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The Effective Appointment Reminder Call [Template & Tips]

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Appointment reminder calls remain the best way to get patients to show up to their appointments. Check out this guide to learn how to create effective reminder calls. Includes template and tips. For additional templates in English, French and Spanish, please download our ebook at <a>"http://remindertextsms.com/appt-reminder-templates/"</a> For more information, please visit www.ReminderCall.com

Published in: Healthcare, Business
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The Effective Appointment Reminder Call [Template & Tips]

  1. 1. REMINDER CALL APPOINTMENT The EFFECTIVE Template & Tips
  2. 2. Everybody hates NO SHOWS
  3. 3. They cost TIME.
  4. 4. They cost MONEY.
  5. 5. They cause FRUSTRATION.
  6. 6. PROBLEM??? FIX This How Can YOU
  7. 7. Send Automated Reminder Calls
  8. 8. They really help patients show up.
  9. 9. know THIS... but FIRST,
  10. 10. Not ALL reminder calls
  11. 11. Not ALL reminder calls are EFFECTIVE.
  12. 12. WAIT… WHAT? Not ALL reminder calls are EFFECTIVE.
  13. 13. Reminder Calls? how do you CREATE EFFECTIVE
  14. 14. INTRODUCE YOURSELF 1
  15. 15. ADD CORRECT DATE & TIME 2
  16. 16. by using an automated call service. Avoid human error
  17. 17. INCLUDE INSTRUCTIONS 3
  18. 18. For example: “To change your appointment, call (888) 858-6673”
  19. 19. Leave a call-back phone number
  20. 20. for answering machines & voicemail. Leave a call-back phone number
  21. 21. USE CUSTOM KEY PRESSES 3
  22. 22. To confirm appointments,
  23. 23. get transferred to your office,
  24. 24. or repeat the message.
  25. 25. SAMPLE TEMPLATE
  26. 26. This is a reminder that Sam has an appointment with Dr. Healy on Jan. 15 at 2 pm.
  27. 27. To make changes, please call our office at (888) 858-6673.
  28. 28. Press 1 to confirm, 2 to be transferred to our office, or 3 to repeat this message.
  29. 29. TIPS FROM OUR EXPERTS
  30. 30. 1. Get permission from customers before sending reminder calls to CELL PHONES.
  31. 31. 1. Get permission from customers before sending reminder calls to CELL PHONES. It’s the Law!
  32. 32. 2. Don’t use “Press 2 to Cancel” instead, have them transfer to your office:
  33. 33. 2. Don’t use “Press 2 to Cancel” instead, have them transfer to your office: to make sure they schedule another appointment.
  34. 34. 3. Give your customers a way to opt-out from receiving appointment reminders.
  35. 35. Maintain a do-not-call list to avoid calling customers who have opted out.
  36. 36. and PLEASE…
  37. 37. only send calls from 9 am – 9 pm.
  38. 38.  INTRODUCE yourself  Add CORRECT time & date  Include INSTRUCTIONS  Use KEY PRESSES Remember:  Get PERMISSION  DON’T ask them to CANCEL  LET them OPT OUT  Send calls from 9 AM – 9 PM Get the .pdf
  39. 39. NEED MORE?
  40. 40. Download Here Plus, receive 28 Free Appointment Reminder Templates for different industries. Includes English, French and Spanish examples! GET the Ultimate Guide to Writing Appointment Reminder Calls, Text Messages and Emails

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