DataManager 2012 - Dossier Cloud dalla teoria alla pratica

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Cloudando è il Cloud Contact Center con più di 3000 postazioni operatore servite in Italia.
Applicazioni:

[call & contact center applications]
Teleselling e Telemarketing
Help Desk e Trouble Ticketing
Sales Force Automation
IVR e Voice Self-service
Vocal Ordering
Online Engagement
Chat e Web Call Back

[campaign management]
Marketing e vendita multicanale
Gestione customer base e prospect
Profilazione del target
Raccolta degli ordini e quality check
Centralizzazione della governance
Privacy compliance

[performance analytics]
Business Discovery
Monitoraggio in tempo reale

Published in: Technology
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