RENEE W. FOLAND 8815 Harvest Acres Drive – Manvel, TX 77578 Home: 281-585-4740 Renee_Foland@Yahoo.com Professional Website: http://www.linkedin.com/in/reneefolandOBJECTIVE: To secure a position as a project manager with a dynamic company that will offer challenges, promote team work,and allow me to share what I have learned throughout my years of experience as a project manager.CAREER SUMMARY: • Certified Project Manager with over 19 years experience, with 2 ½ years I/T Management Experience. • Types of Projects Managed: Application Development, Out of the Box Software Implementations with customizations, Wireless, Data, Voice, Audio Visual, Security Systems, Data Center Migrations/Consolidations, Internet and Intranet Software, Midrange, Mainframe as well as various server implementations; and all components in regards to the connectivity. (All projects in the past have been managed local, remote; and globally). • Responsible for projects from initiation to closure; as well as inherited projects which included: • Project Charters: Solution or Problem Objectives, Scope, High level deliverables, Preliminary schedule of Milestones, Constraints and Assumptions, High level cost estimates. • SOW and Proposals: Scope and Objectives, Project team on boarding with roles with responsibilities, Business Cases, List of Deliverables, Project Schedule, Cost and Obtaining Sign Off. • Project Control Procedures: Change Control, Communication Plans, Status reporting, Issue and Risk Management, Cost Management and Time Management. (This also included enhancements of business process workflows as well as ROI, GAP Analysis, Use Cases, and Vendor management). • Project Closure: Review of Project Deliverables with Customers and Business Sponsors and obtaining Customer Acceptance. This also included: Ensuring Project Documentation and records were collected and handed over to Operational Support; Lessons learned were complete and releasing the Project Team; and making sure all documentation is posted in PMO repositories. • Tools Utilized: SharePoint, Livelink, Lotus Notes, Documentum, MS Office, MS Visio, MS Project, and MS Project Server. • Technical Background: 9 years experience in Technical Support role for desktop, WAN LAN environments. 3 1/12 years Oracle Forms Applications and Web Development experience. Built Test Plans, and have SLA management experience. • Stage Gate Processes and Methodologies Utilized : PMI, ITIL, PDF, CVP, CPDEP, PDP • Industry knowledge and functional experience: Oil and Gas, Chemical, Supply Chain, Manufacturing & Distribution, Consulting Firms, Energy Services, Telecommunications and Service Providers, Banking, Mortgage, Retail, Transportation, Publishing; and the largest third-party benefits administration company in the United States. • Work Ethics: • Proven track record of being a focused/detailed individual with an outgoing and friendly personality that functions well in fast-paced environment. Excellent interpersonal skills with the ability to interface with all levels of management while meeting and exceeding deadlines. Professional and thorough presentation skills. Mature with a high degree of judgment and discretion in dealing with confidential information. • Diligent in delivering project objectives, while taking initiative to resolve problems or issues as they arise. Recognizing and promoting the value of team work; quickly grasps requirements and taking those initiatives to see that things get done. Work very effectively with third party service providers in coordinating activities and assuring that information required to do a job is available to those who need it. Have a good understanding of Project Management principles and apply them well throughout each project phase/process. • Community Service and Military: • Volunteer for the Houston Humane Society, Alvin Police Department-Animal Control Division, and Brazoria County Humane Society. • Member of the United States Naval Reserves 1993 – 2001 (Honorable Discharge). EDUCATION, CERTIFICATIONS, TRAINING AND BUSINESS SKILLS UTILIZED:
• Bachelors Degree – Computer Science in Information Systems • PMI - Certified Project Manager Certification • PMP Certification • Strategic Data Center Migration Certification (SDCM) • SDLC, along with a Certification on Developing Oracle Forms Applications. (From Oracle Corporation) • ITIL • SOX (Sarbanes Oxley) ComplianceWORK EXPERIENCE:06/12 HPP Staffing/Wipro –Project Management Consultant at Shell Oil Products US06/12 Houston, TX – (Short Term Contract) • Performed deep dive on the original requirements on AutoCAD 2012 Upgrade, and their 13 associated applications to 26 Locations Globally for their Go-Live 11/16/2012: • Recommended and Re-evaluated Solutions to Objectives; Project team, roles/responsibilities; Business case; List of Deliverables, Project schedule and costs for both internal and external vendors. Stage Gate Process Used: PDF (Project Delivery Framework). • This project was at a very high risk for failure if Shell decided to move forward. There were also issues I had discovered during my review process of their Budget Release document I was given: o Various Releases of Vista, had problems, some never tested with AutoCAD 2012, various .Net versions, and some associated apps not compatible with AutoCAD 2012. o There was a project in the Portfolio in which another Team was already in the testing stage of rolling out Windows 7. o Some of the 2009 associated apps were not compatible with 2012 or no longer supported. o Business Decision: Hold off until January 2013 to rollout AutoCAD 2013, with their associated applications on Windows 7 Operating System.08/08 Collabera-Artech Information Systems L.L.C–Project Manager/Account Lead and Transition Project Manager for IBM10/11 Houston, TX - (3 separate Contracts)• Gathered requirements in: estimating and contract/proposal writing and obtaining sign off from client on: SOW/Contract in regards to Solution or Problem Objectives; Project team, roles/responsibilities, Business cases, List of Deliverables, Project schedule and costs for both internal and external vendors. Stage Gate Process Used: PDP (Project Defined Process)• Maintained /communicated Deliverables, Schedule, Change requests, Time, Costs Issues and Risks as well as processing/assisting with invoices.• Worked closely with Clients and Managers to support day to day project requirements for Data Migrations to a new Centralized Global application solutions and facility. Infrastructure; Data Center Migrations/Consolidations; Internet & Intranet Software, Midrange, and Mainframe systems and Hardware implementations and Application Development projects• Gathered, reported, and updated data under the direction of Management and adhering to the SOW with the Client.• Reported project milestones, deliverables, Financials, and other requirement items for status reporting to Management and the customer as per the SOW. Also acted as the Engagement Manager/Team Lead for IBM Technical Team. This included but not limited to gathering requirements from client at time of inception but also on-boarding technical team members during start up of project to closure.• Facilitated applications Inventory, Architectural, Application mapping documents and Migrations.• Managed implementations of IBM Maximo, Tivoli, ISM and BMC Remedy Products for clients which included Service Requests, Incident, Problem, Change, Assets, and reporting. (Both Customized and Out of the Box).• Managed technical implementations from initiation to closure. This included Communication, Planning, and Analysis, Scope & Task management, Execution, Management & reporting. Also monitoring tracking and reporting on Schedule, Time, Cost, Change Control, Issues, Risk to the Overall Management Team and clients.• Worked directly in leading and guiding Technical Teams, Transition Project Managers, other Cross Functional Teams, vendors, and customers, to ensure all deliverables were met on-time, but also within budget and according to contract requirements.
• Acted as Transition Project Manager managing contract with the State of Texas; services include Midrange and Mainframe server support, Disaster Recovery, Enterprise Print and Mail services, Data Center Management, Logical Security services, Network (LAN) management, 2nd and 3rd Level Help Desk Support, and Cross-Functional services; Transformation included consolidation of 31 individual data centers into 2 Data Centers from beginning to end, and ensured SLA and support communication efforts were being managed for all ERP, Business applications and Network environments. Procured all Hardware, Software, and included a lot of Vendor Management and Client interfacing.• Built and Managed a Command Center for escalated issues raised by the Client and other Project Managers that could not get resolved and worked with the external vendors and technical teams in driving them to closure.10/07 Whitaker Consulting –Project Management Consultant at Boardwalk Pipelines (Gulf South Pipelines)03/08 Houston, TX – (Short Term Contract)• Managed the implementation and consolidation of two new applications for both Gulf South and Texas Gas. Objective was to consolidate one training and document retention application at a Boardwalk level. Stage Gate Process Used: PDP (Project Defined Process)• Gathered requirements in: estimating and contract/proposal writing and obtaining sign off from client on: SOW/Contract in regards to Solution or Problem Objectives; Project team, roles/responsibilities, Business cases, List of Deliverables, Project schedule and costs for both internal and external vendors.• Maintained /communicated Deliverables, Schedule, Change requests, Time, Costs Issues and Risks as well as processing/assisting with invoices.• Delivered projects to production environment on or before pre-determined time, and meeting pre-defined business objectives.• Provided leadership and guidance to the entire project team, while retaining highly effective work teams.07/06 Burnett Staffing/Getronics – Sr. Project Manager – at BP08/07 Houston, TX• Managed all infrastructure and Telecom required for 6 buildings. This included all Data, Phone, vanilla, wireless network connectivity, document retention, audio visual and Security cabling and installation. Ensured all applications were accessible to all stakeholders at various locations. Stage Gate Process Used: CVP (Capital Value Process)• Gathered requirements in: estimating and contract/proposal writing and obtaining sign off from client on: SOW/Contract in regards to Solution or Problem Objectives; Project team, roles/responsibilities, Business cases, List of Deliverables, Project schedule and costs for both internal and external vendors.• Maintained /communicated Deliverables, Schedule, Change requests, Time, Costs Issues and Risks as well as processing/assisting with invoices• Managed the TXC Fiber runs to all remote buildings; the new VOIP/IPT solution to 3 remote locations; working with the PMO office on their expectations and the GO Telecom expectations and trying to eliminate redundancy areas for improvement.• Evaluated buildings for new Shipping and Receiving locations and Infrastructure processes to an offsite location..03/05 Whitaker Consulting – Project Manager at BHP Billiton05/05 Houston, TX - (Short Term Contract)• Managed the Global Deployment of XP SOE desktop images (Windows XP Operating System and XP SOE business and ERP applications), and handled all testing and communications to users prior to deployments including the impact of the managed desktops. Stage Gate Process Used: PDP (Project Defined Process)• Managed Global effort in the implementation and ongoing management of email archive and Journaling servers located in US, UK, and AUS.• Analyzed and managed Global Wireless LAN project both in the US and in Trinidad.• Coordinated and managed 3rd party vendors and the Client facilities on requirements.• Remotely Trained Project Managers on all phases of the Global Wireless LAN project, located, in Trinidad• Managed the Implementation of Documentum and produced training materials for the deployment of Documentum to all staff.• Recommended and managed the implementation of a third party Scanning solution.• Rationalized all like for like Business applications.• Other duties included Proposal writing, Business Process flow improvements, Vendor and Customer pricing negotiations, Weekly Financials, budgeting and Status reports and the tracking of FTE hours. Also contributed to the standardization of PMO templates and the testing of the new Web front end project tracking system.
05/04 BearingPoint/KPMG – Project Manager01/05 Houston, TX,• Gathered requirements in: estimating and contract/proposal writing and obtaining sign off from client on: SOW/Contract in regards to Solution or Problem Objectives; Project team, roles/responsibilities, Business cases, List of Deliverables, Project schedule and costs for both internal and external vendors. Stage Gate Process Used: CVP (Capital Value Process)• Acted as Project Manager for new releases on a Global Oracle Financial Project. (Eagle Global Logistics).• Participated in the effort on aiding the client in the PMO office, which included standardized templates according to PMI standards. These new process were implemented for managing the Global Transportation companies’ Implementation Project on new releases of their Oracle Financial software. (Eagle Global Logistics).• Performed Database cleanup, and reporting templates in PVCS Tracker system on issues on new releases. (Eagle Global Logistics).• Managed multiple large Data Center Migration project for a very large Financial Institution. (Some resources and vendors were remotely managed in Ohio). (JPMorgan Chase and BankOne-Chicago, IL). Infrastructure; Internet & Intranet Software, Midrange, and Mainframe systems and Hardware implementations and Application Development projects.• Managed the implementation project of Livelink Document retention application in San Francisco. This included turning manual process into this new system as well as converting data from various older systems utilized. (Included Use Case Analysis for Maximo, ACR System and gMMS web front end system). (Genentech).• Audited Purchase order files for various Procurement Departments at one of the worlds largest providers of products and services to the oil and gas industries. This also included the Files for the Engineering and Construction Group, which covered the energy industry natural gas plants, refining and processing plants, production facilities and pipelines, both onshore and offshore and construction needs of governments and civil infrastructure (KBR-Halliburton).07/00 Shell Oil Products US - Sr. Business Analyst/Project Manager12/03 Houston, TX• Participated and led the effort on building a new PMO office, which included standardized templates and building the PMO team according to PMI standards. Stage Gate Process Used: PDF (Project Delivery Framework)• Managed the rationalization of all business applications Portfolios, for numerous Shell locations to standardize all applications according to operational standards for all Shell locations. This was a Global project to implement a lock down environment of all desktops using Smartcard technologies. Also assisted customers in using and testing applications across multiple platforms of Shell’s Infrastructure. This included corporate applications, plant applications, and refineries across the US along with connectivity. (Project in whole-roughly $200m with 18 Project Managers).• Facilitated all stakeholder meetings for 18 people in 9 Business Units, and 14 people at 7 different plants. This was a total of 32 people to define, concur and document on all of the Business processes.*This project, was just one module out of 6, saved the company $138 million dollars a year in wasted products to develop anautomated global solution, from a manual process into a Global automated solution. All 6 CRM modules were implemented andinstalled on all Desktops.• Performed guidance to other Business Analysts on process issues and process flows on various, Internet, Intranet, Siebel database issues, and Laboratory Information Management Systems Warehouse Management systems, Maximo, Business Objects, Genesis, and other Business and Plant Operations and transportation applications.• Facilitated all stakeholder meetings for Marketing & Engineering, ELC Master, Technology, SH&E, Headquarter Operations, Plants, Supply Chain, Sales, and Pricing groups to define, concur and document on all of the Business processes.• Managed the applications development of all CRM Oracle/Siebel application modules from beginning to end.• Aided in all testing, composed all training documentation, and trained all end users.• Developed the Intranet sites for 7 plants using Visual Interdev and Visual Basic.10/99 Digital Consulting - Project Manager – at Shell Chemical Co.07/00 Sugarland, TX• Project Manager for all IT investments - all phases - costs, requirements, timeline, and implementations.• Gathered requirements in: estimating and contract/proposal writing and obtaining sign off from client on: SOW/Contract in regards to Solution or Problem Objectives; Project team, roles/responsibilities, Business cases, List of Deliverables, Project schedule and costs for both internal and external vendors. Stage Gate Process Used: PDF (Project Delivery Framework)• Maintained /communicated Deliverables, Schedule, Change requests, Time, Costs Issues and Risks as well as processing/assisting with invoices• Developed procurement processes and procedures including the development and testing of an Access database to track all hardware and software for upgrades and refresh activities on all hardware/software using VB and Access.• Analyzed, recommended improved process and system (Livelink) for Shell Chemical’s document retention department.• Involved in the management, and development of numerous database applications, with various GUI front ends.• Liaison between Refinery I/T Services team and Shell Chemical’s new I/T department.
• Created various funding requests related to application development projects.• Constructed and built Deer Park Chemical I/T standards, guidelines, and Service Level Agreements.• Assisted in I/T Strategy development and assisted management in identifying KPI goals and guidelines according to company policies procedures and operations.• Interviewed I/T Department candidates for building IT Department on their technical skills. Renee W Foland Page 4 of 501/98 Xerox Connect - Remote Network Management Center Project Manager07/99 Houston, TX• Developed, Managed, and implemented a new automated change management system for 10 customers, and 4 Xerox Connect Locations within the US. Stage Gate Process Used: PDF (Project Delivery Framework)*This project was just one customer out of 10 we supported. The development of this new automated solution, from a manualprocess saved the company $35 million dollars a year, for just the 1 st, customer that was the pilot.• Managed small to large-scale projects. Projects included selection of hardware and software; systems and software development and implementations; system modifications and upgrades; development of Internet and Intranet systems; infrastructure; daily systems operations; change management; security systems; backup systems, and expansion of the Network Management Center.• Composed all end user documentation and performed training on all Software Application Development Products.• Implemented, documented and trained on all process flow designs, process re-engineering and process maintenance. Acted as the liaison between vendors, customers, end users and development teams.• Gathered requirements in: estimating and contract/proposal writing and obtaining sign off from client on: SOW/Contract in regards to Solution or Problem Objectives; Project team, roles/responsibilities, Business cases, List of Deliverables, Project schedule and costs for both internal and external vendors.• Maintained /communicated Deliverables, Schedule, Change requests, Time, Costs Issues and Risks as well as processing/assisting with invoices.OTHER PREVIOUS EMPLOYERS: • NCS-DR Enterprises, Project Management Consultant-1 Year o Contractor for CompuCom and Advanced Benefits Research-ABR, now Ceridian • Chase Manhattan Mortgage, Remote Lead Support Analyst/Project Manager-2 ½ years • Hayim & Company, Inc.- Global Distribution company of imported goods)-IT Systems Manager-3 years • Dean Witter Financial Services - Mortgage Division- Lead Sr. Systems Analyst/Consultant-5 ½ yearsSUMMARY OF TECHNICAL PROJECT ENVIRONMENTS: Communication NOS & OS and Miscellaneous Tools: Software: Software Applications: AIX Servers AutoCAD HP Unix Servers Carbon copy BMC Patrol Livelink Enterprise Server Suite FTP Pro Documentum NT Server & NT Client MOC (Mobile office HP Openview Communicator) NT Server & NT Client PC Anywhere Insight Manger SQL Server Reflections MS Office SMS Methodologies:: Livelink Document Retention System Unix Sun Solaris AGILE Microsoft Project Windows Servers PMI Microsoft Visio Technologies and Protocols: RAD-Rapid Application PeopleSoft Development Internetworking Technologies & Infrastructure, & UML Power Point Wireless Networking, Legato Email Archiving, Hand Held & Document Scanning Solutions Mainframe: CVP (Capital Value Primavera
Process)AS/400, RACF, and VAX Mail Packages: SAPDatabases, & Development Languages: Lotus Notes & Sametime SharePointCold Fusion Microsoft Outlook SiebelEcommerce Microsoft Outlook Trouble Tracking Systems:Front Page Expert AdvisorMicrosoft Access VB Java & .NET InfoMan (Mainframe based)Certification in ORACLE PL SQL Oracle Financials & RemedyERP, SQLTest Director Maximo, Tivoli, and ISMVisual Interdev & Visual SourceSafe Support MagicLotus Notes PVCS Tracker Siebel Renee W Foland Page 5 of 5