dynamic little country where ancient traditions and unspoilt nature fuse with technological innovation. COMEANDDISCOVER THEGALLERYOFESTONIA @EXPOMILANO2015 estonia.eu/expo2015 One of the highlights will be Estonia’s national day on the 7th of June and the attempt on the same day to set a Guinness World Record in Kiiking – swinging 360 degrees over the fulcrum with more than a 7m high swing. Have you ever wondered what it takes to recharge a phone or turn on a light? Energy swings on the first floor will give you the answer and provide a unique possibility to produce electricity by yourself. Skype, developed by Estonians, provides a virtual guide and a virtual friend for the Estonian pavilion and its visitors. Come and have a chat with IT and learn new things about Estonia. WATCH THE VIDEO

13. The Friends of Estonia International Meeting Celebrated its Fifth Anniversary in the Summer of 2014 The aim of the event is to recognise investors, politicians and artists whose activities and support have helped Estonia to develop into a progressive, fully-European country with a dynamic economy and vibrant culture. A hundred and six guests from 21 different countries participated at the meeting of 2014. The main topic of the event was e-Democracy, the e-State and the role of these institutions in contemporary society. High-profile speakers at the symposium included the President of Estonia Toomas Hendrik Ilves, and Mr. Andrew M. Thomp- son, founder and Head of Proteus Digital Health. At a seminar entitled “Global Estonians – Contributing Towards A World Without Borders”, organised under the auspices of Enterprise Estonia, the Estonian Govern- ment CIO Taavi Kotka introduced their latest initiative to introduce e-Residence per- mits to anyone around the world, grant- ing the opportunity to utilise fully all the benefits that ‘e-Estonia’ has to offer with its many business services. In addition, representatives of TransferWise, Teleport, Google, GrabCAD, Planet OS and Tolaram Group gave presentations on their own smart solutions. The next Friends of Estonia International Meeting will take place between 9-11 July 2015. The Estonian Song and Dance Celebrations are a long-standing and very important tradition for Estonia and the Estonian people (the first song festival, or laulupidu, took place way back in 1869 with first dance festival or tantsupidu happening in 1934) and the major festivals are today held every five years. In 2003, this tradition of song and dance celebrations was officially added to UN- ESCO’s List of Intangible Cultural Heritage. The 26th Song Celebration and the 19th Dance Celebration, entitled “Touched by Time. The Time to Touch” was held in Tallinn from 4-6 July 2014, and drew a record number of participants and audience, with more than 153 000 people visiting the dance performances and concerts. Most tickets were sold for the second concert of the Song Festival “The Time to Touch” on Sunday – 67 322 tickets. The audience listened to and indeed sang along with 33 025 singers joined by 10 082 dancers. The joint choir for the grand finale consisted of over 22 000 singers. Hirvo Surva, Artistic Director of the event said, “I’m extremely happy to have been born in Estonia, to be speaking Estonian. I’m grateful to be able to give my little contribution to the ‘laulupidu’ - there is nothing better that that.” 1 240 overseas participants also took part in the event. These guests were amazed to see choir conductors heartily cheered and even lauded like rock stars. The next Youth Song and Dance Celebration will take place in 2017. And, 2019 will see the Song- and Dance Festivals which will mark the 150th anniversary of the very first event. HIGHLIGHTS OF 2014 SPRING 2015 I LIFE IN ESTONIA #37 13

14. PM Taavi Rõivas’ and Business Delegates’ Visit to the USA In December 2014, Estonian Prime Minister Taavi Rõivas made an official visit to the United States, with the focus on three primary fields: economic cooperation, bilateral relations between Estonia and the USA, and security. The business delegation accompanying the Prime Minister included representatives of over 40 Estonian companies. The visit be- gan in Silicon Valley, where the delegation visited renowned technology enterprises like Google, Tesla, Microsoft and GrabCAD (which also has Estonian roots), Twilio, Yammer, and others. At a business forum called ‘e-Estonia and the Digital Society’, held at the University of Draper in California, Steve Jürvetson and his business partner Tim Draper were presented with the first Estonian e-Resident cards to be issued in the United States. Prime Minister Rõivas called upon companies based in Silicon Valley and in the rest of the world to make full use of e-Residency to simplify their online activities and to bring new services onto the world market: ‘Es- tonian e-Residency has already received a lot of attention, even though we are in the initial phases and just discovering the potential of this undertaking,’ Rõivas said. Prime Minister Rõivas also gave a public talk at the University of Stan- ford, Connecticut, in which he emphasised the importance of the US as Estonia’s key ally in security policy, including cyber-security. The Es- tonian Prime Minister remarked that the primary security challenge for Estonia comes from the East. However the country has to be prepared for attacks from other directions as well, principally cyberattacks, and Estonia’s preparedness to implement new technologies and IT solutions in fighting cyber attacks is paramount. “Cyber-security is an aspect of security which needs constant national and international attention,” said Rõivas. In Washington, the delegation met with the US high-ranking state officials and with organisations of interest for the defence industry. The visit ended in New York with the opening of the NASDAQ stock exchange day and meeting with representatives of investment companies. President Barack Obama’s Visit to Estonia US president Barack Obama visited Tallinn on 3 September 2014 as part of his official trip to Estonia and Wales, UK. During the highly-anticipated one-day visit, Obama got to see the 18th- century Kadriorg Art Museum, the Stenbock House (the seat of the Es- tonian Government) on Toompea and also gave a very well-received speech at the Nordea Concert Hall, during which he complimented both Estonia’s continued efforts in maintaining and cultivating democracy and the country’s notable entrepreneurial spirit. “Here in Estonia, we see the success of free markets, integration with Europe, taking on tough reforms. You’ve become one of the most wired countries on Earth, a global leader in e-government and high-tech startups. The entrepreneurial spirit of the Estonian people has been un- leashed. And your innovations, like Skype, are transforming the world,” the US President said. With the NATO Summit Session in Wales his next destination, Mr Obama also emphasised the dedication the US has demonstrated towards rec- ognising and collaborating with its NATO allies now and in the future. In the joint press conference with Estonian President Ilves which followed, Mr. Obama went on to say that: “Estonia is one of the great success stories among the nations that re- claimed their independence after the Cold War. You’ve built a vibrant democracy and new prosperity, and you’ve become a model for how citizens can interact with their government in the 21st century, something President Ilves has championed. With their digital IDs, Estonians can use their smart phones to get just about anything done online – from their children’s grades to their health records. I should have called the Estoni- ans when we were setting up our health-care website!” LIFE IN ESTONIA #37 I 2015 SPRING14 I HIGHLIGHTS 2014

15. #estonianmafia at SLUSH Estonian entrepreneurs participated enthusiastically in the Finnish startup-investor conference ‘Slush’, with a delegation led by the Prime Min- ister of Estonia, Taavi Rõivas. Several promising Estonian start-ups made the short trip to Helsinki to meet with investors at Slush including startups Heelosophy, Fleep, Jobbatical, GoWorkaBit, WellBiome, VTT-TNM, Comfee and Hyperion Tech. ‘I always thought Silicon Valley was the epicenter of global innovation. After Slush, I changed my mind,’ said Wang Jian, CTO at Alibaba after visiting the startup conference in Helsinki, Finland last November. Esto- nians and Finns are uniting to grow the Nordic startup scene more powerful. Also the governments are cooperating to innovate the countries. The strongest message to come from the stage was expressed by the Prime Minister of Finland, Alexander Stubb, when he announced that Finland is about to commence integrating the e-Governance and e-Ser- vices in Estonia into Finland as well. Estonia Ranks First in the Tax Competitiveness Index According to a survey conducted by the Tax Foundation (based in Wash- ington DC) Estonia has the most competitive tax system in the OECD. The foundation analysed over 40 variables related to tax policy, divided them into five categories and ranked all the OECD member states according to their scores in each category. Estonia ranked no less than in first place in the Corporate Tax Rank and Property Taxes Rank, as well as second in Individual Taxes Rank! Samsung Sourcing in the Nordics At the end of August, Samsung Electronics and the Estonian Investment Agency jointly hosted a pitching event ‘Get Global with Samsung’ in Tal- linn, for connecting tech companies from the Nordic-Baltic region with the global big hitter Samsung. The team from Samsung Electronics had come to search for innovative technologies that might be integrated into Samsung’s future products. Altogether, 14 tech companies from Estonia, Finland and Norway were pre-selected by Samsung and got the chance to introduce their technology. The Samsung representatives were pleasantly surprised about the great way they seemed to click with local companies. They emphasised that they see a lot of great innovation happening in Europe and assured everyone that they would take that message back home to Samsung Headquarters in Korea. Become an e-Estonian Now! This Fantastic Governmental Start-up is Taking the World by Storm. E-Residency is a state-issued secure digital identity for non-residents of Estonia. This may sound counter-intuitive, so let’s explain how it works. Estonian e-Residency is issued by the Government of the Republic of Estonia only, though it does not bring physical residency or rights of entry to Estonia or the EU in and of itself. Estonian e-Residency does however facilitate the digital authentication and digital signing of many different documents. E-Residency does not entail any residential or citizenship rights as such, and it cannot be used as a physical identification card or travel document. Its main purpose is to make life easier for anybody by giving them access to various secure e-Services which have already been available to Estonians for years. By providing e-Residency rights, we in Estonia are moving towards the idea of a country without borders. Ever since Estonia announced its e- Residency program in October 2014, the potential implications and benefits of this innovation have been debated. The program’s detractors have dismissed it as anything from a mere PR stunt to a real security threat, but in the meantime the Estonian government has been positioning e- Residency as a ‘governmental start-up’, giving the unvarnished truth and so pointing out that every innovation comes with an upside as well as a downside. In this way they have more than answered the critics. But what is the correct response to those who criticise e-Residency on the grounds that Estonia itself doesn’t stand to gain anything out of it? In fact we are helping the whole world with this project, and the benefits will be long-term and not just short-term. While the country will not be directly profiting from those who enrol as e-Residents any time soon, with the services available to be utilised by e-Residents only just starting to unfold, the very fact of having what are effectively Estonian ‘ambas- sadors’ all over the world means the venture is already paying off. The very first two e-Estonian ID cards were issued to the prominent Economist journalist Edward Lucas together with the Estonian-Ameri- can investor Steve Jürvetson. The reasons for these choices are simple. Lucas has been one of the most significant international messengers of the Estonian story for several years now, and he has also done some great work in contributing to the country’s reputation in the electronic and technological spheres. As stated, Jürvetson has Estonian roots, and he is a very well-known Venture Capital investor in the US. SPRING 2015 I LIFE IN ESTONIA #37 15

16. #estonianmafia amongst greatest success stories in 2014 The Estonian-founded, London-based, money transfer giant Transfer- Wise has received US$58m in investment from the investors led by the Silicon Valley-based American venture capital firm Andreessen Horow- itz. TransferWise’s existing investors, including Sir Richard Branson, Peter Thiel’s Valar Ventures, Index Ventures, IA Ventures and Seedcamp, also participated in the investment round. Ben Horowitz, a partner at Andreessen Horowitz, joins the board of TransferWise to help accelerate the company’s global roll-out. His firm’s previous notable investments include Facebook, Twitter, Airbnb, GitHub and Pinterest. The start-up will use these funds for its global ex- pansion. It will open its US office next month and is set to open offices in Germany and in Australia in the next few months as well. The company plans to open 300 further currency routes over the next year. The funding round is thought to value the company at almost US$1bn. TransferWise was launched in London in early 2011 by two Estonians: Taavet Hinrikus, Skype’s first employee, and Kristo Käärmann. The firm started with making transfers between the Brit- ish pound and the Euro. It now has 250 members of staff, 292 currency routes and continues to grow between 15-20% a month. The company says that customers have transferred £3bn using its platform. In 2014, Estonian-founded, US-based startup GrabCAD was acquired by the US-Israeli pro- vider of 3D printing solutions, Stratasys Ltd, for around US$100m.This was the second biggest exit for an Estonian startup to date and the biggest for Estonian seed investors. Founded in 2010, GrabCAD is helping engineers get products to market faster by connecting people, content and technology. “GrabCAD was founded to bring the world’s engineers together and help them collaborate to bring better products to market faster,” said Hardi Meybaum, co-founder and Chief Executive Officer of GrabCAD. “By joining forces with Stratasys, a global leader in 3D printing and ad- ditive manufacturing, we believe we can extend the reach of one of the most exciting and innovative design collaboration technologies available.” In January 2015, it was announced that NASA uses online engineering platform GrabCAD to design a handrail clamp assembly (HCA) for the In- ternational Space Station (ISS) that can be printed on the ISS 3D printer. Read more about GrabCad > Richard Branson Promotes Tallinn as New Tech City The website virgin.com is of course the home- page of the world-famous entrepreneur Rich- ard Branson, and it now promotes the capital of Estonia as one of the four new destinations for founding your seed company. If the rental prices for a decent pad in London and San Francisco are beyond the pocket of a young entrepreneur, and if the creativity in those cities also comes at a premium, where should a technology start-up look next? Eleanor Ross, the author of the article in question, has ranked Tallinn as THE top destination for new and budding technology entrepreneurs to locate and grow. Tallinn is followed by Malmö in Sweden, Eindhoven in Holland and Brno in the Czech Republic. “Unsurprisingly, Tallinn has its own version of Silicon Valley in the form of Technopolis, which is located near to the airport. It hosts a large number of tech enterprises, with both SMEs and more established companies,” writes Ross. “Tallinn has over 30 WiFi hotspots for its citizens and visitors, most of which are in the city centre and the Old Town, and many are near popular tourist attractions. The network, Tal- linnWifi, may be connected to for free and its has a download speed of 15Mbps per hotspot.” Amongst other things, Ross praises the public transport of Tallinn as an innovative and smart solution. ‘From getting a free bus ride by swip- ing a smart card that then tracks your move- ments (all public transport here is free if you’re a Tallinn resident) to using a special code to mail a package from one locker to another, Tal- linn residents use advanced technology every day. All ID cards have chips in them, and park- ing is paid electronically using a mobile phone code,’ explains Ross on the website. LIFE IN ESTONIA #37 I 2015 SPRING16 I HIGHLIGHTS 2014

17. Hardi Meybaum: Estonia is Like a Peacock – Deceptively Small in Size But Full of Impact in Appearance By Holger Roonemaa / Photos by Mardo Männimägi Soon after graduating from Tallinn University of Technology he established a company called GrabCAD, relocated to Boston to continue its development there, raised tens of millions of dollars of venture capital money and finally sold the company – allegedly for USD100m – to the world’s largest 3D printing company Stratasys. Nowadays, Hardi is working at Stratasys’ and heads GrabCAD development there. For those of you not familiar with GrabCAD, the easiest way to describe it is to say it is a collaboration platform that brings together some 1.8m engineers (that’s greater than the population of Estonia incidentally) and presents them with the tools to collaborate on both open and private projects. GrabCAD’s clients include such august institutions as NASA and General Electric among others. We asked Hardi about what has been happening with GrabCAD lately. Hardi Meybaum (32) is just one example of a new generation of Es- tonian entrepreneurs – thinking out-of-the-box, having an innovative mindset and most important – actually being successful. SPRING 2015 I LIFE IN ESTONIA #37 17 COVER STORY I

18. Tell us what has been happening with GrabCAD during the five months since you sold the company to Stratasys? For one thing, we just announced that GrabCad Workbench is now free for all users. This is really great and positive news for our customers, because prior to that you needed to pay USD70 US per user, per month, in subscription fees. But that system is no more, and every designer, engineer and manufacturer can now start using GrabCAD for free. Looking at the bigger picture, our team has multiplied in size, and though we do everything as we used to do before, we do it much faster now. We have launched a couple of very interesting challenges in recent weeks; one of them was initiated by NASA and another by General Electric. What does it mean when you say that you’ve launched a NASA challenge? Our concept incorporates a challenge-oriented environment, where different companies can ask for our users to come up with their solutions for design problems posed. We have nearly two million users, who can all contribute to solving these challenges. Over the last couple of years we have launched many such challenges. Now NASA have approached us and asked for help regarding a specific detail in a space station. Our users have already provided them with nearly 500 designs! How does it work? Did NASA find you or the other way round? We have never had a classical outbound sales team – usually people approach us and sign up without us directly talking with them. With larger customers it is sometimes necessary to talk a couple of times on the phone and agree on the details, before they sign up. It is very similar with the challenges. Companies contact us and then we help them set up the challenge. You stated that the Workbench is now available for free. What is the business logic behind that? On the surface it seems you could potentially lose revenue by following this step That’s true, but this is part of the charm in being part of a large corporation. GrabCAD’s vision has always been to reach every engineer’s desk. We have effectively achieved this goal through our community. We have 1.8m users now as I said. The other part of our vision is that every engineer will store their files on our Workbench. The hefty price that we used to charge made this difficult to achieve. But now that we made it free, potentially everyone can access the Workbench. In the future we plan to combine the Workbench with Stratasys’ products and see how such synergy will work out. But today we keep focusing on developing a really good product. There is also another huge difference between being an independent company as against being part of a large corporation. As a startup we used to operate in an 18-month cycle. Startups have to raise new venture capital on average every 18 months until one day you’d ideally make an IPO and then get to factor public money raised on the stock exchange into the equation. This means that as a startup you keep working on short-term goals only. Now we can look considerably further up the road and make decisions that will affect the company maybe as far ahead as 5 or 6 years from now. Tell us a bit about the deal with Stratasys. Why did you decide to sell GrabCAD? There had been interest to buy us since basically day 1. GrabCAD’s community has always been neutral towards different software producers. We are almost like the ‘Switzerland’ of companies in that sense! It doesn’t matter what kind of software you use or in which industry you work in - there’s always a place for you in GrabCAD. Now, if we had sold to a strictly CAD company, we would have lost that neutrality. For this reason I was never really interested to sell GrabCAD to a pure software company. But ever since we first met with Stratasys, we understood that we shared very similar visions. This was a really cool thing to discover. GrabCAD’s main vision was to help our clients get their products to the market faster. So was Strata- sys’. Their 3D printing is neutral in exactly the same way as we are. How did you and Stratasys find each other? A year before our deal, Stratasys bought a company named MakerBot. MakerBot has sold the highest number of 3D printer units worldwide, although Stratasys’ revenue has been larger. As it happened, the founder and CEO of MakerBot went on to become a really good friend of mine when I built GrabCAD. So a little the MakerBot deal I was having dinner with him and he said “you know, Hardi, I think you should also sell to Stratasys, so we can work together”. He introduced me to the right people, we had negotiations for six months and then concluded the deal. Can you tell us how many interested parties you effectively snubbed before you made the deal with Stratays? From what I understand, it wasn’t the pricetag Stratays offered but more their overriding philosophy that you found appealing? That was exactly the case. So I have never really worried about what would happen with GrabCAD since the Stratays takeover. The question had always been more whether to sell at all. But we have been lucky to have attracted a lot of users and attention since the very beginnings of GrabCAD. So, whilst I can’t give you a precise figure, I can say that there were plenty of meetings with people interested in buying us up. In the end, though, it is one thing to meet and talk, but another thing to actually reach a deal. Only that matters. LIFE IN ESTONIA #37 I 2015 SPRING18 I COVER STORY

19. It has been reported that the deal with Stratasys came to a cool USD100m. Is this true? Sorry but I can’t comment on the specifics of the deal. After selling GrabCAD you didn’t leave, but instead were retained by Stratasys. How do you see your own future at the company? To be honest, I don’t set long range plans for myself. As long as it is still interesting to me, I’ll stay. And so far it has been really interesting! But still, how can you motivate yourself now that you don’t own the company anymore? I like new challenges. As long as I have them and I still feel like I’m learning something new, then I don’t mind if the company no longer belongs to me. Stratasys’ turnover was around USD780m last year and it keeps growing by 35 per cent a year! That is an amazing statistic! Furthermore, the entire market sector is growing by an estimated 35-40 per cent a year. It doesn’t happen too often that someone can work for a market leading company in a field that itself is growing at an incred- ible pace, AND you can affect the company’s direction every day! This on its own thrills me and that’s the reason why I’m staying here for the meantime. What will the relationship between GrabCad/ Stratasys and your native Estonia be? We are still hiring in Estonia, and even faster than before. Estonia is, and will be, a very important place for both GrabCAD and Stratasys. We are very positive about the different projects regarding our Estonian office. Could you elaborate on that? Do I understand correctly you correct that it’s not only GrabCAD that’s expanding in Estonia, but also some of Stratasys’ other activities? Yes. An important change that has already taken place is that Grab- CAD’s team is nowadays also Stratasys’ development team. We have already integrated the software development teams and our engineers work for both GrabCAD and Stratasys in Tallinn as well as in our other offices in other countries. Your Tallinn office is close neighbours with another Estonian-born startup that is making headlines around the world, TransferWise. Both of you are expanding. Is there a hiring ‘war’ going on? I don’t believe in doing that. I think that the time when people joined software development companies purely because of the money are long gone. There must be something really wrong when a person chooses between us and TransferWise based solely on the wage we offer. We are just such different companies, with radically different engineering challenges. Still, are there enough people to hire? There is yourselves, then TransferWise, then there are other local IT-companies and startups, finally Russian IT-giant Acronis is establishing its development centre in Tallinn. True, in an ideal world we would like to hire faster. There is a need for significantly more people with a technical background in Estonia. But at GrabCAD we are used to such an environment. We are also competing for IT talent in Boston, which is a ten times crazier scene than Estonia’s. In other words, there are a lot more IT people in Boston, but the competition to hire is also much higher. Or take Cambridge, England, which is a well-known development hub for lots of large companies solving extremely challenging engineering problems. We are used to competing for the best talents and we have always been able to hire exactly the people we want. SPRING 2015 I LIFE IN ESTONIA #37 19

20. What are your own plans regarding Estonia? Are you thinking of giving something back to the community here after your deal with Stratasys? Yes I am thinking about that a lot. As a matter of fact I’m set to launch a project in Estonia, probably in April this year. Without giving too much away, I can say it is connected with education, and the goal is to help provoke interest in a technical education amongst young people. I know I am being vague, and I must apologise but I’m not in a position to give more detail than that just yet. There are still a lot of ‘Is’ to dot and ‘Ts’ to cross before I can go public with the plan, so please sit tight! Can you at least drop a couple of hints? (Laughs) I really wouldn’t like to say anything more yet. Let’s wait for the public launch, then we can talk again! How often do you come to Tallinn these days? Over the last five months there have been just two weeks when I haven’t had to get on a plane to somewhere. As a result I unfortunately haven’t been able to visit Estonia for a while. But I plan to stay in Estonia for three months this summer. And that’s something I haven’t been able to do for the last five years! How will you find the time for that now? Well, instead of Boston being my adopted home town and Boston Lo- gan airport my home airport, it will be Tallinn and Lennart Meri airport instead. I will still have to travel a lot, though. GrabCAD came about through the use of tech accelerators, but as I’ve gathered from talking with various people, you yourself are quite critical of accelerators. Why is that? I am critical of certain accelerators and also perhaps of certain companies joining accelerators. Some companies, because of their nature, simply shouldn’t join accelerators and others should at least ask themselves which is the best accelerator to join. Actually that said I just made my first ever investment - and it was into an accelerator - Bolt! Bolt is a Boston and San Francisco-based hardware accelerator. Bolt doesn’t teach you how to build a team, because you can find advice on that online or simply ask your investors. Instead they provide you with space where you can build your prototype, and then help find the best manufacturer in China, that can make you as many as 100 000 of your first units. I like such types of accelerators, because they give you a very clear idea of what you can expect from them. Then there are accelerators that offer you the same know-how that you can also find online. So if you have a startup that’s already making some money and you can find a seed investment on your own, you really don’t need an accelerator in fact. Do you mean that some accelerators have basically turned into chatrooms? Yes, exactly! Problem number one is that they’re completely over-hyped. People tend to think that if you join an accelerator, miracles will start to happen. That is simply not the case. The company still belongs to you and it is you and you alone who has to fight for it and push it further. Problem number two is that people tend to think that once you get into an accelerator, you’ve made it – you’re successful! That is not a good indicator of success though. Real success is when you find clients who love your product, who are prepared to pay for it, not to mention when you see consistent, month-on-month growth. So with your views on accelerators in mind, do you have regrets about entering accelerators with GrabCAD? I do regret entering Seedcamp [a popular London-based accelerator – ed.]. When you join an accelerator, you lose a significant part of your share of the company. So you have to calculate things carefully, to be sure the accelerator are giving you enough value in exchange. We definitely didn’t gain enough from our participation in Seedcamp. In Techstars [GrabCADd entered Techstars Boston in 2011] however, the share was 50/50. They didn’t directly give us much new, but member- ship did help our brand development. Thanks to Techstars we weren’t just an Estonian company in the US any more. Back in those days being an Estonian startup didn’t mean nearly as much as it does now. Furthermore, being part of Techstars made investors fight over us, because they knew that we were likely t be exposed to plenty of investors at the Demoday. In other words everyone was afraid that they’d lose out on their chance to invest in us. Is being an Estonian startup really a brand of it’s own nowadays or does hype also come into play? Estonia is fast turning into a place that people know all about. One of our investors has compared Estonian startups with Swiss Army knives ‒ because they guarantee quality. I agree with him and this is also an image that is taking shape in Silicon Valley, as well as Boston and New York. When an Estonian founder is able to enter the US market and make appointments with VCs, that’s impressive on its own. Second, Estonians have a tendency to over-engineer their products, in my view. What I mean is, first we make the perfect product and only then do we start thinking about selling it. The approach in Silicon Valley is completely the other way round. When you add the eEstonian concept and the PR that president Toomas Hen- drik Ilves brings to the Estonian IT-brand into the mix, we end up with a very good result. LIFE IN ESTONIA #37 I 2015 SPRING20 I COVER STORY

21. What more can we do here to improve our brand even further? The next step should be to take a deeper look inside. Estonia reminds me somewhat of a peacock. If you take a close look at it, you can see that it is a really small bird. Its body is often little more than the size of a man’s fist, but when it spreads its wings it gives the impression of being a big, powerful bird. Similarly, Estonia appears to be a major dynamic IT-focussed country boasting lots of startups, but in actual fact we have had just a few real success stories to our name so far. So we must do everything we can to ensure we get more GrabCADs and TransferWises in future. Do you plan to cast your eye around as a potential investor yourself now? I do indeed. I have just invested in a Boston-based startup Dunwello. Dun- wello is a community for professionals inside existing organizations. They occupy the gap between Linkedin recommendations and Yelp. The community is definitely ahead of the curve, but I believe in the vision and the team. I plan to invest more in the future as well. Investing is a great way to give back what you’ve learned and help other starting businesses into the bargain. This also helps you to get to know new industries. I have experience in production, design and engineering, but it’s really cool to be learning about other industries now. So is investing a business, a method of education or, alternatively, a charity? I hope it’s not entirely a charity! I do plan to get a return from my investments! But I don’t do it just for the money, but more to educate myself and help young entrepreneurs as well. You’ve also published a book. How was that even possible with all your work in developing GrabCAD? Yes, the name of the book is “The Art of Product Design - Changing How Things Get Made”. The cool thing about the book is that it was published by Wiley, which is the number one business books publisher in the US. We noticed that The Internet had transformed a lot of different industries. For instance we don’t need walk-in travel agents any more, we can order taxis with an app etc. This effect was spreading to the production industry as well. This is also the reason we created GrabCAD. We saw that there were a few hundred companies that were approaching production in a new way. As it turned out, they were all clients of GrabCAD! So with the book we wanted to inspire the other 99.99% of companies also to do things in a new, more creative and more efficient way. Writing a book isn’t exactly the easiest thing I’ve done in my life. And writing a book at the same time as running a fast-growing company is really difficult. Luckily we had a great research team and we expressed our vision and story through our clients. In fact the second part of the book is about our vision on how to move on in the future. And how has the book been doing? Very well, thanks it has fulfilled all of its goals in fact. I still receive emails from people saying telling me the book was exactly the thing they needed to inject new breath into their work. It has also gained a lot of attention for GrabCAD. We’ve been invited to attend many conferences, whereas we couldn’t have got an entrée to them without having published the book. Finally, what do you plan to do after GrabCAD? I probably won’t work out my entire career down to retirement at Stratasys. When it’s time to move on, I will be sure to let you know! SPRING 2015 I LIFE IN ESTONIA #37 21

22. Estonia is no stranger to the digital world. As long ago as 2005, it became the first country to hold an election where people could vote online. I was one of the first people to try out the new system. Now, in February 2015, the number of Estonians to cast an e-vote in parliamen- tary elections rose to a record number – 31 per cent of those who voted. I am immensely proud to have been at the forefront of the digital trans- formation of my country, which today has probably the most joined-up digital government anywhere. Estonia has managed to create a true e-Society that has improved peoples’ lives in many different ways. Take digital signatures, where we have more than a decade of experience. They allow people to vote electronically, do their banking, declare taxes, fix contracts – all without leaving either home or the office. When Estonians started to use digital signatures, it was like a social and commercial explosion. Since the system became available, more than 100m digital signatures have been made in Estonia. I would like to see digital signatures mutually recognised across the EU’s 28 countries. Every Estonian citizen now has an ID card, which contains biometric information about them as well as digital signing capabilities. Again, I was one of the first people to start using these. That said, I don’t always want to point to my own country as a shining example. However, what is now normal for Estonians in their daily lives is not yet the same for people in much of the rest of Europe. During my nine years as Prime Minister, I supported the goal of creating a digital single market for the European Union that really works. Digital issues are close to my heart, which is why I was pleased to be nominated as Vice-President for the Digital Single Market at the European Commission in Brussels. Building a Digital Single Market for Europe By Andrus Ansip / European Commission Vice-President for the Digital Single Market Andrus Ansip Andrus Ansip was appointed Vice-President of the European Commission with responsibil- ity for the Digital Single Market in November 2014. Before moving to Brussels, he was a member of both the Estonian and European Parliaments. This followed almost nine years in Tallinn spent as Estonia’s longest-serving Prime Minister, when Ansip worked with both centre- right and centre-left parties to lead three different coalition governments. During his time as Prime Minister, he also acted as chairman of Estonia’s liberal Reform Party. Ansip first entered national politics in Septem- ber 2004 when he became Minister of the Economy. Up to this point, his career was spent in Estonia’s second largest city of Tartu where he was born in 1956. Ansip was Mayor of Tartu for six years after working in banking and business. A chemistry graduate from the city’s university, Andrus An- sip is married with three children. LIFE IN ESTONIA #37 I 2015 SPRING22 I STATE AND SOCIETY

23. Digital activity is everywhere. Every economic pursuit, every sector of society uses digital tools and online networks. With the power of cloud computing, the growing reach of social networking, the rise of big data, all manner of mobile devices available, technology is developing at lightning speed. Europeans want the best that the Internet can offer; they want safe, accessible and fast online services; they want more choice and competitive prices that the world’s largest marketplace should be able to provide. They want to be able to enjoy online films, music, books bought anywhere in the EU. No price discrimination, website blocking or re-routing because of where they happen to live. Unjustified geo-blocking is unfortunately still a reality, with messages like ‘This service is not available in your country’ that can appear on screen. For me, this is a form of discrimination – and something we fought hard to remove in the physical world. People do not understand why they cannot access content they have paid for when they travel abroad. In the same way, they cannot understand why they cannot access content they are willing to pay for in the first place. This should all be possible in the 21st century, the digital age. But it is not yet a reality across Europe. There is still a lot of work to do to achieve a truly connected digital single market. A market where every consumer can enjoy digital content and services – wherever they are in Europe, including government services. It means every company should be able to share and sell its wares online to a market of 500m consumers, with ease. Today, a small business trying to spread across the EU faces no less than 28 regulations concerning consumer protection, data protection, contract law and tax rates. People trying to buy online in Europe today face endless barriers. It also costs too much, both for consumers and businesses. Take the cost of getting delivery of a parcel of goods that you have bought online, but from a retail website based in another EU country. The charge for delivering across an EU border can be five times – even more, sometimes the national equivalent. We are working hard to remove the obstacles to create a connected Digital Single Market for Europe. Bringing down barriers is what Europe is about, to give all Europeans more opportunities so that they can enjoy competition, convenience and choice online. At the same time, we have to set about building, improving and connecting digital Europe. Building trust and confidence, for example, so that people are confident about using the Internet and online services. Or improving areas like technical interoperability and standards across the EU, which will also help to improve access to networks between countries. Connecting everyone, everywhere, by investing in modern and joined- up broadband infrastructure, so that people in the remotest areas can also enjoy high-speed Internet access. Fast, reliable, secure connectivity – everywhere. These main principles will form the basis of a long-term digital strat- egy that the European Commission will present in May. It will contain proposals for new legislation and the updating of existing laws so that we have better regulation – rules that are ‘fit for purpose’ – in the digital age. For people, the Digital Single Market will be a digital space where users’ electronic data can easily be carried or transferred across platforms and systems in all EU countries, without discrimination based on nationality or unjustified geo-blocking. For businesses, it will allow them to reach new EU markets easily, backed by a clear set of rules. Companies, particularly small and/or online businesses, should be able to start operating across the EU with just one click of the mouse, without burdens or restrictions. This will allow them to grow, scale up quickly and transform their business and industrial models to include digital technologies. This means moving further on consumer rights, and simplifying and modernising rules for online purchases and digital products, for both buyers and sellers. It will mean concluding negotiations on data protection and cyber-security. It will also involve reforming and modernising EU copyright rules. We have a great opportunity and should make the best of it. My aim is to make sure that Europe, its citizens and businesses, get the best of the online world in the safest and most open environment possible. Openness and opportunity: not obstacles. SPRING 2015 I LIFE IN ESTONIA #37 23

24. E-Residency Goes Global - Apply for One in Your Home Country By Holger Roonemaa Perhaps you have heard the success story that is e-Estonia? That you can start a company in Estonia in just a few minutes, whilst sipping a cappuccino in a café; that it takes just a few minutes at worst and sometimes just a few seconds, to submit online tax declarations; that contracts are mostly signed with digital signatures and you can be thou- sands of miles away from the co-signatory to the contract? Well if you didn’t know all that before, you do now! And there’s even more great news – from now on anybody, anywhere in the world can benefit from many of the services e-Estonia offers, whether it be simplifying one’s business-related activities, starting a new company or just trying out something innovative and cool which is not available anywhere else. LIFE IN ESTONIA #37 I 2015 SPRING24 I STATE & SOCIETY

25. Kaspar Korjus is the e-Residency Program Director, which means that he is the person in charge of the first ever Estonian governmental start-up. But what is e-Residency and why should people need it? In very simple terms, it is a digital identity issued by the Estonian state. To put it even more simply, it is a plastic card with a micro-chip. This card provides two options: the ultra-secure authentication option and the opportunity to digitally sign all manner of documents. In other words, this card opens the doors to the Estonian e-Services to everybody who is not an Estonian resident, and perhaps has never had any contact with Estonia before. The purpose of e-Residency is to make life easier by using secure e- Services that have been accessible to Estonians themselves for quite a few years already. By providing e-Residency, we are moving towards the idea of a nation without borders. The e-Residency project which started in its beta-version during the last months of last year, is now ready to take the next giant leap. ‘What we aim to do is to create a worldwide virtual business environment, where people from both the developed and developing countries can easily become entrepreneurs and start doing business anywhere in the world. Physical national borders and restrictions will no longer present an obstacle. You can start a business, open bank accounts, make transactions, sign contracts and even declare taxes, all on your computer,’ says Korjus. More than that, the opportunity to use mobile-ID for e-Residents to sign and get authentication for their documents is also in the pipeline. Four big goals ‘When we went live with the e-estonia.com/e-residents page some months ago, we received over 4 000 applications in 24 hours from people who wished to be kept informed about the e-Residency launch. Those contacts came from 140 different countries,’ says Korjus. At the end of last year, the opportunity to apply for e-Residency was launched and, to date, 900 people have applied. The aim is to reach 2 000 e-Residents this year. ‘Until now e-residency has been able to sell its own concept without us pushing it, rather the opposite - in the beta phase, it has been a struggle sometimes to meet the excessive demand,’ explains Korjus. Actually it seems the whole e-Residency project had been without a team until recently: ‘Everything we have done up to this point has been at a beta-level. Now we are gradually beginning to develop the service in order to make it into a finished product,’ Korjus explains. Korjus has the task of putting together a seven-member team by April 2015, which will concentrate on developing, marketing and packaging e-Residency to the world. From this moment the clock will be ticking for a year and a half, during which his team will need to demonstrate real results. ‘Within this period, e-Residency must become a finished, saleable product. It must be totally user-friendly and offer enough important and comfortable services and it has to attract mass users,’ says Korjus, summing up the challenge ahead. Apply at home, receive without needing to travel to Estonia Korjus is confident that things will start happening fast. Whereas until now it has only been possible to apply for and receive e-Residency in person in Estonia, the whole procedure will be available online from April onwards. ‘Applicants can fill out an online application form and select a location where they wish to receive the card,’ he explains. The list of places issuing e-Residency cards comprises currently 38 Esto- nian embassies and consulates all around the world. For example you can choose the Estonian embassy in Beijing, Washington or Moscow to receive your card. Upon going to collect the card, the applicant needs to present a valid passport and be prepared to give some biometric data (ie. fingerprints); once this data has been processed, the card is ready for immediate use. The second task for Korjus’ team is to push through some legislative changes in order to make more e-Services available for easy use by e- Residents. For example, until now it has not been possible to open a bank account in Estonia without turning up at a bank in person. ‘Our research shows that 65 per cent of people wishing to apply for e-Res- idency wish to do so for business reasons. The e-Residency will give them the opportunity to digitally sign payment documents via Internet banks, but in order to open an account they would have to travel to Estonia,’ explains Korjus. LHV, Stripe and PayPal enter the game LHV Pank is one Estonian bank willing to offer the option to open a bank account on the basis of a digital application. ‘I really hope that this opportunity will be given to us by law, because at the moment we are unable to offer non-residents a comfortable way of communicat- ing with our bank,’ says Andres Kitter, Head of Retail Banking at LHV Pank. It is technically possible to open a bank account from a distance, but this option is only available to Estonian residents, and even then quite com- plicated limits apply. ‘For example transactions can only be made within Estonia, and one cannot even pay one’s monthly Spotify bill,’ says Kitter. Kitter explains that a lot of preparatory work, including technical and legal analyses, has gone into opening bank accounts for e-Residents at LHV. ‘We are really waiting for legislation to catch up with this great application,’ he says. Kaspar Korjus explains further that e-Residency services will not only be limited to services offered by the Estonian state. ‘On the contrary, it is our wish and expectation that the private sector will start to develop new services. We can create great conditions for it’, he states. The first steps in this direction have already been taken. For example the influential Stripe who also offer an online payment environment to Kickstarter, Twitter and Facebook are developing a solution to offer authentication with the extremely secure Estonian ID-card. This development should reach the testing phase by summer. Similar ideas have been discussed with the secure credit card payment service PayPal. SPRING 2015 I LIFE IN ESTONIA #37 25

26. Japanese entrepreneur: a world-changing idea The task of Korjus’s team is to give a push to creating an e-Residency community. ‘It is clear that once e-Residency takes off into the masses, we will be physically unable to deal with all questions, requests, con- cerns. We wish to create a separate e-Residency community, which would help each other and also support our marketing efforts,’ says Korjus. One person who could be a potential voluntary leader of the e-Residen- cy community is the Japanese IT entrepreneur Tsutomu Komari. Just a year ago, Komari knew little about Estonia, when he accidentally stumbled upon the e-Residency topic on the Internet and started to follow the developments of the project with great interest. Of course he already has an e-Residency card in his pocket! ‘It is a globally totally new idea, it is cheap and ultra-comfortable to use,’ says Komari who sees both business and private opportunities in being an e-Resident. ‘I just received my card, so I have only used it on a few occasions,’ he states. He explains how he wanted to test the card and so took a look at the Es- tonian business registry and almost literally drowned in the possibilities on offer. ‘It took me a while to sort out which are the most important services, which I can use. You should quickly develop a user-manual for beginners,’ he says and adds that the Japanese are very strong at creating manuals. Until such a time as a manual exists, however, Komari is relying on Es- tonian friends who have been helping him to orientate himself to the number of services on offer. The idea of having Komari as a leader of the e-Residency community is not arbitrary, it has to be said. He fulfils all prerequisites you could imagine for an e-Residency booster in Japan. He is the first Japanese person to receive the e-Residency card and he is hugely interested in the project too. He even promises to make a note of all his thoughts, comments, recommendations and ideas and to submit them to Korjus’ team. First e-Residents Based in the U.S. During the business visit to the U.S. last December, Prime Min- ister of Estonia, Taavi Rõivas handed out e-Residency cards to three men who all have special merits. The first American to get an e-Residency card is a world-famous venture capitalist Steve Jurvetson (DraperFisherJurvetson - DFJ). Steve was born in the US but both of his parents are Estonians! Steve recommends e-Residency to Americans saying: “With Es- tonian e-Residency it will be easy for U.S. startups to set up their European presence”. The second U.S. citizen to become e-Resident of Estonia is Tim Draper (DFJ & Draper University). Both Steve and Tim were amongst the first investors in Skype! Third was Balaji Srinivasan, who in addition to being a partner at AndreesenHorowitz (a16z) is a co-founder of Teleport together with two Estonian ex-Skypers, Sten Tamkivi and Silver Keskküla. Balaji’s quote on e-Residency went viral: ”This is so freaking huge man, it´s insane! The plan to let anyone become European – digitally!” Balaji Srinivasan Steve Jurvetson Tim Draper Taavi Rõivas LIFE IN ESTONIA #37 I 2015 SPRING I STATE AND SOCIETY

27. • New York City and Washington DC, USA • Sydney,Australia • Cairo, Egypt • Tbilisi, Georgia • Beijing and Shanghai, China • Dublin, Ireland • New Delhi, India • Tel Aviv, Israel • Tokyo, Japan • Ottawa, Canada • Astana, Kazakhstan • London, UK • Ankara,Turkey • Kiev, Ukraine • Minsk, Belarus • Moscow, Pskov and St Petersburg, Russian Federation • Riga, Latvia • Helsinki, Finland • Stockholm, Sweden • Paris, France • Athens, Greece • Berlin, Germany • The Hague, Netherlands • Copenhagen, Denmark • Lisbon, Portugal • Madrid, Spain • Oslo, Norway • Prague, Czech Republic • Rome, Italy • Warsaw, Poland • Vienna,Austria • Vilnius, Lithuania • Brasilia, Brazil One of the Many ‘First’ e-Residents While Edward Lucas, senior editor at The Economist was presented the first e-Residency card by Esto- nian president Toomas Hendrik Ilves, Hamid Tahsildoost is the first person to receive e-Residency through the regular application procedure. Hamid works for Skype in the US and regularly travels to Estonia to meet with his colleagues here. We asked him about his expectations for e-Residency. How did you hear about e-Residency? I heard about eResidency from multiple people at Skype and outside of Skype, including our HR Department. With the current and up- coming functionality being built into this, e-Residency really has the potential to change the world. Why did you decide to apply for it? Was it for the sheer innovativeness of it or some real benefits that you saw coming from it? I applied for it because it’s the type of project that can change the world, and I wanted to be among the first to use it. Seriously, I think anything that can be done digitally should be, but not without ad- equate security. The security of this card sets the standard for the world. Keep in mind, I’m from the US, where we predominantly still use magnetic strip credit cards. How (if at all) have you already benefited from being an e-resident? I’ve been mostly experimenting with document signing. Digital document signing is gaining popularity in the world, but I haven’t seen any place doing it as securely (and openly) as Estonia. How do you expect to benefit from it in the near future? I have a few things I still want to do, and I strongly suspect I’ll be able to. In the near future I want to personalize my Ühiskaart [a smartcard used for public transportation in Tallinn – ed.] so I can top-off online, conduct online banking with an Estonian bank account, enjoy some of the mobile ID benefits that Estonian citizens have, and see if I’m able to access other electronic services in Eu- rope using e-Residency. Global Cities Where You Can Obtain Your e-Residency Card At An Estonian Representation As early as March 2015 he is set to organise a conference in Japan introducing Estonia and its local business opportunities to Japanese entrepreneurs. The proponents of e-Residency will have their own des- ignated area at the conference. The Estonian Ambassador to Japan, Jaak Lensment, and by far the most famous Estonian in Japan the retired sumo wrestler ‘Baruto’ (Kaido Höövelson) will assist Komari in this undertaking. Komari has already created a Japanese language Facebook page introducing the concept of Estonian e-Residency, and will soon be developing another one for Asia on the whole. Until now most people who have applied for the beta-level e-Residency card have come from Estonia’s neighbouring countries of Sweden, Fin- land, Latvia, Russia. This is understandable as up to now an applicant has had to come to Estonia, not once, but twice, in order to get a card, and most benefits of the card have been felt by people who have had some connections to Estonia already – for example they either work or study here or have business relations with Estonians. Once applying for e-Residency becomes simpler from April and more and more comfortable services and user options will be created, potential users will grow more diverse. Kaspar Korjus says, ‘I am sure that the largest interest in the service will be where the level of pain is the highest.’ Signs show that this is the case in countries outside the European Union such as Ukraine, but also Asian countries where business regulations, bureaucracy and relations with European countries have been very complex up to now. Tsutomu Komari SPRING 2015 I LIFE IN ESTONIA #37 27

28. ‘WorkInEstonia’ Attracting Talent from Around the World Estonia has been getting busy recently, developing many initiatives to help and encourage foreign talent relocate here. ‘WorkInEstonia’ is one such programme, and is due to be launched by Enterprise Estonia in May 2015. The goal of ‘WorkInEstonia’ is to simplify the process for local companies to employ overseas experts. The programme will also introduce Estonia as a destination for living, to potential, talented would-be employees worldwide. Estonia is often referred to as a pioneer and innovator in ICT. It therefore comes as no surprise that this is the sector which is doing the most hiring. Companies like TransferWise, Skype and Kuehne + Nagel are just a few examples of employers who are already actively recruiting globally. The demand for top specialists is expected to grow in the future as well, in line with the growth of ‘ e-Estonia’ and its ICT sector. ‘WorkInEstonia’s’ raison d’être is to make international recruitment easier not just for ICT companies, but also for companies hiring in other sectors such as mechanics and electronics industry, finance, etc. Competing for talent In May 2015, the web page www.workinestonia.com is due to go live. This website will advertise international jobs available in Estonia and also gather relevant information necessary about relocation from another country. Frequently asked questions such as ‘where to live?’ ‘How to cope the necessary paperwork?’ ‘Where to find a doctor?’ ‘Where to go out and how to get by in general?’ will be listed and answered on the site. ‘At first glance, it may seem ridiculous that one small Nordic country could compete for talent alongside places like London, Berlin or Silicon Valley,’ says Kristel Kask, Project Manager of ‘WorkInEstonia’. ‘In reality, Estonia has several advantages that make this country an at- tractive place for many future-orientated, high-achieving talent from all over the world.’ Kask gives some examples of these, including the possibility of rapid professional growth. Because of the low hierarchies in Estonian companies and the over-all working mentality and business culture, it is highly likely that a young professional with enough ambition might climb up the corporate ladder quite quickly and be part of the strategic decision- making processes at a young age. ‘Compared with “old-Europe“ where the professional career after graduating is often slow to progress, Estonia can be described as a place that believes in the capabilities of motivated youth, and age on its own is not understood to be the measure of skills,’ says Kask. Executive positions for persons under 30 are not uncommon here. Fur- thermore, the scope of effect that one can implement on a national (and sometimes even global) level, due to the fast reactions and easy access to decision-makers, is rather impressive compared with many other, larger countries. LIFE IN ESTONIA #37 I 2015 SPRING28 I STATE AND SOCIETY

29. Not only for employees One of the reasons behind this phenomenon is likely to be the fact that Estonia itself is relatively both small and young. Therefore the nation is prone to adapting to fresh ideas and change much faster than other, more-established countries, as proven by the extensive use of e-Ser- vices, Internet voting and the recently launched e-Residency program. ‘The web page will also provide relevant information about international recruitment for employers, in order to help the hiring process go smoothly,’ says Kristel Kask adding that ‘WorkInEstonia’ is also a good channel for companies in Estonia to promote themselves and make it easier to be seen by the international talent pool – through the web site, online marketing as well as campaigning and special events that ‘WorkInEstonia’ will organise overseas. Finland is the first country where ‘WorkInEstonia’ will focus its marketing efforts – one of many good examples Finnish-Estonian cooperation. The transition for talent coming from Finland is obviously much easier than it is in the case of those relocating from more distant destinations. It is also good for the region in general not to lose the local talent to further afield. “Destination Estonia – Relocation Guide” is the first material already published under the ’WorkInEstonia’ programme and is currently available as an online handbook that provides a useful overview on housing, taxes, transportation, education and everyday life and key figures. The online manual is currently available in English, Finnish and Russian. Why come to Estonia? In the recent Global Talent Competitiveness Index, created by INSEAD, which measures a country’s ability to attract and incubate talent, Estonia placed 19th out of 93 countries. The European countries still continue to dominate this year’s list, with 16 of them in the top 25. This alone shows that Estonia is in good and respectable company and is a viable alternative to more well-known competitiveness leaders like Switzer- land, Luxembourg or Singapore! “Destination Estonia – Relocation Guide” SPRING 2015 I LIFE IN ESTONIA #37 29 Self-realisation People moving to Estonia from western countries consider the main motivator and attraction of Estonia to be its compact organisational hier- archy, which enables people to climb up the career ladder more rapidly that in other countries. Whereas in the USA, Germany, Spain and Scandinavian countries, employees typically reach a certain career level in their forties, this is possible significantly earlier in Estonia. Teams are smaller and everyone has the chance to have their say in decision-making. Young employees have opportunities to lead. Staff members and their contributions are noticed and rewarded. Language level The high level of English language skills is considered a very positive thing. Non-Estoni- an speakers do not generally feel helpless in Estonia. Whether at the doctor’s, on the street, at the shops or official institutions, it is usually possible to at least get by in English. Living environment The Estonian living environment is considered to be notably safe. Life is not over-regulated. The streets are safe. The pace of life is not as hectic or stressful as in larger cities. In just half an hour one can be out of the city and sur- rounded by unspoilt nature, and even in the towns, the level of pollution is very low. There is plenty of both fresh air and fresh food. People from a variety of different cultural backgrounds admit that they feel comfortable living here. Although recognizably ethnically different people may stand out or be noticed happily they generally do not report experiencing significant prejudice, and indeed sometimes at- tain positions within the public sphere. Effectiveness in dealings with both the state and with business As services are digitalised, everything here takes place quickly and painlessly. Expats reported they particularly appreciated the opportunity to directly interact with officials – you always knows who is dealing with your case and what is the status of the case is (since officials pro-actively contact you via tel- ephone or email). The tax system is transparent and simple. Yet at the same time it’s important to state that Estonia cannot be advertised as a tax haven as such. Several other countries have done much more in this area (eg. Singapore, Luxembourg, and the Republic of Ireland). Cultural opportunities Despite the small size of the country, it is possible to visit great concerts and exhibitions here. Research conducted for ‘WorkInEstonia’ among highly-skilled expats during autumn 2014 provided some interesting insight about what individuals who have moved to Estonia have found positively surprising about local life. In short, Estonia is easy and affordable, open-minded and straightforward.

30. What kind of services does the SSSC offer and who are the beneficiaries? Tarmo Leppoja: Currently the SSSC offers financial, HR and payroll accounting services to four ministries out of the total 11 (namely the Ministry of Finance, Ministry of Social Affairs, Ministry of Economics and Communications, Ministry of Justice). These also happen to be the four largest ministries in the country, which between them are responsible for 80% of the state budget. At present we at he SSSC only offer our services to state institutions like these, but not to local government or state administered companies, though we are considering a step in this direction and taking steps to broaden our remit. The SSSC has been in existence for two years and in that time we have become convinced that our centralised model of support services is well-suited to Estonian state institutions. At the same time, we have also downsized our workforce by 20% and today employ around 100 people. State Shared Service Centre Supports Innovation in Governance The State Shared Service Centre (SSSC) is a public body within the administrative jurisdiction of the Estonian Min- istry of Finance, and which provides nationwide financial, HR and payroll accounting services. Tarmo Leppoja, Director of the SSSC says that besides the services on offer already, their future aim is to conduct all public procurement in Estonia via their organisation. “I am convinced that centralising competence gives us a better result.” This is in addition to the benefits that economic effectiveness will have on the state budget. Life in Estonia asked Mr. Leppoja about the SSSC, its role, and how he sees things panning out in the future. LIFE IN ESTONIA #37 I 2015 SPRING30 I ECONOMY AND BUSINESS

Life in Estonia Spring 2015

Life in Estonia Spring 2015

Life in Estonia Spring 2015

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