Eorm sesha ergo_2013

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Eorm sesha ergo_2013

  1. 1. Leveraging Technology to EffectivelyManage your Ergonomics ProgramSESHA - April 20, 2013Anuja Patil, M.S., AEP
  2. 2. This Session Will Help You…2 Discover how technology can help make your organizationsergonomics program more:EfficientEffectiveMeasurable© 2013 Environmental and Occupational Risk Management, Inc.
  3. 3. Distributionby Nature ofall NonfatalInjury andIllness3Injury Trends© 2013 Environmental and Occupational Risk Management, Inc.
  4. 4. Incident rate for nonfatal occupational injuries and illnesses involving days away from work – Nature of Disorders4Injury Trends05101520253035404550Sprains, strains,tearsMusculoskeletaldisordersSoreness, pain,including backBruises,contusionsCuts, lacerations,puncturesFractures Heat burns, scalds Chemical burns© 2013 Environmental and Occupational Risk Management, Inc.
  5. 5. Costs of Poor Ergonomics Repetitive motion injuries (RMIs) average costs range between$48K-$77K RMI’s account for more than $2 Billion in worker’s compensationcosts annually Difficult type of injury– Slow recovering injury– High level of re-occurrence– Back pain is second only to the common cold as a cause of work loss© 2013 Environmental and Occupational Risk Management, Inc. 5
  6. 6. Costs of Injuries© 2013 Environmental and Occupational Risk Management, Inc. 6
  7. 7. Benefits of Ergonomics Decreases injury and lost time Decreases absenteeism Increases productivity and efficiency Increases quality by decreasing errorsand mistakes Reduces turn over Increases moral7© 2013 Environmental and Occupational Risk Management, Inc.
  8. 8. Opportunities to Leverage8 Medical/WC costs Absenteeism Employee Retention Union Agreement Productivity Improvement Initiatives– Lean, Six Sigma, etc. Engineering/Design© 2013 Environmental and Occupational Risk Management, Inc.
  9. 9. 9Managing Ergonomic Risks© 2013 Environmental and Occupational Risk Management, Inc.
  10. 10. EORM’s Ergonomics Philosophy10 Our belief is that injuries and pain/discomfort to employee’s can beeliminated through a proactive risk management approach toergonomics. Managing risk vs. managing consequences Risk management is an accepted strategy for Occupational Health &Safety professionals:– Recognition– Evaluation– Control– Anticipation of workplace hazards© 2013 Environmental and Occupational Risk Management, Inc.
  11. 11. Effective Program “Attributes”11 Effective and Efficient in reducing injuries Compliant with government regulations Systematic, Sustainable & Scalable to other sites Business driven (reduce costs)– Demonstrating value to business leadership(show results)© 2013 Environmental and Occupational Risk Management, Inc.
  12. 12. Ergonomic Approach12WMSDPainDiscomfortDifficultyErgonomic RiskHuman LimitationsProactiveApproachReactiveApproach© 2013 Environmental and Occupational Risk Management, Inc.
  13. 13. Office Environment13Program Development Primarily computer based Individual focus Simplistic systems Work locations may vary Workers are becoming more mobile© 2013 Environmental and Occupational Risk Management, Inc.
  14. 14. Ergonomics Support© 2013 Environmental and Occupational Risk Management, Inc. 14
  15. 15. In-person Support15 Personal interaction Resource intensive Costly Rarely done in home and remote offices except in casesrequired by law© 2013 Environmental and Occupational Risk Management, Inc.
  16. 16. Remote Support16 Remote Support (phone evaluations or email support)– Phone evaluations– Digital pictures– Web cameras© 2013 Environmental and Occupational Risk Management, Inc.
  17. 17. Phone Evaluations17 Advantages– Direct interaction with employee– Can ask questions– Can direct employee how to set up workstation Disadvantages– Have to rely on employee’s description of workstation– Need practice in asking questions and experience withenough in person evaluations to understand challengesand solutions– Takes evaluator’s time© 2013 Environmental and Occupational Risk Management, Inc.
  18. 18. Digital Pictures18 Advantages– Give you a quick look at what equipment employee is using– If employee is in picture gives idea of possible issues and howemployee interacts with the workstation– Employee can see their own posture and position Disadvantages– Only a snapshot– How does the employee sit and work when not on camera?© 2013 Environmental and Occupational Risk Management, Inc.
  19. 19. Web Cameras19 Advantages– Live pictures of employee working– Employee can also see evaluator who can show how they wantemployee to be positioned Disadvantages– Everyone may not have a camera– If camera built into monitor only one view– Can’t see employee from the side© 2013 Environmental and Occupational Risk Management, Inc.
  20. 20. 20Diverse Work LocationsContents © 2009. Reprinted with permission from WorldatWork. Content is licensed for use by purchaser only. No part of this article may bereproduced, excerpted or redistributed in any form without express written permission from WorldatWork.© 2013 Environmental and Occupational Risk Management, Inc.
  21. 21. Office Environment21Best Solution 3 Tiered Approach– Online (along with email screening and support)– Remote Support (phone evaluations or email support)» Digital pictures» Web cameras– In-person© 2013 Environmental and Occupational Risk Management, Inc.
  22. 22. 22Online - Technology© 2013 Environmental and Occupational Risk Management, Inc.
  23. 23. 23Online Self-Evaluations© 2013 Environmental and Occupational Risk Management, Inc.
  24. 24. 24Online Self-Evaluations© 2013 Environmental and Occupational Risk Management, Inc.
  25. 25. Online Self-Evaluations© 2013 Environmental and Occupational Risk Management, Inc. 25
  26. 26. 26Track Evaluations© 2013 Environmental and Occupational Risk Management, Inc.
  27. 27. Online Self-Evaluations27 Advantages– Teaches employees how to adjust their own workstation– Can integrate online training» Cal-OSHA regulation, EU Regulations– Includes checklist with feedback on what changes to make Disadvantages– Limited personal interaction with employee© 2013 Environmental and Occupational Risk Management, Inc.
  28. 28. Additional In-person Support28In person Evaluations Cartevia Electronic Reports In person Support Efficient Completion of reports Standardized reports© 2013 Environmental and Occupational Risk Management, Inc.
  29. 29. 29Measure Outcomes© 2013 Environmental and Occupational Risk Management, Inc.
  30. 30. Measure Outcomes30 Injury and illness records– Injuries– Cost per injury– Days away, restricted or transferred Time away from work (absenteeism) Employee discomfort Are engineering controls being used? Turn around time (response to employee requests) Number of requests / trainings Risk impact© 2013 Environmental and Occupational Risk Management, Inc.
  31. 31. Measure Outcomes© 2013 Environmental and Occupational Risk Management, Inc. 31
  32. 32. 32Overcoming Barriers inAdopting Ergonomic Solutions© 2013 Environmental and Occupational Risk Management, Inc.
  33. 33. Barriers to Adopting Ergonomic Solutions Perception that it’ll take longer– “I don’t have time” Don’t know how to obtain the rightequipment Don’t know about different practicesor equipment33© 2013 Environmental and Occupational Risk Management, Inc.
  34. 34. Barriers to Adopting Ergonomic Solutions34 New employees Pressure to perform and produce It’s not convenient It costs too much© 2013 Environmental and Occupational Risk Management, Inc.
  35. 35. Pre-Established Vendors and Equipment35 Advantages– Employees and evaluators know what equipment is available– Quick and easy ordering– Discount prices Disadvantages– Employees do not select own equipment– Mercy of vendor if only choose one© 2013 Environmental and Occupational Risk Management, Inc.
  36. 36. Customer Service36 JAMA Study – Positive correlation between quality of patient service &health outcomes– Patient service includes:» Reduced wait times» Communication Apply this to employees– Online assessments provide quick turn around on evaluation requests &help obtaining equipment– Automated communication on status, check ins– Make employees feel like they are important and you care© 2013 Environmental and Occupational Risk Management, Inc.
  37. 37. How can Technology help? Automates process of riskidentification and mitigation Engages employee Centralizes equipment-relateddata and processes Assists in resource prioritization Effectively measure outcomesthrough data analysis37© 2013 Environmental and Occupational Risk Management, Inc.
  38. 38. Putting it All Together© 2013 Environmental and Occupational Risk Management, Inc. 38
  39. 39. Emphasis on managing risk vs. consequences39Summary Consider using a tiered approach to address ergonomics– Online self-evaluation with checklist & training– Phone evaluation with pictures and/or web camera when needed– In person support– Measure outcomes– Strategize to make your ergonomics program sustainable & scalableto other sites© 2013 Environmental and Occupational Risk Management, Inc.
  40. 40. Thank you !Anuja Patil, M.S., AEPAssociate Consultant510.995.5411patila@eorm.com© 2013 Environmental and Occupational Risk Management, Inc. 40

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