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Show your customers exactly what you do during each remote support login.
As a Value-Add Reseller or Managed Services Provider, your customers depend on you to keep their platforms up-and-running. But blind-trust creates a relationship of ambiguity and doubt. When you record Terminal session and remote logins, every action that your staff performs on your customers' networks, you eliminate the cloud of doubt- with precise auditing.
Know who made each configuration change
Demonstrate precise actions with session playback