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Reitek - An Enghouse Interactive company - Corporate Presentation

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Enghouse Interactive is the global provider of Interaction Management solutions. The strategy is to build a large diverse enterprise software company through strategic acquisitions that augment the organic growth.

In Reitek, we create value for enterprises and organizations in the Contact Management area:
- Multichannel Contact Centre software to manage Lead Generation and Customer Journey.
- Solutions to improve Sales and Customer Care Quality, Monitoring and Efficiency.

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Reitek - An Enghouse Interactive company - Corporate Presentation

  1. 1. Enghouse Interactive Italy Corporate Presentation
  2. 2. The Difference Portfolio and Deploy • Multi-channel Contact Center and Self-service • Attendant Operator Consoles • Workforce Optimization • Premise-based or Private • Public or Community Cloud • Hybrid Environments Experience and Expertise • Over 20 Years in Business. • Delivering communications solutions throughout 43 countries and growing. • Over 10,000 Customers. • Over 1,000,000 End Users. • Over 1,000,000,000 Interactions supported. Enghouse Interactive is the global provider of Interaction Management solutions. Our strategy is to build a large diverse enterprise software company through strategic acquisitions that augment our organic growth.
  3. 3. Founded 1984 1,300+ Employees Annual Revenue $ 250+ Million No Debt Market Cap C$ 1.3 Billion TSX: ESL 900 Partners 10,000 Customers 12 Languages Across 43 Countries We Empower Communications..
  4. 4. ..Above Every Market..
  5. 5. ..Regardless of Size
  6. 6. Markets and Customers in Italy Utilities Telco & Media Finance Outsourcing Public Administration Trade & Services
  7. 7. The Italian Profile Solid Company Heritage • Reitek acquired in 2015 • ITSonix acquired in 2014 • Headquartered in Milano. • Employees: 93* • Revenues: € 11.2* M • Customers: +120* * (aggregate, Dec. 31, 2014) Partnerships We create value for enterprises and organizations in the Contact Management area: • Multichannel software products to manage Lead Generation and Customer Journey. • Improve Sales and Customer Care monitoring and efficiency.
  8. 8. Portfolio Interoperability is Key to Offering a Rich Portfolio for Great Contact Center Communications. MANAGER AGENT CUSTOMER Voice/Screen Recording, Agent Evaluation/Coaching with QMS Complete Contact Center Management with ContaCT Highway 7 BI Multichannel Dashboard with easyView Self-Service IVR with CTManager Ensuring Quality with Speech Analytics
  9. 9. Thank You

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